Dick Scott Chrysler Dodge Jeep Ram

BS and half truths un necessary delays second time this happened schedualed an oil change took truck there on time they found 3 recalls on truck plus the lock modual i told them that was i second time this happened schedualed an oil change took truck there on time they found 3 recalls on truck plus the lock modual i told them that was in need of repair did the 3 recalls found the door lock needed a part to late in the day to get part till next day... No problem I said keep it over night just have it by 11:00 AM as I need it then. Was told no problem part to arrive first thing in AM will call me by nine or ten at the latest.I called at 11:30 AM no body new anything about the status of the truck called back five time same run around. how ever one person told me he saw it in the lub area before ten AM so it should be done but call ms service person to check. each time I called I continually got service persons voice mail as phone rang for several times after calling constantlly from 1:00 am till 2: 30 with no answer i told my wife to just take up there I will get someone else to change the oil. When I got there know one knew anything finnaly my service person came by and told me the people who are waiting for an oil change are serviced first. I told him no problem, just get my truck someone else can change the oil. He said just wait ten minutes it should be done. then I had to wait 10 more minutes for the paper work to come at the pay window. some fellow who saw me waiting said he new the truck and he was sure it was done he would go get the paper work he did i thanked him and paid for the oil change . this time was way bettor than the last time that took 3 days and they never even washed the truck! this time it was still driping very cleen. More

Excellent service. Very quick reply. Purchased a used Jeep Cherokee. Received an excellent deal. Was able to finalize everything the same day. Overall very pleased with the sales person, Purchased a used Jeep Cherokee. Received an excellent deal. Was able to finalize everything the same day. Overall very pleased with the sales person, financing and the service received. More

Very timely and an overall great experience. I have given an excellent rating because of the level of service I received. They were very prompt and courteous upon my arrival. They went over my ve I have given an excellent rating because of the level of service I received. They were very prompt and courteous upon my arrival. They went over my vehicles concerns and needs. The price was very competive and the services were done in a timely manner. Overall great experience. More

Terrible service I brought our jeep in for a part recall and oil change. When I first checked in I thought it was going to be great service because the associate was v I brought our jeep in for a part recall and oil change. When I first checked in I thought it was going to be great service because the associate was very pleasant and helpful. I asked him if they would also put some air in a particular tire and he said it would be taken care of. He also advised me that he would call me when it was ready. Over five hours later I called for an update and got his voicemail. He returned my call an hour later and informed me it would be ready in 30-45 minutes. He told me not to come pick it up until he called again. Three hours and several attempts to contact service later, we finally had to speak with someone in a separate service center not even located on the property to get answers. They were unable to reach anyone in service either and had to call us back. They finally informed us that the jeep had been ready for hours and we were not informed due to a miscommunication. We were able to make it fifteen minutes before they closed to pick it up but then had to stand around because it wasn't even ready. The service agent assigned to us didn't even talk to us about what was done or even greet us. He had someone else take us straight to the cashier so he did not have to talk to us. When I finally got the vehicle back they had not pumped up the tire. They also had bolted their own advertisement frame to our license plate without asking, which I will now have to remove. More

double price then quote They gave me quote price for transmission flush $ 300 but they charged $500..they have to give correct qoute price before service ..Anyway never had They gave me quote price for transmission flush $ 300 but they charged $500..they have to give correct qoute price before service ..Anyway never had issue with service. More

Worst Customer Service After having my Durango serviced at Dick Scott Dodge in Plymouth for the fourth time for the same problem, they forgot to tighten the lug nuts. After having my Durango serviced at Dick Scott Dodge in Plymouth for the fourth time for the same problem, they forgot to tighten the lug nuts. More

great new truck Worked with both Jacin Lohman and Jason Scott and got a great deal on a lease for a 2015 Ram 1500 4x4 with the Big Horn package. Love the new truck Worked with both Jacin Lohman and Jason Scott and got a great deal on a lease for a 2015 Ram 1500 4x4 with the Big Horn package. Love the new truck More

Very happy with my recent experience. I went to the dealership on Saturday and lucky for me, I was met by one of the best sales people I have worked with in years, Jasin Lohman. I went to the dealership on Saturday and lucky for me, I was met by one of the best sales people I have worked with in years, Jasin Lohman. More

Excellent Car Buying Experience 5 Stars Just purchased a new 2015 Dodge Charger. Staff was professional and excellent overall experience. Recommend to anyone looking or a new / u Just purchased a new 2015 Dodge Charger. Staff was professional and excellent overall experience. Recommend to anyone looking or a new / used vehicle. Thank you: Eric & Jack. Don & Natalie. More