Dick Hannah Volkswagen

My car was accepted for service exactly on time. The service personnel were courtious friendly and helpful. The shop personnel treated my car with respect and returned the car to me clean and service ne service personnel were courtious friendly and helpful. The shop personnel treated my car with respect and returned the car to me clean and service need was professionally performed. This service was a warranty service. More

We brought our car in for some minor repairs. The service reps were very friendly and helpful. The courtesy van took us to the mall and brought us back. It was very nice to be able to have that ser service reps were very friendly and helpful. The courtesy van took us to the mall and brought us back. It was very nice to be able to have that service. I would recommend you guys to all my friends. More

Josh in the service department was very friendly and worked with me to have my car fixed in a timely manner. He also went out of his way to make sure I was getting the best service and price for my par worked with me to have my car fixed in a timely manner. He also went out of his way to make sure I was getting the best service and price for my particular situation. Josh was courteous and responded to my concerns in a timely manner. I will do business with Dick Hannah again if the need is there. More

Josh did everything possible to ensure that I was satisfied with my complimentary check-up. He was incredibly friendly and personable and made the whole experience very positive. I also interacted wi satisfied with my complimentary check-up. He was incredibly friendly and personable and made the whole experience very positive. I also interacted with the person who inspected my vehicle and he was also very helpful and genuine. More

My check engine light came on for the first time since purchasing my vehicle a year and a half ago. I called in and scheduled an appointment, and with prompt service from the customer service rep was able purchasing my vehicle a year and a half ago. I called in and scheduled an appointment, and with prompt service from the customer service rep was able to get in within 15 mins. i drove up my car and waited for only an hour before my car was finished in service and a resolution to the problem had been found. i am very pleased with the experience and would recommend Dick Hannah VW service department to anyone. More

I've been going to Hannah's for years. The service is great! NOt only do I take my car there for repairs, my husband and I have bought five cars. They have always been honest and fair with us. There i great! NOt only do I take my car there for repairs, my husband and I have bought five cars. They have always been honest and fair with us. There is never pressure to buy, and they stand by their cars. I have also used the body shop when my new Passat was damaged. They also did an excellent job! More

We purchased at Dick Hanan V.W.Vancouver Auto Mall a new 2005 V.W.Passat TDI in September 2005.All services have been performed by Dick Hanna Vancouver at the manufacture's recomended intravels.The service 2005 V.W.Passat TDI in September 2005.All services have been performed by Dick Hanna Vancouver at the manufacture's recomended intravels.The service people have always been courteous & services done within the time alloted by them.They just did the 50,000 mile Service 12-7-09. At this time the original tires had worn down to 3/32 and were replaced with new tires at no cost to us. This was part of the Dick Hanna policy with new V.W. purchased in September 2005.All in all service has been very courteous,prompt and the vechile has been trouble free. More

Josh always treats me as if he's pleased to see me - friendly and respectful. He listens when I talk and explains the work to be done. At my most recent visit, I was able to get work done on the deale friendly and respectful. He listens when I talk and explains the work to be done. At my most recent visit, I was able to get work done on the dealership computer and the service on my car was done quickly and properly. Also of note, the coffee is excellent. More

My 2003 Jetta needed service and I was debating if I wanted to take it to a Dealer or private shop. My prior experience with Dick Hannah Volkswagen was only to buy parts or look for a vehicle. In my op wanted to take it to a Dealer or private shop. My prior experience with Dick Hannah Volkswagen was only to buy parts or look for a vehicle. In my oppinion they were about average compared to other Dealers that I have been to. I had a new key programmed and requested that they see if the engine had the latest flash file. Also I wanted to know what the radio code was for this car because I purchased it used. Was informed that they would have to hook up another computer to check engine software but they would see what they could do for me. I requested that they give an estimate if it was going to cost extra. As I waited in the comfortable customer lounge, I had some cookies and coffee and watched a good football game on tv. The sales and service staff were very freindly. I asked the customer service advisor Phi Nyugen if my car was done yet and requested that the radio code was documented on my owners manual. She personally hunted down the information and came in to let me know what was happening with the car. I was very pleased to hear that there were no charges for the extra requests. My job is in customer service and I was inspired by the Service Dept at Dick Hannha Volkswagen. They get it. Phi is awesome! I will be back if and when I need further service. Thanks for your great work. Rick Ferguson Vancouver, Wa More

this dealer has been very good about answering all of my questions on the VW EOS I purchased. I really appreciate the shuttle service provided when you have your car worked on. All of the people I encou questions on the VW EOS I purchased. I really appreciate the shuttle service provided when you have your car worked on. All of the people I encounctered were great, answering all of my questions. More