Dick Hannah Volkswagen

I had a great experience with your dealership!! You wanted my business and made sure that I was happy! Thank you so very much! I only wish that my local dealer had half a clue as to how to make custome wanted my business and made sure that I was happy! Thank you so very much! I only wish that my local dealer had half a clue as to how to make customers happy. More

My husband and I had a wonderful experience working with Cort Bailiff. There was no high pressure sales tactics, just fast friendly service. He was with us every step of the way. My husband went back af Cort Bailiff. There was no high pressure sales tactics, just fast friendly service. He was with us every step of the way. My husband went back after the purchase to ask a few questions and once again Cort was on top of it, finding answers and offering solutions. We would definately go back and purchase again. Remember to ask for Court Bailiff!! More

Horrible experience that would prevent me from returning or recommending this dealership to anyone I wanted to remain friends with. A horribly disappointing experience that seemed more like an episode of th or recommending this dealership to anyone I wanted to remain friends with. A horribly disappointing experience that seemed more like an episode of the Twilight Zone than an actual car purchasing experience. I would avoid this dealership at all costs…. There are lots of higher rated more reputable dealers in the area to choose from. More

They have HORRIBLE service and RUDE sales staff. They damaged my car installing the clear cover protector-which they improperly installed THREE times-and never offered to compensate or fix the damages. A damaged my car installing the clear cover protector-which they improperly installed THREE times-and never offered to compensate or fix the damages. Also, when I was in the process of purchasing this vehicle, the sales manager talked down to me, yelled at me, and was more than just rude. I wish I would have walked out the door. The name describes the attitude of their staff. More

My Review: I worked with Keith Black.He was the most My Review: I worked with Keith Black.He was the most thoughtful and most helpfull considerate salesperson I have ever worked with. He tried the best My Review: I worked with Keith Black.He was the most thoughtful and most helpfull considerate salesperson I have ever worked with. He tried the best for me and I appreciate him so much. I will definitely recommend him to some of my friends who may be interested in a car. I am so glad I was referred to him as my salesperson. If ever I need to buy a car, I will definitely ask for hi again. He is an asset to Dick Hanna delearship.ick Hanna is fortunate to I knew we went with the right dealership and most im More

Our salesman, Cort, was extremely knowledgeable and very congenial. Alex shopped around and got us an excellent finance rate. This is our second time with the particular dealership and there will be a thi congenial. Alex shopped around and got us an excellent finance rate. This is our second time with the particular dealership and there will be a third. Ask for Cort, you can’t go wrong. More

Purchased my car 2011 Volkswagen Tiguan from Dick Hannah Volkswagen. Worst mistake I have EVER made. From the start, they did a HORRIBLE job putting the clear cover protector on my hood (Durashield). It sta Volkswagen. Worst mistake I have EVER made. From the start, they did a HORRIBLE job putting the clear cover protector on my hood (Durashield). It started peeling off almost immediately and wasn't cut straight. After the THIRD time, driving from Eugene to Vancouver, WA. to the dealership, they did a decent job. After I washed my car the next day, I noticed a thin razor scratch where the previous Durashield was put on the hood. They said they would compensate me for my time and troubles by tinting my windows and putting on a tow hitch. When I came up to have the 6,000 mile service done, they somehow completely forgot about the agreement they made to me and gave me the runaround. I asked to speak to their manager, explained my situation (for the 5th time), and said he would look into it. By then, the service department was closed and I could not pick of my vehicle until the following day. I regret EVER stepping foot into that dealership. I don't plan on even getting my vehicle serviced from them again. Buyer beware. Most of the good reviews that are given for this dealership are most likely fake as well. Have further questions about my experience? Feel free to email me PERSONALLY at me@jahonlouie.com More

Samantha was great! Very personable, honest and went to bat for us to try and get the best deal. Our best experience with Dick Hannah yet! bat for us to try and get the best deal. Our best experience with Dick Hannah yet! More

A year or two ago, the Dick Hannah service dept included people like Phi and Ryan. When they left, the department fell into shambles. From everything being explained fully and comfortably, including w people like Phi and Ryan. When they left, the department fell into shambles. From everything being explained fully and comfortably, including what services could wait, it has turned into a couple a nervous looking (and acting) service people that barely say a few sentences about what's going on, all the while expecting a Yes or No without advising you on anything. The price on services continue to go up. Cross over to the competing VW dealers in Oregon, and their service prices are less - at times, a lot less. The "world class inspection" seems is mostly a gimmick to make it seem like you're getting something special. You're not. Included in the vast array of items they busily inspect: "Measure right front tire tread depth," "Measure left front tire tread depth," "Measure left rear tire tread depth," "Measure right rear tire tread depth," and, of course, "Measure overall tire wear and condition." And that's not the only time they enumerate everything (and then repeat it) to attempt to show how much they're doing. For you. For free. My car even passed the "Check windshield and glass for cracks, chips, and pitting." Except, my windshield has two cracks in it; one is visible at at angle, the other is lower near the dash, and is perfectly visible - if you look. Second time in a row I've passed that test. So lets see: bad service from people that don't like to talk, high prices, and inspections that are to toot their own horn instead of actually inspect a car... After I use my little "bonus points" (you get rewards points for being "loyal" - or stupid, depending on your view), this will be my last time using this dealership. Which is somewhat of a shame, as I've been going there for about 4 year now. More

Never in my life have I been treated as kindly and warmly as I was when I worked with Ricky Ballantyne of Dick Hannah VW. He was more then welcoming when it came to my quesitons and concerns. I highly recomm as I was when I worked with Ricky Ballantyne of Dick Hannah VW. He was more then welcoming when it came to my quesitons and concerns. I highly recommend him to ANYONE looking for a new or used car! Whether or not it be a Volkswagen! I hope to do service with him again in the future when it comes time for a new purchase :) More