Dick Hannah Volkswagen

Horrible Customer Experience Just bought Car - Car Issues This review is leaning mostly towards the service department of Dick Hannah Volkswagen. Pablo Ulibarri treated us horrible from the start of our car h This review is leaning mostly towards the service department of Dick Hannah Volkswagen. Pablo Ulibarri treated us horrible from the start of our car having problems. We just bought our car on June 22nd. It's a 2010 Chrysler Sebring, low miles, & clean inside. We recently filed bankruptcy and knew we'd be signed up for higher interest rates & payments. That was something we were prepared for. My husband made sure that their Rewards/Customer Loyalty program (that you automatically get enrolled into) covered everything on the new car we just bought. He asked repeatedly in the Sales department that no matter what they'll cover any issue. Unfortunately, they didn't explain that only somethings were covered. Just the other day our alternator blew. My husband went into Dick Hannah to speak to the service department. Pablo kept walking away and taking care of other issues, telling him to hold on and also said he would have to call to see if we had extended warranty. This was after they gave us a Jetta service car to borrow while ours wasn't working. He didn't want to help us at that time, and had better things to do. Later that day we find out the cars alternator is not covered, we'd have to pay for the tow truck, and also the rental car. My husband was told that the car was going to be completely covered if anything was to go wrong. Pablo was no help - my husband called the sales department and they were able to pay for half of it, knowing how frustrated we were to have to go through this. When we went back in to pick up our car, Pablo was the one who helped us again. He had us come up to his counter. And then proceeded to walk off and speak into his walkie talkie, ignoring us. He had a bad attitude with us. A little about Pablo - He has never serviced a car in his life. And couldn't give me an answer on how long alternators usually last on a Chrysler Sebring. But said VW's last about 12 years. This we know since we once had a VW our self. A 2010 Chrysler, and the alternator goes out after 4 years? You would think a popular dealership like Dick Hannah would make sure all their cars were reliable. Or at least cover the car within the 90 days. I don't care that it's a used car. It's still new! With low miles. Our car was also not even detailed when we picked it up. We just bought a new car, put money down on it, trusted that it was reliable, and paid our first car payment all to find out we needed to fork more money out to it. I would not take my car to the service department their again. We are not 100% pleased with our purchase. I wish we would have gone elsewhere. Good people work at Acura of Portland or Nissan of Portland - Go check them out before you go here. We couldn't even speak to someone higher up than Pablo. Maybe he was scared that he would get in trouble for his horrible customer service. Who knows. More

Fun getting your car serviced--who knew. I took my car in for a check engine light and it had failed its emission test. Pablo Ulibarri quickly deduced the problem, contacted me with the det I took my car in for a check engine light and it had failed its emission test. Pablo Ulibarri quickly deduced the problem, contacted me with the details and took car of it right away. He was polite and funny, and explained the problem completely. I was impressed and appreciated his professionalism. Job well done! I'll be back. More

10,000 mile service I am very satisfied with the friendly and good service. I was able to do other things while my car was in service and they called me when it was ready I am very satisfied with the friendly and good service. I was able to do other things while my car was in service and they called me when it was ready. Thank you Nathan and looking forward to my next service! More

Service Above and Beyond I had a situation that did not fit within the normal service parameters. Pablo helped me to talk to a manager and see to it that accommodations were m I had a situation that did not fit within the normal service parameters. Pablo helped me to talk to a manager and see to it that accommodations were made that provided honorable customer service. I now feel that I will always be taken care of and that my reasons for purchasing here were validated. More

Great Car Buying Experience! I bought a car back in November from Dick Hannah Volkswagen. This was my third car that I've bought from them. Even though I've had some good and not I bought a car back in November from Dick Hannah Volkswagen. This was my third car that I've bought from them. Even though I've had some good and not so good experiences with Dick Hannah, I thought I would give them another try. I was very divided. Steve was my salesman and he was amazing. Great customer service and he didn't make me feel pressured. In fact he tried to help me make an informed decision and give me all my options and the benefits of each choice. I ended up leasing a brand new Jetta. I was very impressed with everyone else too. From the finance team, to Rebecca Locke and Jason with Dick Hannah Insurance, the service people. Everyone was awesome. Safe to say they made up for all the bad experiences that I've had. Probably why I will continue to buy cars from Dick Hannah! I love my VW too! Thanks everyone for such a great car buying experience! More

I have never had such a good time spending my money. Robert made it a joyful occasion and the tires look great. Again thanks to you and the team Robert made it a joyful occasion and the tires look great. Again thanks to you and the team More

The service department addressed all of our concerns! We were not able to get our iphone connected but it seems to be an ATT problem. They were helpful in our transportation to and from the dealership whic were not able to get our iphone connected but it seems to be an ATT problem. They were helpful in our transportation to and from the dealership which was critical! Great follow up! More

This was my third annual scheduled service and everything went perfect. I appreciated the vacuuming and car wash they included with the service. I look forward to my next visit. went perfect. I appreciated the vacuuming and car wash they included with the service. I look forward to my next visit. More

Adam was helpful from start to finish. He got me checked in right away, explained what he would be doing and asked if I had any concerns. He was professional, friendly and answered all of my questions. He in right away, explained what he would be doing and asked if I had any concerns. He was professional, friendly and answered all of my questions. He let me know when my next service would need to be scheduled. And I left the lot with a freshly hand-washed car. The waiting area was clean and had hot coffee waiting for me. I love Dick Hannah Volkswagen. More