Capital Ford of Columbus

Tyler went out of his way to insure customer satisfaction. After 2 trips for a recall notice that they weren't able to do due to not having sealant he special order and sent mobile unit to house satisfaction. After 2 trips for a recall notice that they weren't able to do due to not having sealant he special order and sent mobile unit to house to complete. Extremely helpful. More

My experience was excellent Tre went over and beyond to help me And he's also made several courtesy calls just to make sure everything was okay help me And he's also made several courtesy calls just to make sure everything was okay More

answered questions, got car fixed quickly, was very helpful would def come back again for service helpful would def come back again for service More

Very kind, and professional. They tried to meet my needs and wants. Great communication. I was very satisfied with the customer service. They tried to meet my needs and wants. Great communication. I was very satisfied with the customer service. More

They were eager to make a sale but impossible to get a hold of after the sale hold of after the sale More

Great dealership, they were so helpful. Answered any questions that I had. They were great to deal with! Answered any questions that I had. They were great to deal with! More

Tyler was great to work with. The vehicle was as described online and in good condition. I am satisfied with my purchase. The vehicle was as described online and in good condition. I am satisfied with my purchase. More

Never received any communication unless I was the one called. Earlier in the year I got the first transmission replaced from the dealership and was told every step of the way, when parts were here when w called. Earlier in the year I got the first transmission replaced from the dealership and was told every step of the way, when parts were here when work was being done everything. This time with a warranty replacement I was given no information. Left on hold for 20 plus minutes at a time told multiple times I'd get a call back, never received a single call back. The one time that I received communication first was when my car was ready for pickup. I wasn't even notified when my car was dropped off by the tow truck I called close to 6 hours later right before they closed to make sure my vehicle had made it to the dealership. It also took the shop an extra two weeks after parts were received to finish my car. And the only thing different this time was I wasn't paying for it since it was a warranty. They only had one mechanic on in January and he was able to finish my car within 48 hours of parts being received. So if you're paying for it they are somewhat better. But the part they put into your vehicle goes bad less than 9 months later and they treat you like you have the plague. Also after the third text message for this review that I thought was coming from the dealership I find out that no they gave my information to dealer rater? Capital Ford used to be Dick Masheter Ford I don't know who Capital Ford is being ran by but it's definitely different and not the good kind. They were once my family dealership they are no longer. Be careful with them and apparently watch out for them to sell your information. More

The reps were very friendly and accommodating. All questions were answered and they were very thorough. All questions were answered and they were very thorough. More

Welcoming, listened to what we were looking for, no pressure for anything else. Went over all the details clearly and options. Very smooth and straightforward process. pressure for anything else. Went over all the details clearly and options. Very smooth and straightforward process. More