Dick Scott Chrysler Dodge Jeep Ram - Service Center

Went in for oil change, left with two large dents Immediately seen two quarter sized dents in my car as I was walking to it to leave. They kept saying it didn’t happen there, but I know for a fact tho Immediately seen two quarter sized dents in my car as I was walking to it to leave. They kept saying it didn’t happen there, but I know for a fact those dents were not on my car prior to arriving for my oil change. Very rude and unprofessional to accuse me of lying and not even offer to ask the man who did the oil change and car wash what might have happened. I am beside myself that this happened and how they handled it. They finally agreed to call their dent guy next week, but one of those dents is on the beauty line. 😞 More

Not enough interaction when it came to checking out When I arrive to the service department I wasn't greated frist. Second : when my car was completed the paperwork that tells me about my vehicle was no When I arrive to the service department I wasn't greated frist. Second : when my car was completed the paperwork that tells me about my vehicle was not explained to me "I had ask the young man". And last not very friendly. More

Oil change and tire rotation Service department is very professional and i love that that get you in and out pretty quickly where other places I have been hold you captive - last Service department is very professional and i love that that get you in and out pretty quickly where other places I have been hold you captive - last oil change at another dealership was 3 hours. Thank you for taking in to conseration that others have things to do also. Recommend you highly:) More

General periodic maintenance For doing a simple oil change and tire rotation, I expect that the socket for the locking lug nut would have been replaced in my vehicle and that the For doing a simple oil change and tire rotation, I expect that the socket for the locking lug nut would have been replaced in my vehicle and that the dash notice for "requiring an oil change" would have been properly reset. Lack of attention to details. More

Expeditious Service The staff took care of my requests and other items that were due. Very professional staff. Nice breakfast while waiting. I recommend this service depa The staff took care of my requests and other items that were due. Very professional staff. Nice breakfast while waiting. I recommend this service department. More

Over $3000 damage to my Ram truck while in service After having my truck serviced at Dick Scott 22 times over 3 years you would honestly think that if they damaged your vehicle Dick Scott would repair After having my truck serviced at Dick Scott 22 times over 3 years you would honestly think that if they damaged your vehicle Dick Scott would repair it RIGHT ? , Well thats exactly my situation ! I have been the best customer to this dealership dedicating my trust in them taking care of my RAM truck which I value highly in its pristine condition! Then one day they lifted my truck incorrectly when servicing and ripped my passenger side step out of the frame bending it and caused body damage to the lower rocker panel in excess of $3000 dollars. I showed them the damage and they refuse to pay for or fix my truck and suggested I claim it against my insurance. After approaching Jason Scott I was again told to report it to my insurance for their business insurance reasons. My question to Jason Scott is " When you treat your valued customers like $ Dollar signs, you may find your business losing $$$ Dollars. I told Jason Scott I would remove my negative review but I never promised I wouldn't tell the truth about what they did to me " A GREAT CUSTOMER" Think about it when deciding where to get your valuable vehicle serviced! More

good service and didnt take long.. thanks fast and friendly no problems... thanks again for a quick and easy visit. would recommend to anyone to take vehicles th and didnt take long.. thanks fast and friendly no problems... thanks again for a quick and easy visit. would recommend to anyone to take vehicles there More

Good experience Quality work. Honest about things that did not need fixing. Respectful and attentive. I needed a loaner car and my car was out of warranty so a free l Quality work. Honest about things that did not need fixing. Respectful and attentive. I needed a loaner car and my car was out of warranty so a free loaner was not available. However they let me use a vehicle for a price better than what I could find on discount web sites More

Service Courteous, attentive service representative. Don't know who call after we dropped off the car, but they tried to sell us services that were not ne Courteous, attentive service representative. Don't know who call after we dropped off the car, but they tried to sell us services that were not needed. This was a negative for us. If other services were needed, which they weren't, they should have written it up on the paperwork that we received when we picked the car back up so we could determine if we wanted to bring the car back at a later time, but there was no information on the returned paperwork. We have been long time customers of this dealership and have always held it in high regard. More

Quick and efficient Left vehicle Sunday night drop off. Called in morning with estimate and they had repair done by 1:30 pm. Picked up vehicle after work - fast and quick Left vehicle Sunday night drop off. Called in morning with estimate and they had repair done by 1:30 pm. Picked up vehicle after work - fast and quick check out. More