Dick Huvaere's Richmond Chrysler Dodge Jeep Ram - Service Center

Edward Hawkins did an outstanding job taking care of the recall work required for my truck! I appreciate the customer service and professionalism! Great JOB! recall work required for my truck! I appreciate the customer service and professionalism! Great JOB! More

Bought a used Jeep for my daughter and was sold extended warrant that comes with "free" rental and they waive the deductible. Now the Jeep looses power while driving so the car needs to get to the dealershi warrant that comes with "free" rental and they waive the deductible. Now the Jeep looses power while driving so the car needs to get to the dealership for repair. The Dealership can't look at the car for 5 days minimum and then says could be another week or two for repair. They have no rentals available and not sure when they will have one. When you go online to schedule an appt. you can't even get one for a few weeks. DO NOT buy any of their extended products as they won't be able to honor them. It's a shame because the car buying experience was decent but the service side is full of excuses why they can't fix your car or get you a rental. Also, when they tell you they will waive the $200 deductible that comes with the warranty, keep in mind they won't get your car in and fixed for a month and no rentals. More

Always a pleasant experience I purchased my Jeep Renegade Trailhawk here 5 years ago. I find the staff always friendly and willing to answer questions and help. This visit was for I purchased my Jeep Renegade Trailhawk here 5 years ago. I find the staff always friendly and willing to answer questions and help. This visit was for recalls and a tire rotation. Again, a good experience. Scott Reid in the service department was friendly and answered all my questions, which I appreciated. Overall, I would recommend Dick Huvaere’s for buying a car or getting your service. More

Good Service, Edward Hawkins was very pleasant and helpful. Have always been happy with this Dealer, this is our third vehicle we have leased and will be more. helpful. Have always been happy with this Dealer, this is our third vehicle we have leased and will be more. More

Huvaeres Service Center Michael Myslakowski is highly professional at his duties. My 2007 JeepGrandCherokee had many issues, with its age/mileage, is to be expected. Pulled Michael Myslakowski is highly professional at his duties. My 2007 JeepGrandCherokee had many issues, with its age/mileage, is to be expected. Pulled her in, he took great care as he carefully noted of all my troubles. Rear lights faulty. Motor on rear wiper bad. Hood release cable snapped. All are working fine now. Thank you! Just one ongoing issue, had Jeep in for it at Huvaeres and another local garage. They both say it's not showing anything is wrong. . But my SERVICE 4WHEEL SYSTEM is lighting up in my panel over and over again. That's troublesome! More

A basic oil change service turned into a $500.00 expense. I took my vehicle in for a routine oil change and the service department stripped the plug and left it leaking without telling me. I informed them th I took my vehicle in for a routine oil change and the service department stripped the plug and left it leaking without telling me. I informed them that I would be making a 1200 mile road trip the next morning. When I reached my destination I noticed oil on the driveway so I took my vehicle to another dealership where they showed me the stripped plug and ruined oil pan which had to be replaced. I notified Dick Huvaere’s service dept. They were unwilling to help me with this. I have made several calls and left messages with the service mgrs voicemail up to Kim J, general mgrs voicemail and have been ignored to date. More

Back up camera Andrew Sayle was our service rep and he got us in and out within 2 hrs oil change and back up camera fixed.....awesome thank you Andrew Sayle was our service rep and he got us in and out within 2 hrs oil change and back up camera fixed.....awesome thank you More

Service Department I enjoyed getting my 2018 Pacifica serviced by Tammie Misko. She is courteous, efficient, and helpful. Tammie is out going, and easy to talk to. She m I enjoyed getting my 2018 Pacifica serviced by Tammie Misko. She is courteous, efficient, and helpful. Tammie is out going, and easy to talk to. She makes my experience getting my van serviced a pleasurable one. Larry S. More

Excellent Tammie Misco explained everything to me in detail and was very efficient and courteous. She made sure I understood what was going on with my car and k Tammie Misco explained everything to me in detail and was very efficient and courteous. She made sure I understood what was going on with my car and kept me updated. It was a very pleasant experience. More