Dick Masheter Ford Inc. - Service Center

I will say the person I encountered was friendly the overall experience was that of leaving with more problems that were corrected and at a big cost to the consumer because of the experience. I ask for overall experience was that of leaving with more problems that were corrected and at a big cost to the consumer because of the experience. I ask for a system problem to be fixed and instead, I wound up with with a useless system that would never work. Interesting to know that when I bring a car in for servie it will be defered to Ford. In short I bought a new car based on the systems,devices, and services offered on the car at that time. Only to find later it took a unsleable dangerous system that would not work at best unless I pay a lot of money elsewhere and that will still not give me what I bought in this car. More

Scam Service Department. My car was stranded near their shop with a bad alternator. Rather than tow it 60 miles home to fix myself, I jumped it and got it barely to them to have them install a new one. The shop with a bad alternator. Rather than tow it 60 miles home to fix myself, I jumped it and got it barely to them to have them install a new one. They wanted $250 just in the part cost. I walked across the street and got an alternator for $70 at Advance Auto Parts. Then, Dick Masheter said that one was faulty and I'd have to get another and pay a second time for installation since it wasn't their part. I took the alternator back to Advance, they tested it and it was fine. Hearing that, I told Dick Masheter to get my car off the lift, towed it home, and installed the alternator myself. It's still running strong 30k miles later. They were just mad that I didn't pay for their overpriced part, and they were going to try to get my money through labor. Next time, I'm paying for the tow home no matter how far away I am, I trust nobody to touch my cars... More

Hold onto your wallet with both hands when you visit "your friends" at Dick Masheter Ford .... These guys are something else.... they want to charge you $93 an hour labor for some really unskilled techn "your friends" at Dick Masheter Ford .... These guys are something else.... they want to charge you $93 an hour labor for some really unskilled technitions ....... They definately tried to overcharge me... they will take advantage of a persons lack of knowledge about cars and use it to exploit them for inflated prices and unnessesary repairs.... This place seems really shady to me ........ at least one thumb down !!!! More

Stay as far away from this place as you can! A few years ago I bought a used car here, which wasn't a Ford, so the main service department wouldn't even touch it, I had to go to the "Quick Lane" (which is b ago I bought a used car here, which wasn't a Ford, so the main service department wouldn't even touch it, I had to go to the "Quick Lane" (which is basically just an oil change place) for my repairs. Many times the car either wasn't repaired or was given back to me in worse shape than I dropped it off. To top it all,one time when I dropped my car off for service, I asked if they would have a loaner car for me and they said they would. I get to the dealership, and there's no loaner car. So they agreed to pay for a rental car for me while mine was in the shop. Two months later I get a call from Enterprise Rent-A-Car asking me why I hadn't paid for the rental, the dealership never even picked up the tab and I had to pay $80 out of my own pocket! I finally cut my losses, got rid of the car, and bought a Toyota from another dealership, which I've been very happy with. I've already talked three people out of buying a new car from here, I'd advise you to stay away from here as well! More

I have taken my 99 Ford Ranger to Dick Masheter for service three times now. Each visit was for different reasons, and each time I received great customer service and I was very satisified with the fi service three times now. Each visit was for different reasons, and each time I received great customer service and I was very satisified with the final outcome of my visit. The first visit was simply to get the engine professionally detailed/cleaned. Initially the job done was just a steam clean, but after clarifying what I wanted done (I wanted it to look like a new engine), they did a super job. Because it took an additional day, they cut the price in half (hence, I was very happy). The second time was for a problem with my 4 x 4 relay switch/wiring. It was hard for them to find because it was bad wiring that needed to be found and repaired. They did a great job, and I paid a fair price for labor required to find it. The third visit was for a transmission related problem that was no longer present when I dropped off the vehicle. I let them keep the truck for 2 days to try to recreate the problem, but it would not reappear. I had some other work done while there as a convenience. Because they could not find any problem with the transmission or any circuits related to it, and I had just had it in the shop a month ago for the 4 x 4 problem, they did not charge me for the diagnostics ($85) used in trying to find the problem. Wendell was a great customer service advisor (he has been noted similiar in other reviews). I found these reviews while looking for a phone number, noticed some rated the service poor or worse, so that prompted me to write this review. More

My wife owns an 06 Focus, still in basic and extended warranty at the time of this writing. She called "our friend" Dick Masheter and inquired about repair or replacement of a windsshield wiper motor th warranty at the time of this writing. She called "our friend" Dick Masheter and inquired about repair or replacement of a windsshield wiper motor that failed during a terrible rainstorm yesterday. When she asked about the warranty she was told that it was not covered under warranty and that it would be 350 dollars. He simply wanted to rip off a woman for car repairs--there can be no other reason for this. We called another dealership who told us immediately that the defect was covered and got her car in right away. Make no mistake--there are people in this dealership's service department who are either lowlife criminals or absolutely stupid dorks. Would you trust your car and your safety to either one? Not us! More

I payed over $3,000.00 for their Platnium rewards card and was told that I would get free oil changes for the life of my truck and all they want to do is add on extra expences. I have even taken my truck and was told that I would get free oil changes for the life of my truck and all they want to do is add on extra expences. I have even taken my truck for second opinions on a repair that they insisted I needed to have done and the other service garage stated that I did not! It realy upsets me when Some one tries to cheat me. I went in for my supposed free oil change this morning and they said I had to get a fuel filter or I would have to pay for my oil change. To me that is fraud and blackmale. I will not buy another vehicle from them and I plan on letting evey person I meet know of their deceptive practices! More

My buying experience was fine- nothing wrong with that. It's been the service end that has set me over the edge! The service men are rude and condescending. I was turned away for an oil change when I wen It's been the service end that has set me over the edge! The service men are rude and condescending. I was turned away for an oil change when I went to the "quick lube" side of the service station (where I was told to go when I bought my car) saying I needed an appointment. Well, my schedule does not allow me to make an appointment and I was told when I bought my car I didn't need one if I used that side. That is not the only reason, but I don' thave enough space- it was the final one to xxxx me off. More

I went to Dick Masheter to have service done on my Ford Explorer and to have the recall work done on the cruise control. All of the staff were professional and very friendly. They took time to explain re Explorer and to have the recall work done on the cruise control. All of the staff were professional and very friendly. They took time to explain repairs that I didn't fully understand, and were more candid than I expected about what were typical problems for my vehicle. They were not the best at returning phone calls, but my service rep (Wendell) was always available when I called in. Once I received my estimate I did some checking with some knowledgeable friends about the quoted prices and also did some comparison shopping on the price they quoted for new tires. My research indicated their prices were a little on the high side, but not unreasonable (especially for a dealer, they usually do charge more). When I talked to them about what I had found, they were willing to match competitor prices on the tires (a significant markdown) and gave me a discount on the other repair work to bring it down to what I considered not only reasonable but competitive prices (especially when you consider they were providing factory original parts). This really didn't require a lot of negotiation on my part, just a little research and a brief conversation about what I found. Once I authorized the repairs they were completed within the estimated time, and though I didn't need it, they even offered to supply a loaner vehicle. Finally, when I went to pick up the car, I found that one of the repairs they had estimated didn't actually need to be done, they realized they had misdiagnosed a problem and I actually needed a much simpler (and less expensive) repair. Rather than pocket the money, or overcharge for the work they did to offset the discounts, they fixed the problem and charged me the lower price. (Call me a cynic, even though it should be standard practice it's not really what I expect from car repair shops). Overall I thought it was an unexpectedly pleasant experience. As much as I would have preferred to have the competitive prices without having to do the research, you can't blame them for trying to make money, that is what they are there to do. Wendell was awesome, and they will be on the top of my list the next time I need my vehicle serviced. More

I bought a ford explorer, and in one month after the purchase, I have had the vehicle only ten days out 30. It has been in to be fixed three times and this last time they have had it for two and a half purchase, I have had the vehicle only ten days out 30. It has been in to be fixed three times and this last time they have had it for two and a half weeks and still have not fixed it yet. They have lied continually about the vehicle and the warranty, only to find out that the problem is covered under the warranty. Then they were going to use used parts to fix it after they promised me to my face that they were not going to. I would not only not recommend this dealership I will do everything in my power to make sure that people DO NOT buy from dick masheter ford. No body deserves to be treated the way we have and to be lied to. More