Dick Masheter Ford Inc. - Service Center

After purchasing a 06 Five Hundred last year, I was very happy with the salesperson (B. Prater). As part of my purchase I was given a "gold card" and told that I would get "lifetime $15.95 oil changes" I ha happy with the salesperson (B. Prater). As part of my purchase I was given a "gold card" and told that I would get "lifetime $15.95 oil changes" I have had my oil changed there ever since. My most recent visit to Quick Change provided me a much different picture of your business. I was told if I didn’t do my regular maintenance there I wasn't eligible for the 15.95 oil changes and that the lifetime price was now 18.95. I guess I have a different definition of “lifetime”. I was also asked if I wanted my tires rotated. My response was “no”. I carefully watched the technician not rotate my tires. When my car was ready I was told that my bill was over $40. When I asked why, the response was the cost for the tire rotation. When I responded that I said “no” to the tire rotation and that the tires weren’t rotated any way, the service advisor removed the charge, and let me know that I wasn’t welcome to visit the business for $15.95 oil changes, which were now $18.95 by the way, because I didn’t have my regular maintenance performed there. When I responded those stipulations on the “gold card” were never communicated to me, nor was the “gold card” represented to me that way by your staff at the time of the sale, I was rudely told that I was incorrect, and that is the way it has always been. I reluctantly paid the $18.95 price plus the inflated charge for the extra quart of oil not covered in the “deal”. When I arrived home I found the original gold card paperwork, it didn’t mention any conditions for receiving the “lifetime” price on the oil changes. In any event, now that I know I am no longer welcome there, I won’t be back, for anything short of a recall on either of my two Ford vehicles! My future purchases will not be from Ford (Lincoln, Mercury, Mazda, Volvo, ect.) either. “My friend Dick Masheter”, I think NOT! I guess I have a different definition of “friend” also. Sincerely, Andrew R. Lyons More