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Dick Hannah Volkswagen

Vancouver, WA

4.8
637 Reviews

3500 NE Auto Mall Dr

Vancouver, WA

98662

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Showing 637 reviews

August 09, 2014

Horrible Customer Experience Just bought Car - Car Issues This review is leaning mostly towards the service department of Dick Hannah Volkswagen. Pablo Ulibarri treated us horrible from the start of our car h More

by ashley.sivley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pablo Ulibarri
August 07, 2014

Fun getting your car serviced--who knew. I took my car in for a check engine light and it had failed its emission test. Pablo Ulibarri quickly deduced the problem, contacted me with the det More

by TTKACH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo Ulibarri
July 23, 2014

10,000 mile service I am very satisfied with the friendly and good service. I was able to do other things while my car was in service and they called me when it was ready More

by Mitsue S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Eversole
April 16, 2014

Service Above and Beyond I had a situation that did not fit within the normal service parameters. Pablo helped me to talk to a manager and see to it that accommodations were m More

by tinalusk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo
April 13, 2014

Great Car Buying Experience! I bought a car back in November from Dick Hannah Volkswagen. This was my third car that I've bought from them. Even though I've had some good and not More

by Proud44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
January 28, 2014

Worst dealership I've ever dealt with. Forced into signing a document how "speedy" they were and when the survey came out, we were urged to falsify information so the company would not get bad reviews More

by Notachanceinhell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 14, 2014 -

Dick Hannah Volkswagen responded

I am very sorry to hear of your experience and wish to apologize. This is not the manner in which we want to have our customers treated. It is our sincere wish to EARN your positive experience. We have tried to communicate with you through DealerRater, several times, so that we could learn your name and rectify any outstanding issues. We would also like to determine the individual(s) involved so that we can take the necessary corrective action. Once again, please accept my apology and at your convenience, please contact me directly so that I can make sure that there no unresolved issues. Respectfully. Phil Clunas General Sales Manager Dick Hannah Volkswagen 360-314-0427 philc@dickhannah.com

November 02, 2013

I have never had such a good time spending my money. Robert made it a joyful occasion and the tires look great. Again thanks to you and the team More

by mbmason2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Mason
October 16, 2013

The service department addressed all of our concerns! We were not able to get our iphone connected but it seems to be an ATT problem. They were helpful in our transportation to and from the dealership whic More

by GoHank2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 16, 2013

This was my third annual scheduled service and everything went perfect. I appreciated the vacuuming and car wash they included with the service. I look forward to my next visit. More

by thomasyost
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ash
October 01, 2013

Adam was helpful from start to finish. He got me checked in right away, explained what he would be doing and asked if I had any concerns. He was professional, friendly and answered all of my questions. He More

by jls101760
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam in Service
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