Dick Hannah's Hyundai of Portland

Great to work with! I felt comfortable with the whole process. Thank you for being kind! I felt comfortable with the whole process. Thank you for being kind! More

This is my third Hyundai purchase from Dick Hannah Hyundai. Every time they are hands down the most helpful. My last car was rear-ended and totaled sadly but they did everything in their power to get Hyundai. Every time they are hands down the most helpful. My last car was rear-ended and totaled sadly but they did everything in their power to get me the terms and payment amounts I needed on a new vehicle. They always go way above and beyond!! Amir and Travis are beyond amazing!! I highly recommend shopping here! More

This has actually been the best experience I have had buying a vehicle. Roy and Amir have been great and have taken the time to take care of me and answer my questions. Great job. DBall-Moore. buying a vehicle. Roy and Amir have been great and have taken the time to take care of me and answer my questions. Great job. DBall-Moore. More

Taylor was our salesman, he was great, had a great attitude, personable and got the job done for us. We came from out of town and he got us in and out asap. No haggling about the price, the price on t attitude, personable and got the job done for us. We came from out of town and he got us in and out asap. No haggling about the price, the price on the internet was the price we paid. Jacob was our finance guy, great guy, knows his stuff. We would definitely do business with the Hannah dealerships again. More

Horrible. Shady. Everything the old reputation a car salesmen earned. Promised one price, then couldn't do it blaming the sales manager. Good cop/bad cop. Shady. Everything the old reputation a car salesmen earned. Promised one price, then couldn't do it blaming the sales manager. Good cop/bad cop. Requested financing to get their kick back and rounds of reviews. Never disclosed the manuf rebate available to consumers. Sales manager (Ricky) insisted on bogus $1k-2k packages above MSRP as a deal breaker. Wasted everyone's time. Stay away. More

Wonderful experience, great people to work with on our purchase of our new Venue thanks purchase of our new Venue thanks More

Not happy. Very very poor customer service. Here is how my most recent visit went. Took my 2021 Elantra Nline in on 2/18 first thing in the morning for a servic Very very poor customer service. Here is how my most recent visit went. Took my 2021 Elantra Nline in on 2/18 first thing in the morning for a service. A customer was being helped before me. No big deal. The BIG deal is when one employee was standing at her desk sode eyeing me for over five minutes before she was told to come check on me. Looking around the shop I saw a promise to customers sign. It stated will be greated in 60 seconds. Ha, not the case. This is on their wall in several places through out the building. Next my son and I were by the vending machines. Its like a little hallway. Vending machines on one side and bathrooms on the other. Small walkway. He was telling me what he wanted when one of the sales men rudely walked by and he brushed up against me. No, Im sorry, excuse me or good morning. We simply did not exist to him. It was really rude and my seven year old pointed that out. You get, my seven year old has better manners than a grown man who is in sales. They call me tell me my car is done. This was a bigger service not just a simply oil change. The first service that needed to be done. Got my notes and got in my car. I was looking at the paperwork curious if they quoted me for tires. The tires on the passenger side each had a gouge in them. A chunk of tire that is sliced. I knew about it and figured they would recommend fixing it. Guess what, they stated my tires are in good shape. What? Kept looking all tires read at 35 for pressure. Drove down the road shut my car off got out and checked them with a guage. 41, 37, 35, and 39. Portland Hyundai you should be ashamed of this behavior. Not only be ashamed but should probably have a plan in place to fix your customer service. Each and every one of your employees are the face of your company and I will not be coming back. I was open and honest when I started coming there that customer service is very important to me. You agreed. You have lost my business and future business. But you probably have the mantality that I dont matter, because there is someone else behind me. More

Went to buy a car and Reno made it easy. It can be a painful and stressful experience but he did his best to reduce that into a pleasant experience. Drove away in my new Elantra a happy cust It can be a painful and stressful experience but he did his best to reduce that into a pleasant experience. Drove away in my new Elantra a happy customer. More

Wife and I visited the Dick Hannah's Hyundai to shop for a new car. We test drove a Kona with sales rep, David. David was polite, which is why our shopping experience gets two stars. However, we spent over a new car. We test drove a Kona with sales rep, David. David was polite, which is why our shopping experience gets two stars. However, we spent over an hour (nearly two) seated at a table after asking simple questions regarding the price of the car we had just test drove. We were unsure if we wanted to purchase out right, or finance the car -- which was entirely dependent on the interest rate offered. I would have guessed that perhaps David was a new employee, but based upon the experience, I would attribute our experience to the sales culture at Dick Hannah. Initially, we were presented with a form that was designed to calculate rates for financing. It was not clearly stated to us that the dealership intended to run our credit. Instead, we presented our credit scores - which are readily accessible online. After four or five visits with his manager, David eventually came back with simple financing options, and in the alternative, a cash purchase price that was several thousand dollars over MSRP. I noticed that at the other tables in the lobby, customers were treated similarly, with agents going back and forth between management and the customer - several times. Of course, our real prerogative was to determine what was the best deal Dick Hannah could offer to help our decision process. It was a belaboring process. Eventually, I gave in and made an offer that I *might* be willing to consider, just so that I could know what my options were with Dick Hannah. David asked if I would sign a "gentleman's agreement" reflecting the same terms that I mentioned on the financing form. Clearly, this was not a contractual discussion, but a soft psychological ploy to ever so slowly get us into a position to buy a car above the price we are willing to pay. I nearly laughed, and refused, and was quite clear about what I was willing to spend and was hoping for a similar level of clarity with their willingness to sell at a certain price. On our way out the door, David then attempted to show us another model - the Tuscon - I told David that we were willing to spend less than five minutes looking at the car, considering the amount of time we had already spent at the dealership while getting nothing accomplished. The Tuscon also featured a sticker price over MSRP, this time it was seven or eight thousand dollars over (a local "market adjustment"). It was clear that we were wasting our time, and left. I realize that there is an inventory shortage, and understand that supply and demand may put some potential car buyers into a position where they are willing to spend more than what was previously the norm. However, those same buyers will, in a short time, realize that they spent well over the value of the car they now own, and its value will depreciate at such a rate, that they will either distrust the brand of the manufacturer and, more importantly, the dealership. Obviously, Dick Hannah's short term goals are more important than the upkeep of their brand's value. Bottom line, don't shop here unless you want to waste both your time and your money. More