Dick Masheter Ford Inc. - Service Center

Windshield washer not working. It was a plastic hose that was cracked. From start to finish it took less than an hour. Technician showed me the hose that was cracked and even explai It was a plastic hose that was cracked. From start to finish it took less than an hour. Technician showed me the hose that was cracked and even explained how to care for it as it was plastic, not rubber. His name is Christian Wells and was very courteous as was the receptionist at the desk. price was less than $40, that is also a plus.. More

Janey0710@gmail.com We purchased our Fusion new in 2012, Still Love my car and Dick Masheter Ford, especially the staff in Quick Lane. Always friendly, quick with servic We purchased our Fusion new in 2012, Still Love my car and Dick Masheter Ford, especially the staff in Quick Lane. Always friendly, quick with service and just the best customer service I have experienced in a very long time. With that said, I will continue to take my service to Dick Masheter ford and buy my next vehicle there. Huge Shout out to the quick lane staff....awesome work they do. More

Janey0710@gmail.com Went in for an oil change, always friendly staff along with service done quickly. Always a great experience with quick lane staff. I have never deal Went in for an oil change, always friendly staff along with service done quickly. Always a great experience with quick lane staff. I have never dealt with a dealership with real personality. I have absolutely no regrets or "buyers remorse" with our purchase of my 2012 Ford Fusion in May of 2012. Still love my car and the Dick Masheter staff. More

Best Customer Service Around I bought m y car off the showroom floor brand new. All the employees, from salesperson to mechanics, have been the greatest. They take time to answer I bought m y car off the showroom floor brand new. All the employees, from salesperson to mechanics, have been the greatest. They take time to answer any questions or concerns you may have. I have my car serviced there exclusively and they make me feel like family every visit. Starr Carr (yes, that is her REAL name) is the nicest person ever. She works in the quick lane and makes every visit enjoyable. She takes the time to know you personally and genuinely cares about whatever is going on with you. Her smile, laugh and jokes make the wait go by quickly. Kudos to the entire staff but Starr deserves a gold star! More

Oil change The oil change crew and office staff gave me efficient service and a quick turn around time frame as I went to the dealership to ask a question about The oil change crew and office staff gave me efficient service and a quick turn around time frame as I went to the dealership to ask a question about the Focus. A pleasure to have the car in and out with nos issues. More

New Tires Very knowledgeable staff -- very helpful in determining the appropriate replacement tire for the F 250 Super Duty. Worked performed quickly and all ti Very knowledgeable staff -- very helpful in determining the appropriate replacement tire for the F 250 Super Duty. Worked performed quickly and all time tables met and or exceeded. All staff are very friendly and conduct themselves in a very professional manner. More

the works oil change This facility is very efficient. Everyone is always very informative. Very through. Clean work and waiting area. Will retun for all oil changes and se This facility is very efficient. Everyone is always very informative. Very through. Clean work and waiting area. Will retun for all oil changes and service questions. More

Grand Service I have to begin by saying the service was phenomenal. I needed an oil change, and I didn't make and appointment. I was there less than 30 minutes. The I have to begin by saying the service was phenomenal. I needed an oil change, and I didn't make and appointment. I was there less than 30 minutes. The quick lane is the best service ever invented. I inquired elsewhere and the wait for an oil change was a few days out. I will definitely be servicing with the Ford family for all of my need. More

Customer Service Service was amazing. All my needs were met in one visit. I plan to go back here many more times. I will refer to others. Service was amazing. All my needs were met in one visit. I plan to go back here many more times. I will refer to others. More

excellent customer service I came into the service center for a recall part on my car. I've had this recall notice for quite some time but I work two jobs so never had the time I came into the service center for a recall part on my car. I've had this recall notice for quite some time but I work two jobs so never had the time nor do I have patience to wait for any type of car service. I finally decided to call ask questions and made a appointment. The day finally comes and I was dreading it thinking that I was about to lose a whole day for some nonsense on my car. However the great experience started with I wish I remembered his name but he greeted me wonderfully. he told me it should not take long (but they all say that is what I was thinking) he offered to take me anywhere I needed to be while my car was service but I declined because I had brought a book, just in case. He talked with me on numerous occasions to see how I was hanging in there. Other employees were also doing the same offered me something to drink and everything. When I finally looked up my car was done, I never even opened my book. I was only there for 20 minutes. It was the first time at a car place where I did not have to wait long. They provided professional and friendly experience and I was impressed. I will continuously go this service center when I need to. High five guys!!!! More