Dick Scott Chrysler Dodge Jeep Ram - Service Center

I came in for a recall for leaky in the rear window of my Ram. Kevin was my service agent and he was able to get everything done in one day. Being it was a leaky window, he scheduled me a good weather day, Ram. Kevin was my service agent and he was able to get everything done in one day. Being it was a leaky window, he scheduled me a good weather day, so the job could be completed without having to leave my vehicle overnight. This job was also covered as an extended warranty ], so no cost to me. More

This rating is specifically for the service provided by Tim on 3/10. He was very kind and helpful I appreciate everything he did to ensure my experience was a great one while interacting with him. I highly Tim on 3/10. He was very kind and helpful I appreciate everything he did to ensure my experience was a great one while interacting with him. I highly suggest if you use this dealership for service, you ask for him by name. More

Would not choose Antwone, would not go back to Dick Scott. Service department was good Scott. Service department was good More

Enjoy working with Tim, he is great at communicating with the Customer, and has great customer service skills... the Customer, and has great customer service skills... More

Worst service experience in 40 years. They should almost be criminally charged for this transaction. To start with the quotes look like they are from a guy working out of his garage, they They should almost be criminally charged for this transaction. To start with the quotes look like they are from a guy working out of his garage, they double quoted parts and labor, talked in circles hoping you would just pay and not question, charged 16k and fixed not one issue we complained about, messed up all the financing we agreed to, attempted to make me pay for parts up front, the fuel filter was too tight so they said they just didnt change it, never addressed other issues that was on the invoice, then after that......they bring my truck around and it has the EXACT same engine light and service air suspension Warings that it was there for. Just criminal. I feel so sorry for people out there who have depend on places like this for an honest repair for hard working people trying to keep their vehicle on the road to go to work! Shame on you Dick Scott..... consumer beware More

I regret to inform you of the deeply unsatisfactory experience I recently endured at the service repair center at DickScott. My encounter with their service department left me profoundly disappointed a experience I recently endured at the service repair center at DickScott. My encounter with their service department left me profoundly disappointed and frustrated, prompting me to share this review to caution others against entrusting their vehicles to this establishment. The service manager could have put this situation to rest easily instead he chose to be rude, condescending, and narcissistic! There is no reasoning with Iliar My ordeal began when I brought my Jeep Grand Cherokee in for service on 3/6/2024 for a simple oil change which led the dealership to recommend other services to maintain the life of the vehicle which I agreed to which led the SUV to begin to overheat! To make matters worse, upon receiving my vehicle back after the supposed repairs, it became apparent that the problems persisted, if not worsened. Not only did the initial issues remain unresolved, but new complications arose, indicating a blatant lack of attention to detail and expertise on the part of the technicians. Furthermore, the overall customer service experience was abysmal. I was met with indifference and rudeness from the staff, who displayed a shocking lack of empathy towards my situation. Instead of offering genuine solutions or attempting to rectify their mistakes, they were dismissive and unapologetic, leaving me feeling utterly disregarded as a customer. Overall, I've had a very unpleasant experience dealing with Dick Scott service repair center. In conclusion, I cannot in good conscience recommend this service repair center to anyone seeking reliable and competent automotive service. Their incompetence, lack of professionalism, and disregard for customer satisfaction make them unworthy of trust and patronage. I urge prospective customers to explore alternative options for their vehicle servicing needs to avoid the frustration and disappointment I experienced. More

I mean don’t get me wrong she seems like a nice person even though I’ve never met her before but I’ll still recommend her. even though I’ve never met her before but I’ll still recommend her. More

Very nice atmosphere and people working in service department. Amber is very Pleasant. Explains everything well. department. Amber is very Pleasant. Explains everything well. More

My experience was wonderful and I also love my new vehicle thank you guys so much! vehicle thank you guys so much! More