Dick Hannah Volkswagen

Samantha was great! Very personable, honest and went to bat for us to try and get the best deal. Our best experience with Dick Hannah yet! bat for us to try and get the best deal. Our best experience with Dick Hannah yet! More

A year or two ago, the Dick Hannah service dept included people like Phi and Ryan. When they left, the department fell into shambles. From everything being explained fully and comfortably, including w people like Phi and Ryan. When they left, the department fell into shambles. From everything being explained fully and comfortably, including what services could wait, it has turned into a couple a nervous looking (and acting) service people that barely say a few sentences about what's going on, all the while expecting a Yes or No without advising you on anything. The price on services continue to go up. Cross over to the competing VW dealers in Oregon, and their service prices are less - at times, a lot less. The "world class inspection" seems is mostly a gimmick to make it seem like you're getting something special. You're not. Included in the vast array of items they busily inspect: "Measure right front tire tread depth," "Measure left front tire tread depth," "Measure left rear tire tread depth," "Measure right rear tire tread depth," and, of course, "Measure overall tire wear and condition." And that's not the only time they enumerate everything (and then repeat it) to attempt to show how much they're doing. For you. For free. My car even passed the "Check windshield and glass for cracks, chips, and pitting." Except, my windshield has two cracks in it; one is visible at at angle, the other is lower near the dash, and is perfectly visible - if you look. Second time in a row I've passed that test. So lets see: bad service from people that don't like to talk, high prices, and inspections that are to toot their own horn instead of actually inspect a car... After I use my little "bonus points" (you get rewards points for being "loyal" - or stupid, depending on your view), this will be my last time using this dealership. Which is somewhat of a shame, as I've been going there for about 4 year now. More

Never in my life have I been treated as kindly and warmly as I was when I worked with Ricky Ballantyne of Dick Hannah VW. He was more then welcoming when it came to my quesitons and concerns. I highly recomm as I was when I worked with Ricky Ballantyne of Dick Hannah VW. He was more then welcoming when it came to my quesitons and concerns. I highly recommend him to ANYONE looking for a new or used car! Whether or not it be a Volkswagen! I hope to do service with him again in the future when it comes time for a new purchase :) More

After buying about 12 different cars from dealerships, I can say without any hesitation this was by far the worst dealership experience I have EVER had in my life. I can't emphasize enough how shady their b can say without any hesitation this was by far the worst dealership experience I have EVER had in my life. I can't emphasize enough how shady their business practices are, but I will try to explain here what my wife and I experiences. Everything went fairly okay, and as expected for a dealership, until negotiations started. They did the normal leave you for 20 minutes "while I talk to my manager" stuff over and over, but that's to be expected from most dealerships. We finally came to an agreement on a lease with VW of America on a new Passat that although was expensive, our situation warranted it to a degree. Here's where it got just flagrantly bad. First, during final paperwork it was made very clear, no, CRYSTAL clear, that we could ONLY make the purchase if we bought an extended warranty from their company. Now make no mistake, it is NEVER required by a lender, especially VW of America, that you have to buy the warranty to make the deal. Second, the dealership flat out LIED when they told my wife and I that VW of America does NOT sell extended warranties for their new vehicles. This sounded fishy, but considering they told me I had to buy their extended warranty from the company that they use. I contacted VW of America the next day and verified that VW does in fact sell extended warranties, you just have to go to a different dealership because Dick Hannah VW is not authorized to sell them. Third, after have the car for two days, they contacted us back and said unless we came up with another $4800 (yes, four thousand eight-hundred) then we could not keep the car. This was on a lease mind you. We told them we would not give them any more money from what we already gave them so they demanded the car back. My wife asked them if they could sell us something else, even a used car, and they said no. Fourth, we brought the car back, signed paperwork saying it was returned and left. No exaggeration, they treated my wife like absolute garbage. They ignored her and acted like she was tainted by some disease or something. We ended up going straight to Dick Hannah Kia to see if someone there would work with us since I assumed that another Hannah dealership could work with us since they have such a large inventory and wouldn't need to pull all of our paperwork again and we really wanted a newer vehicle. By the way, please see my Dick Hannah Kia review as they were absolutely INCREDIBLE in work with us right away with complete professionalism and genuine kindness. Fifth, when we went to Dick Hannah Kia, and I am not joking, VW tried for several days to completely refuse to turn our down payment over to Kia even though it's owned by the same company! Not joking, they REFUSED to turn our down payment over to Kia. Sixth, two days after we returned the Passat, Alex from VW called and said we damaged the car and needed to pay to repair it. Guess how much the repair was? Remember the down payment they refused to turn over to Kia? That's right, they wanted EXACTLY the same amount of money to repair the so-called damage from the Passat we turned in! We told them we'd be there right away to inspect. Upon arrival, Alex showed us the car and there was some obvious damage to the front of the car, but the funny part is when I looked at the odometer there was 12 miles added to the car since we turned it in. We asked them where they drove the car and Alex had the gall to say it was "only" driven to be detailed which is literally about 300 yards away. Of course, the paperwork that we signed when returning the vehicle showed no such damage to the car. More on that in a moment. Seventh, Kia needed some release paperwork from VW (both owned by Dick Hannah) but VW told Kia they couldn't have the paperwork. So my wife went back to VW and demanded the papers, of course VW tried saying it would take two days for it, but she didn't give up. They then started playing silly games with her, like telling her to go to the finance office to get the papers where the lights conveniently turned off on her way there (only one door to the room) and my wife refused to leave until miraculously the lights turned back on and someone was in there... When they have my wife the release papers, no joking, someone had tried crossing out dates and other important information to alter the paperwork. This dealership is SOOOOO unbelievably dishonest and shady. Stay away at all costs. Oddly enough, I've always had good experiences with Dick Hannah Honda and Dick Hannah Kia, and upon going to Dick Hannah Kia they were shocked by our treatment and treated us like the most values customers that ever walked through their doors. I also found out that any salesperson from any Dick Hannah lot can sell you a car, used or new, from another lot. Therefore, if you want a REALLY good sales experience, skip VW and just go down to Dick Hannah Kia and they will be happy to help you at any lot. More

I am always amazed by the service and the friendliness of this dealer and the wonderful people that works at Dick Hannah. They have changed my attittude towarad car dealer and they way I am used to be treate this dealer and the wonderful people that works at Dick Hannah. They have changed my attittude towarad car dealer and they way I am used to be treate at other dealer. I would definitly go backa dn buy another car for this establishent. More

Phi was great to work with and she is extremely knowlegable!! Very professional and friendly team! Got everything done in the timeframe quoted! I highly recommend them! knowlegable!! Very professional and friendly team! Got everything done in the timeframe quoted! I highly recommend them! More

My experience during my last visit was wonderful. I was taken care of immediately and with friendly service. I did not have to wait. I am very pleased with the results of my 120,000 mile service. Ted taken care of immediately and with friendly service. I did not have to wait. I am very pleased with the results of my 120,000 mile service. Ted J Takamura, Ph.D., CPA Eastern Oregon University MHCC campus Gresham, Oregon More

Went in to get a 2nd flip key made for my 2003 VR6 and I was late and Ryan was real cool about it. From the time i made the appt to the appt time everyone was great. it took less time than what was original was late and Ryan was real cool about it. From the time i made the appt to the appt time everyone was great. it took less time than what was originally told it would take. Ryan asked to wash and vacuum out my car for me. Which i thought was great. But was a little disappointed when neither of those were done, but hey it was the thought that counts. More

I recently took my 2007 Jetta back to Dick Hannah for the 50,000 mile service. These customer service people are awesome! Ryan was assigned to me but since he was busy, another service rep (I wish I could re 50,000 mile service. These customer service people are awesome! Ryan was assigned to me but since he was busy, another service rep (I wish I could remember her name - sorry!) stepped right in and offered to start my car's paperwork. They answer all my questions and never talk down to me as if I should know all about my car's inner workings. They gave me a copy of the sheet with all the various lights that I may see on my dashboard so I don't have to spend my time frantically thumbing through the owners manual to find out what's wrong. More

I purchased my 05 VW Golf TDI from Dick Hannah used, and I bring it back there for any service it needs. I brought it in last time because I had hit a chunk of tire on the highway and had knocked loose some I bring it back there for any service it needs. I brought it in last time because I had hit a chunk of tire on the highway and had knocked loose some plastic covers under the engine. They were dragging and generally making the car less pleasant to drive. When calling for an appointment, they were very understanding of different schedules/needs and offered shuttle service if the repairs would take too long. The repair ending up taking slightly longer than expected, but the technician informed me of the new time estimate and of how much it would cost before proceeding. The performed work was superb, there is no more dragging sound, and I hopefully won't need to take it back until its next scheduled service in 10,000 miles. But if it does need service before then, I won't hesitate to bring it back there. More