Dick Huvaere's Richmond Chrysler Dodge Jeep Ram - Service Center

12 days to fix my car - had to take it back an hour later!!! I have gone to this location for years. However, quality of service has gone downhill in the last 6 months for sure! I called a couple months ago for I have gone to this location for years. However, quality of service has gone downhill in the last 6 months for sure! I called a couple months ago for service on an issue I was having with my car. I was told by one of the service guys that whether I brought my car in two days or 30 days, they would not even get a chance to look at it for several days (my car would sit on the lot). Therefore, I went elsewhere for that issue since Huvaere's was simply too busy for my business. A couple months later, I HAD to take it to a dealership regarding a warranty issue. This transmission issue turned into them having my car for 12 days! Since this was a "Powertrain" warranty issue and the car has over 36,000 miles on it, there was no loaner car allowed. Mike did call me a couple times to update me on parts they were waiting on or parts they received. However, we had to initiate the final call to find out my car was actually done and waiting for pick up! 1st time we called, we were put on hold for 20 minutes! No exaggeration!!! 2nd time we called, the phone just rang and rang and rang. Ironically about a minute after hanging up, they called us back (hmmm...perhaps caller ID?) to let us know the car was ready. We got the car home, re-installed my son's car sear and DVD system and then my husband noticed that the car was leaking transmission fluid all over the driveway!!! Seriously!? Needless to say, we had to take the car back. Not happy! More

Service repair of rattles and a recall. I took my Durango in due to a recall and loud rattles. They gave me aday to bring it in. They provided me with a loner and contacted me late afternoon I took my Durango in due to a recall and loud rattles. They gave me aday to bring it in. They provided me with a loner and contacted me late afternoon to say my Durango would be ready by 6:00. I am very satisfied with their professionalism and the service departments work. More

BEWARE OF OIL CHANGE I recently went to this place for an oil change. I paid for the services and was told my car was good to go. I drove about a mile and stopped for ga I recently went to this place for an oil change. I paid for the services and was told my car was good to go. I drove about a mile and stopped for gas where I discovered oil pouring out of my vehicle. I immediately went back to Huvaere’s where they were waiting for me. The stated they would clean my vehicle up and fix the problem, which was supposedly a bad filter or employee error. I then drove home, parked my Jeep in my driveway where oil was still dripping everywhere. I called them back and made an appointment to go back AGAIN and get the vehicle cleaned properly on a hoist. After my husband saw the solid trail of oil all over the parking lot from my vehicle when I got the oil changed, we got concerned we could have engine damage due to this incident and spoke with the General Manager reference this issue. We, eventually, came to a resolution for all parties concerned, however, this simply should NOT happen!!!! So beware…if you go to this place to get your oil changed, start your car and look underneath the engine before leaving the parking lot because they obviously don’t check the vehicle after they perform maintenance on them to ensure everything was done correctly. More

Oil Change, New Key Made Very good, please more discount coupons!!! Service provider friendly and courteous. Met all needs that were required in a timely manner. Would reco Very good, please more discount coupons!!! Service provider friendly and courteous. Met all needs that were required in a timely manner. Would recommend to others. More

Maintenance Mike was very friendly, helpful and courteous! Would go back again...made experience great! Thanks again! I will definitely come back for next main Mike was very friendly, helpful and courteous! Would go back again...made experience great! Thanks again! I will definitely come back for next maintenance check! More

Both times I have come to get my oil changed Eric has helped me and has been so nice! He is very honest and it is refreshing to have people you can trust at a dealership. helped me and has been so nice! He is very honest and it is refreshing to have people you can trust at a dealership. More

We only came to the service center for an oil change. We live 45 minutes from this dealership, but we choose to come all the way here because the service is excellent. We feel confident that if there are o live 45 minutes from this dealership, but we choose to come all the way here because the service is excellent. We feel confident that if there are other problems with our vehicle, we can trust the work that would be done. This is the only dealership that we will use to purchase or service our vehicles. More

I bought a brand new 2014 Durango had it 2 days and the engine light came on took it back waited 2 days before any one called and then they made it seem only a couple days it would be fixed they had to rep engine light came on took it back waited 2 days before any one called and then they made it seem only a couple days it would be fixed they had to replace the entire gas tank! Checked on progress the next day still waiting on part talk to manager in the sales dept. and he told me it might be a month before they got the part!! Called Chrysler because at this point I did not even want the car I wanted a new one and they said you can claim it under the lemon law we won't exchange it, knowing full well it would qualify for the lemon law yet. They said they would expedite the part. They ended up replacing the tank with one that was compatible one and got the car back in about a week and a half. I think only because I called everyday! Never offered anything to make for it they gave me a free rental and figured that was enough. Then a week later the engine light came on in my other car a Chrysler 200 they had it for 3days and said nothing's wrong software error but watch and see if it start acting up ? I am so disappointed with this dealer they seemed to lie,not know things . One person tells u a couple days and the other tells u a month ridiculous! I have been going there for yrs but now I don't think I'll be going back More

I brought the vehicle in because the multi switch that controls the hi/low beams, intermittent wipers, and turn signal was not working correctly.. The estimate page I signed showed about $100 for this pro controls the hi/low beams, intermittent wipers, and turn signal was not working correctly.. The estimate page I signed showed about $100 for this problem. After keeping my car for 2 days and multiple hours of diagnostics, service finally agreed that the switch was the problem. They then had to take another day to get the part. The part, installation, and diagnostics ended up costing over $350.00. If this was an undiagnosed electrical problem, fine. But when the problem is rather obvious, fix it before going off on an expensive, wild goose chase. More

Had an appointment for 9:30 a.m. Monday. Car wasn't even looked at until Tuesday p.m. Didn't start working on car until Wednesday a.m., done before noon, charged $220 for labor. Picked car up, went o even looked at until Tuesday p.m. Didn't start working on car until Wednesday a.m., done before noon, charged $220 for labor. Picked car up, went on errands. Air conditioning stopped working. While trying to figure out what happened, radiator light came on and noticed temperature gauge was at H. Pulled over, opened hood, and there was NO RADIATOR CAP! Called dealership and they denied doing anything to the radiator since they worked on the alternator, but NO ONE ELSE TOUCHED THE CAR! They finally came with a new cap and fluid but still said they didn't do it. Also came home with a smaller engine cover than I started with, but they insist that is the only one made for the car. After spending $500 in repairs and going through all of this, I would NEVER recommend their service department. They had other people's cars in and out while mine sat. Ridiculous! Why make an appointment and then take other cars before the ones that were scheduled? Very poor organization. The only way my car is ever going back here for repairs is if I have engine problems because of it overheating because they left the radiator cap off, and they have to fix it for free because I have it in writing from the service manager that it was their problem, not mine. Crappy, crappy service. More