Dick Masheter Ford Inc. - Service Center

The Works Went in to get the works special on my vehicle. I was in and out in a timely fashion and was given a detailed list of the immediate work that needs to Went in to get the works special on my vehicle. I was in and out in a timely fashion and was given a detailed list of the immediate work that needs to be done without pressure to have it done during my initial visit. Greatly appreciated. More

Brandon in Quick Lane is a perfect customer service rep I have a ford F150 truck 2004 and a ford Fusion Sport 2010 and I would not take them anywhere else for service, they are fast, friendly and reasonable I have a ford F150 truck 2004 and a ford Fusion Sport 2010 and I would not take them anywhere else for service, they are fast, friendly and reasonable. I always feel safe having my vehicles serviced there. More

I needed service I needed a quick turn around on getting my Explorer serviced--oil change, tires rotated (The Works) and my Right Rear Turn Light was not working. I t I needed a quick turn around on getting my Explorer serviced--oil change, tires rotated (The Works) and my Right Rear Turn Light was not working. I travel a lot, am rarely home, and needed service NOW! I phoned another dealership, and could not get in for a week; I phoned Dick Masheter Ford and was told to come on in! Brandon was exceptional! He got me in, explained all the services, etc., and listened to me; this was key--the fact that he listened. I have extremely high expectations of service, especially from a dealership, and less than stellar does not go over well. Stellar and beyond was my experience. Not only did Brandon get my Explorer in with a great tech and got me "operational" again, but I returned the next day and made a tire purchase as well. I will share my positive experience with everyone I contact, and will be back when it's time for The Works again (probably four to five weeks!). Thanks, Brandon...you rock! More

another very good experience Once again the service and the people were excellent. Brian reviewed the inspection results with me and every and answered my questions in very good Once again the service and the people were excellent. Brian reviewed the inspection results with me and every and answered my questions in very good layman terms. The service was fast ,complete and efficient. More

Fuel Line Freeeeeeeze! I was in from out of town visiting family and forgot how cold it gets here. I decided to drive my car to the grocery store on a zero degree night and I was in from out of town visiting family and forgot how cold it gets here. I decided to drive my car to the grocery store on a zero degree night and fill up afterwards. I never made it out of the grocery store parking lot, my fuel line froze up. I towed my car to a family members garage, got the line thawed, drove to my other relatives house and the fuel pump kicked the bucket. Being that I do not live here, I found the closest Ford dealership, which happened to be Dick Masheter Ford on Hamilton road, and had my vehicle towed in. They were quick to identify the problem and worked well with my warranty company to have it repaired. They did a full vehicle inspection and identified another problem, also covered by my warranty, and got it taken care of as well. Everything was very quick and efficient. The mechanic I dealt with directly, Dave, was so nice and was sure to keep me informed during the entire process. I would definitely recommend this service center! More

Very satisfied Have had several oil changes and one recall performed here with complete satisfaction.With online scheduling and friendly service people our visits ha Have had several oil changes and one recall performed here with complete satisfaction.With online scheduling and friendly service people our visits have been enjoyable, as having service needed goes. More

Fast and Friendly Service The service is great, staff is wonderful, and they keep my Fusion running great. Thank you quick lane and Dick Masheter Ford. Two thumps up. The service is great, staff is wonderful, and they keep my Fusion running great. Thank you quick lane and Dick Masheter Ford. Two thumps up. More

Oil Change & Tire Rotation Very friendly and knowledgeable staff! I have a great experience with every visit! I recommend you buy a car from this dealership so you can experienc Very friendly and knowledgeable staff! I have a great experience with every visit! I recommend you buy a car from this dealership so you can experience the same great services!! More

BEST OF THE BEST myself and my boyfriend went here and got a full detail and service on our F150 and when we went to pick it up, I was amazed with how awesome it looke myself and my boyfriend went here and got a full detail and service on our F150 and when we went to pick it up, I was amazed with how awesome it looked!! Everyone was so nice and friendly. I would come back in a heart beat! :) More

Purchase and follow up maintenance I purchased my F-150 from Dick Masheter and have not been disappointed! From the original Sales person to the staff in the quick lane, everyone has tr I purchased my F-150 from Dick Masheter and have not been disappointed! From the original Sales person to the staff in the quick lane, everyone has treated me very personably and professionally. When talking to people looking to purchase a vehicle, I always tell them to go see the folks at Dick Masheter. Of all my vehicle purchases, never have I been treated so well by people who kept my best interest in mind. As an example, today I took my truck into the quick service lane to get the 15K mile maintenance and was in and out in about an hour. Excellent service. More