Dick Huvaere's Richmond Chrysler Dodge Jeep Ram - Service Center

excellent We have been Ford "people" for 27 years were in need of two cars to lease, a good friend said try the Dodge "you will love em" WE DID. Brian No We have been Ford "people" for 27 years were in need of two cars to lease, a good friend said try the Dodge "you will love em" WE DID. Brian Noteboom was our new car rep. got us great deals on a Journey for my wife and Durango for myself. Needed service on the Durango this week Mike Cox waited on me the car was in and out in no time at all he was great the service fast (screw in rt rear tire) Love both cars, we drive em a lot..... will be back will leases are up oh by the way saved over $325.00 per month on lease cost vs Ford More

Great job!! I purchased two cars, leased, at this dealer. When my Journey had broken mirror from sideswipe, Teresa Raychok at the body shop took care of all the d I purchased two cars, leased, at this dealer. When my Journey had broken mirror from sideswipe, Teresa Raychok at the body shop took care of all the details. When I got my car back, they fixed mirror and cleaned the rest of the car like new. Buffed out any scratches, looks new. I would recommend this dealer for any auto needs, new or used. More

Saturday Service at its finest I would first like to thank Kyle Palermino for setting me up a Saturday apointment to address the two recalls on my Jeep Grand Cherokee Summit. When i I would first like to thank Kyle Palermino for setting me up a Saturday apointment to address the two recalls on my Jeep Grand Cherokee Summit. When i called the dealership I explained that I wanted to get these safety recalls addressed, but my wife drives the jeep and works M -F. Kyle offered a Saturday apointment, which worked out great. When i arrived with the jeep he noticed the oil change indicator was lit and offered to get that done during this visit. So, all three issues addressed in only a few hours and on a Saturday. Only thing that would have made this visit even better is if they washed the jeep after the service and oil change. Overall, still very happy with my experience and Mr.Palermino's customer service. Thanks, M.Polito More

Amazing! A truely great dealership! My wonderful visit started by contacting Dave Kerwin who had helped me get the car and asked his option. He gave me a phone A truely great dealership! My wonderful visit started by contacting Dave Kerwin who had helped me get the car and asked his option. He gave me a phone number and told me what to say! Then Eric Allen made the rest easy and he was so friendly! I'll surely come back again! More

never again Why make an apointment if you are going to sitin line for hours anyways. Some thing that they said would be an hour turned into an hour before they e Why make an apointment if you are going to sitin line for hours anyways. Some thing that they said would be an hour turned into an hour before they ever started on it. And this is my day off, which I dont get much time off. What's bad is I used to love, and tell everone how great this dealer was. We have baught our last 4 or 5 cars from there. So if it is first come first served then don't take appointments. More

Unable to fix problem I took my Jeep into the dealership to get an alignment and a key made. I asked what the total would be and they said 59.95 for the alignment and 49. I took my Jeep into the dealership to get an alignment and a key made. I asked what the total would be and they said 59.95 for the alignment and 49.95 for the key. They did not say anything about programming which was 120 some dollars! Didn't know that til I showed up to pick it up. Picked up my car and got half way home and realized that the alignment was much worse than it was when I came in. I took it in a second time and it still was not correct. I took it to a belle tire and it was made perfect. More

air bag light on. engine light on Made an appointment to take my car in on Wednesday, Thursday evening I was told they needed to order a part. Friday evening I was told the part had no Made an appointment to take my car in on Wednesday, Thursday evening I was told they needed to order a part. Friday evening I was told the part had not arrived, Monday late when I could get my car back. This is a big dealership, why do they not have loaners if your car is there for the weekend? Will not be taking my car there anymore. More

Disappointed First of all it took 3weeks for them to get my car scheduled after the claim was approved. Then what was supposed to be a 3-5 day fix turned into 2we First of all it took 3weeks for them to get my car scheduled after the claim was approved. Then what was supposed to be a 3-5 day fix turned into 2weeks. When I had an issue with the service dept. and insurance co. I tried to explain to the service person and she kept talking over me. Would not listen to what I had to say. More

Follow Up from Last/Final Repair - STILL NOT FIXED! Dick Huvaere's had my car for 12 days initially. I had written the review at that time after I got my Journey back and an hour later discovered it was Dick Huvaere's had my car for 12 days initially. I had written the review at that time after I got my Journey back and an hour later discovered it was leaking transmission fluid all over my driveway! Took it back immediately. They had it another 8 days.....20 days total. Fixed? NOPE!!! After confirming with the Service Manager that it was taken for a test drive and ran fine, I got no more than 2 miles from the dealership and started having the SAME issue as what I took it in for 20 days earlier!!! So annoying and frustrating!!! I will NEVER take another car to this dealership for repair or buy another one from them either!!! Just bought a new car from Ray Lathem in Grosse Pointe and had a WONDERFUL experience! They gave me the USAA discount that Dick Huvaere's said I couldn't get and even beat the best deal Huvaere could give me! They also gave me $1,500 more for my trade-in! RAY LATHEM is the ONLY "TrueCar" dealership in the area and can't be beat! Don't waste your time at Huvaere, call 313-886-1700 and save money and frustration. More

Repair of 2013 Chrysler Town & Country My last experience with getting this vehicle repaired lasted from 06/02/2014 until I picked the vehicle up on 08/01/2014. Yes, 61 days. Chrysler (FCA) My last experience with getting this vehicle repaired lasted from 06/02/2014 until I picked the vehicle up on 08/01/2014. Yes, 61 days. Chrysler (FCA) was slow in sending help from Auburn Hills to assist in solving this most elusive electrical problem. This vehicle was brought in for service on 5 separate occasions for the same problem for a total of 86 days in the service garage. This does not include the 5 days the vehicle was in my garage getting the battery charged so I could start the car and drive it to the dealership. FCA was slow to respond to provide help to the dealership and is dragging their feet in responding to my MI Lemon Law lawsuit. More