Dick Masheter Ford Inc. - Service Center

Customer service Hello I'm writing to you guys for an excellent review. I appreciate all the hard work that you guys put into fixing my car I give you guys a five star Hello I'm writing to you guys for an excellent review. I appreciate all the hard work that you guys put into fixing my car I give you guys a five star review. One for your customer service 2 for your appreciation 3 for making the customer feel wanted. And just for that I do recommend you guys to everyone I come in contact with Dick Master Ford is the most excellent respectable dealership in Columbus Ohio youbserve your customers well. I must say this is the BEST!!!! Service I have gotten from a car dealership. Thank you to all at Dick Masheter Ford. ?? More

Completely Satisfied My rear view mirror was damaged, I called in early that morning and received same day service, less than one hour wait, it was wonderful! My rear view mirror was damaged, I called in early that morning and received same day service, less than one hour wait, it was wonderful! More

WOW... JUST WOW! I had taken my vehicle in to Dick Masheter to have some service done to it. Not only did they fix and work on what needed to be done, but they alerte I had taken my vehicle in to Dick Masheter to have some service done to it. Not only did they fix and work on what needed to be done, but they alerted me, AFTER the dealership i bought the vehicle from said there were none, that there was a recall on the transmission. They fixed that also. The service team was very cool, polite, and courteous. I drive for Uber, so I had my vehicle in there early morning, and they had me on the road before 9am! I would definitely be taking my car there in the future for service, even though they are not on the in network list for my vehicle warranty! More

Customer service My experience at Dick masheter was excellent! The customer service was great, they went out their way to make sure I had everything I needed for the r My experience at Dick masheter was excellent! The customer service was great, they went out their way to make sure I had everything I needed for the recall on my truck & made sure I had a way to get back home. Thank you Dick mashete. More

Great service experience. Had to have my rear window defroster replaced on my 2014 F-150. Turns out that to do that, they have to replace the whole back window. Don was very he Had to have my rear window defroster replaced on my 2014 F-150. Turns out that to do that, they have to replace the whole back window. Don was very helpful and great to work with. More

Oil change Service I took my truck in for an oil change it was quick and well done. I also got the tires rotated. All of the staff at the quick lane was very helpful a I took my truck in for an oil change it was quick and well done. I also got the tires rotated. All of the staff at the quick lane was very helpful and knowledgeable. More

Detail Got a detail a few months ago and they did great! I would highly recommend someone to come here for a detail , people were nice Got a detail a few months ago and they did great! I would highly recommend someone to come here for a detail , people were nice More

EXCELLENT AND PROMPT SERVICE I have always always used Dick Masheter Quick Lane for my service needs. The staff is polite and courteous every time I enter the doors. On my last vi I have always always used Dick Masheter Quick Lane for my service needs. The staff is polite and courteous every time I enter the doors. On my last visit I brought my Ford Expedition to the service center with noise in my rear brakes. The service adviser examined my vehicle completely and found my rear brake pads needed replaced. He also found my battery cold cranking amps very low and recommended a new battery ( was 7 years old ). He also found power steering fluid low and dirty. All service was performed promptly and the staff kept me advised of progress. The advisor then told about current rebates in effect when I was paying for service. I would really recommend Dick Masheter Ford and Quick Lane service center to everybody !!! More

Service Service Service There are a few Ford Dealers in the greater area. I've been to them all. Ford makes a great car but no matter how great a car, price, widgets, or feat There are a few Ford Dealers in the greater area. I've been to them all. Ford makes a great car but no matter how great a car, price, widgets, or features it has...it still needs maintenance. After trying the rest of the dealers in the area I'm sticking with DM. Great service (which is a lost art in todays world) puts them head and shoulders above the rest. Great communication on times, commitments, service, and I have spent time working from home using their Wifi while getting my car taken care of. I own a 2013 Fusion and will be trading it out in the spring. DM has earned my business. More

10:13 This is the first time that I have brought my Escape in for service. I was feeling very anxious but there was no need. I was met with friendly emplo This is the first time that I have brought my Escape in for service. I was feeling very anxious but there was no need. I was met with friendly employees immediately upon my arrival. The service department took great care of me and my car. I am more than pleased with service at Dick Masheter Ford. I would highly recommend them if you are buying or leasing and the service department is incredible should you need it More