Dick Masheter Ford Inc. - Service Center

My car was in an accident in July 2023. I bought it at Masheter. As of this date, it is still not completely repaired. I have been told multiple lies, given multiple false dates by which se I bought it at Masheter. As of this date, it is still not completely repaired. I have been told multiple lies, given multiple false dates by which services were supposed to be completed. Their service people all say they're sorry, but no one DOES anything. My insurance has already paid for the repair of my bumper, or I would never go back. I would give negative stars if possible. More

I took my Ford F-150 in for a recall evaluation. I was greeted with friendly service. My vehicle was evaluated and recall repair was done in no time at all! The staff were courteous, and professiona I was greeted with friendly service. My vehicle was evaluated and recall repair was done in no time at all! The staff were courteous, and professional. We have been buying our vehicles from Dick Masheter Ford for over 30 years! I highly recommend Dick Masheter Ford for sales and service. More

Excellent body shop management & excellent work. I work with a rental company and we send most of our trucks there that come back damaged and Kevin & Jamie are on top of the ball with communication I work with a rental company and we send most of our trucks there that come back damaged and Kevin & Jamie are on top of the ball with communication and work through everything in a timely manner and have always been upfront and honest on everything. All of our trucks comeback looking brand new, and that is a lot considering how they show up there. I HIGHLY recommend going here for body work, 10/10. More

I brought my ford exploder here to be repaired. The team at Dick Masheter ford did a phenomenal job on my vehicle + were very friendly! The team at Dick Masheter ford did a phenomenal job on my vehicle + were very friendly! More

I have had a ford for years before my jeep. When my Jeep broke down Dick Masheter Ford took such good care of me and continued to communicate with me. They were willing to come to my car where When my Jeep broke down Dick Masheter Ford took such good care of me and continued to communicate with me. They were willing to come to my car where it was broken down. They were very friendly and fast, but also did a good job with the repair. They made such a stressful time for me not as stressful. I can't thank them enough for all their help. More

I purchase and service all my vehicles at Dick Masheter Ford. Great bunch of people working there. They have picked up my vehicles for service and brought it back when finished, and also sent their mobil Ford. Great bunch of people working there. They have picked up my vehicles for service and brought it back when finished, and also sent their mobile service vehicle to my home to do a recall on my vehicle. More

I brought my vehicle in for service and was very pleased with the service. They got me in right away and completed the work in a timely manner. I will definitely be back. with the service. They got me in right away and completed the work in a timely manner. I will definitely be back. More

Thank you to Marissa in service. . Was in a hurry and she got me in and out for my oil change quickly and with a smile. Thank you. . Was in a hurry and she got me in and out for my oil change quickly and with a smile. Thank you. More

I find it very disheartening when a Ford dealership will not work on a Ford way to stand behind your product and let everyone know that it's here for the Long Haul if I could give you a negative rating I su not work on a Ford way to stand behind your product and let everyone know that it's here for the Long Haul if I could give you a negative rating I sure would a Ford dealership that doesn't work on a Ford perplexing More

Techs Must Be Blind Picked up a Brand New 19 Edge in January. After having for a month I noticed an air sound. I start looking around trying to find it. Found a seal on t Picked up a Brand New 19 Edge in January. After having for a month I noticed an air sound. I start looking around trying to find it. Found a seal on the back hatch torn, rear window seal is not correct. Nut missing from a shield on bottom of car. BRAND NEW! I set up service thru their app. Explained all issues on service request. I get my car back. Air sound is gone and nut is replaced. The seals in hatch not repaired/replaced. I call in and speak with Brandon from internet sales. He takes blame and says its his fault cause of what he said to service dept. "fix the air sound" ok fine, but I used your service app. My issues were listed in the app. Do they not use this? Are your service techs blind? Cant read? Dick Masheter techs call off constantly. Takes 2hrs for an oil change even with an appt. So Dick must not be a very nice guy to work for! As long as his cash keeps rolling in he don't care what his employees do to his customers More