Dick Hannah Volkswagen

I recently took my 2007 Jetta back to Dick Hannah for the 50,000 mile service. These customer service people are awesome! Ryan was assigned to me but since he was busy, another service rep (I wish I could re 50,000 mile service. These customer service people are awesome! Ryan was assigned to me but since he was busy, another service rep (I wish I could remember her name - sorry!) stepped right in and offered to start my car's paperwork. They answer all my questions and never talk down to me as if I should know all about my car's inner workings. They gave me a copy of the sheet with all the various lights that I may see on my dashboard so I don't have to spend my time frantically thumbing through the owners manual to find out what's wrong. More

I purchased my 05 VW Golf TDI from Dick Hannah used, and I bring it back there for any service it needs. I brought it in last time because I had hit a chunk of tire on the highway and had knocked loose some I bring it back there for any service it needs. I brought it in last time because I had hit a chunk of tire on the highway and had knocked loose some plastic covers under the engine. They were dragging and generally making the car less pleasant to drive. When calling for an appointment, they were very understanding of different schedules/needs and offered shuttle service if the repairs would take too long. The repair ending up taking slightly longer than expected, but the technician informed me of the new time estimate and of how much it would cost before proceeding. The performed work was superb, there is no more dragging sound, and I hopefully won't need to take it back until its next scheduled service in 10,000 miles. But if it does need service before then, I won't hesitate to bring it back there. More

I have been to the dealership a number of times for service and very pleased every time. They listen to my concerns and check everything out to my complete satisfaction. This time, it was a noise tha service and very pleased every time. They listen to my concerns and check everything out to my complete satisfaction. This time, it was a noise that turned out to be tire wear and they replaced my tires FREE, as they told me they would do, which is a wonderful benefit. The car now drives beautifully and the noise is gone. I could not be happier! They even washed my car!! More

I am always satisfied with Dick Hannah. The service is great, and I never feel like I'm getting ripped off. I think the pricing is reasonable and fair. Its definitely less expensive than other dealerships great, and I never feel like I'm getting ripped off. I think the pricing is reasonable and fair. Its definitely less expensive than other dealerships I've gone to. When I have an issue they identify it and fix it. I only take my car here. More

Phi in the service department is consistently attentive to detail, personable, and makes the entire experience of having the car serviced less of an ordeal. Really, it isn't top on my list of fun things t to detail, personable, and makes the entire experience of having the car serviced less of an ordeal. Really, it isn't top on my list of fun things to do, but Phi's friendliness and the conventience of the customer waiting area make it very pleasant. An all around good experience. More

Gloria was nice on the phone. She got us in that day and I didn't expect to get in so fast. We had 2 headlights replaced and oil change for under 100 dollars so that seemed good. Headlights work and they wa I didn't expect to get in so fast. We had 2 headlights replaced and oil change for under 100 dollars so that seemed good. Headlights work and they washed the car. We got a phone call when they were done and a quick in and out. Gloria was nice. More

I love Dick Hannah Volkswagen!! The people there are so nice and they take such good care of my car. Josh and the service teams always explain what is needed and the time and money estimates are always ri nice and they take such good care of my car. Josh and the service teams always explain what is needed and the time and money estimates are always right. They also either provide a shuttle service or a rental car. I highly recommend this company to anyone. More

Phi did a great job of detailing the costs, ordering the parts and getting my car scheduled for same day service with no hiccups. Calls were returned within a few hours and I was given a couple of options f parts and getting my car scheduled for same day service with no hiccups. Calls were returned within a few hours and I was given a couple of options for my parts. I appreciate the efforts from Dick Hannah VW. More

The service department was responsive and informative. Felt that they were working to ensure that we got the best service possible -- and not adding unnecessary expenses. We do not have issues with the Felt that they were working to ensure that we got the best service possible -- and not adding unnecessary expenses. We do not have issues with the dealeship -- but ongoing issues with the Passat (206). That is not the fault of the service department, but is the source of our frustration and dissatisfaction. More

Scotty was great when I bought the car and when I brought it in for a problem, he was right there again...friendly and helpful. He even put my license plates on for me, asked how everything was going. Scot it in for a problem, he was right there again...friendly and helpful. He even put my license plates on for me, asked how everything was going. Scotty Rocks! A co-worker of mine went there and said she really liked him as well. More