Dick Hannah's Hyundai of Portland

Wonderful experience, great people to work with on our purchase of our new Venue thanks purchase of our new Venue thanks More

Not happy. Very very poor customer service. Here is how my most recent visit went. Took my 2021 Elantra Nline in on 2/18 first thing in the morning for a servic Very very poor customer service. Here is how my most recent visit went. Took my 2021 Elantra Nline in on 2/18 first thing in the morning for a service. A customer was being helped before me. No big deal. The BIG deal is when one employee was standing at her desk sode eyeing me for over five minutes before she was told to come check on me. Looking around the shop I saw a promise to customers sign. It stated will be greated in 60 seconds. Ha, not the case. This is on their wall in several places through out the building. Next my son and I were by the vending machines. Its like a little hallway. Vending machines on one side and bathrooms on the other. Small walkway. He was telling me what he wanted when one of the sales men rudely walked by and he brushed up against me. No, Im sorry, excuse me or good morning. We simply did not exist to him. It was really rude and my seven year old pointed that out. You get, my seven year old has better manners than a grown man who is in sales. They call me tell me my car is done. This was a bigger service not just a simply oil change. The first service that needed to be done. Got my notes and got in my car. I was looking at the paperwork curious if they quoted me for tires. The tires on the passenger side each had a gouge in them. A chunk of tire that is sliced. I knew about it and figured they would recommend fixing it. Guess what, they stated my tires are in good shape. What? Kept looking all tires read at 35 for pressure. Drove down the road shut my car off got out and checked them with a guage. 41, 37, 35, and 39. Portland Hyundai you should be ashamed of this behavior. Not only be ashamed but should probably have a plan in place to fix your customer service. Each and every one of your employees are the face of your company and I will not be coming back. I was open and honest when I started coming there that customer service is very important to me. You agreed. You have lost my business and future business. But you probably have the mantality that I dont matter, because there is someone else behind me. More

Went to buy a car and Reno made it easy. It can be a painful and stressful experience but he did his best to reduce that into a pleasant experience. Drove away in my new Elantra a happy cust It can be a painful and stressful experience but he did his best to reduce that into a pleasant experience. Drove away in my new Elantra a happy customer. More

Wife and I visited the Dick Hannah's Hyundai to shop for a new car. We test drove a Kona with sales rep, David. David was polite, which is why our shopping experience gets two stars. However, we spent over a new car. We test drove a Kona with sales rep, David. David was polite, which is why our shopping experience gets two stars. However, we spent over an hour (nearly two) seated at a table after asking simple questions regarding the price of the car we had just test drove. We were unsure if we wanted to purchase out right, or finance the car -- which was entirely dependent on the interest rate offered. I would have guessed that perhaps David was a new employee, but based upon the experience, I would attribute our experience to the sales culture at Dick Hannah. Initially, we were presented with a form that was designed to calculate rates for financing. It was not clearly stated to us that the dealership intended to run our credit. Instead, we presented our credit scores - which are readily accessible online. After four or five visits with his manager, David eventually came back with simple financing options, and in the alternative, a cash purchase price that was several thousand dollars over MSRP. I noticed that at the other tables in the lobby, customers were treated similarly, with agents going back and forth between management and the customer - several times. Of course, our real prerogative was to determine what was the best deal Dick Hannah could offer to help our decision process. It was a belaboring process. Eventually, I gave in and made an offer that I *might* be willing to consider, just so that I could know what my options were with Dick Hannah. David asked if I would sign a "gentleman's agreement" reflecting the same terms that I mentioned on the financing form. Clearly, this was not a contractual discussion, but a soft psychological ploy to ever so slowly get us into a position to buy a car above the price we are willing to pay. I nearly laughed, and refused, and was quite clear about what I was willing to spend and was hoping for a similar level of clarity with their willingness to sell at a certain price. On our way out the door, David then attempted to show us another model - the Tuscon - I told David that we were willing to spend less than five minutes looking at the car, considering the amount of time we had already spent at the dealership while getting nothing accomplished. The Tuscon also featured a sticker price over MSRP, this time it was seven or eight thousand dollars over (a local "market adjustment"). It was clear that we were wasting our time, and left. I realize that there is an inventory shortage, and understand that supply and demand may put some potential car buyers into a position where they are willing to spend more than what was previously the norm. However, those same buyers will, in a short time, realize that they spent well over the value of the car they now own, and its value will depreciate at such a rate, that they will either distrust the brand of the manufacturer and, more importantly, the dealership. Obviously, Dick Hannah's short term goals are more important than the upkeep of their brand's value. Bottom line, don't shop here unless you want to waste both your time and your money. More

I worked with Amir, who was very helpful and clear about the process of purchasing the car. He laid out all the financing/lease options and the pros and cons of each. He was never pushy and was knowledgeabl the process of purchasing the car. He laid out all the financing/lease options and the pros and cons of each. He was never pushy and was knowledgeable about whatever questions I had. We needed a car that day, and the whole process only took a couple of hours. More

I went to several different dealerships around Portland while I was looking for a new car. I didn’t have great experiences at all until I got to Dick Hannah‘s Hyundai. Everyone was super friendly and I wor while I was looking for a new car. I didn’t have great experiences at all until I got to Dick Hannah‘s Hyundai. Everyone was super friendly and I worked with a sales person named Amir who was incredibly helpful. Amir answered tons of my questions, made the process super easy, and was honest the entire time about getting my payments sorted out. Within a few hours, I had a new car and was driving it home. Amir also reached back out a couple of days later and provided me with new car mats. I genuinely appreciate that a dealership like this exists, it made the process a lot less daunting. If you’re looking for a car, I’d definitely give this dealership a visit. More

I got a great deal on a car but it felt scummy and they didn't include all information to me. didn't include all information to me. More

$1000. Etching Vin fee, $800.00 wax job. Let me talk to my manager. Then my 730 credit score wasn't good enough a month later. Never will buy another car from these crooks my manager. Then my 730 credit score wasn't good enough a month later. Never will buy another car from these crooks More

Really bad Customer service selling over price and promiss a lot and never done that promiss a lot and never done that More

We just bought our 3rd Hyundai, a new Kona. Art and Will were just super. The whole process took about 90 minutes. High quality very ethical experience. Also a shout out the the General Sales Manager, Roy S were just super. The whole process took about 90 minutes. High quality very ethical experience. Also a shout out the the General Sales Manager, Roy Saydi who did everything to make this easy. Thank you all!! More