Dick Hannah Volkswagen

This was my third annual scheduled service and everything went perfect. I appreciated the vacuuming and car wash they included with the service. I look forward to my next visit. went perfect. I appreciated the vacuuming and car wash they included with the service. I look forward to my next visit. More

The service department addressed all of our concerns! We were not able to get our iphone connected but it seems to be an ATT problem. They were helpful in our transportation to and from the dealership whic were not able to get our iphone connected but it seems to be an ATT problem. They were helpful in our transportation to and from the dealership which was critical! Great follow up! More

Adam was helpful from start to finish. He got me checked in right away, explained what he would be doing and asked if I had any concerns. He was professional, friendly and answered all of my questions. He in right away, explained what he would be doing and asked if I had any concerns. He was professional, friendly and answered all of my questions. He let me know when my next service would need to be scheduled. And I left the lot with a freshly hand-washed car. The waiting area was clean and had hot coffee waiting for me. I love Dick Hannah Volkswagen. More

Vancouver location awesome service. Portland dealership not so great and could learn a lot about customer service from the Vancouver crew. I will return to this location again. not so great and could learn a lot about customer service from the Vancouver crew. I will return to this location again. More

I drive a long commute and rely on my car. Dick Hannah has always kept my car maintened in top condition and has convenient hours. Thanks! has always kept my car maintened in top condition and has convenient hours. Thanks! More

I was in to have a turn signal bulb replaced and just pulled in and in a short time they were done and it didn't cost a lot. pulled in and in a short time they were done and it didn't cost a lot. More

I had a problem with my front turn signal light. Thougt the bulb went bad. They found out it was a connection problem and fixed it right away. I was very pleased with the friendly People in the service de the bulb went bad. They found out it was a connection problem and fixed it right away. I was very pleased with the friendly People in the service department. Thank you very much. I will recomment you to my friends. Charlotte Krannich More

Barbie Torgeson did an amazing job following up on my interest in a VW Beetle convertible. The sales people I met when I visited the dealership were off when I had additional questions to ask so she ste interest in a VW Beetle convertible. The sales people I met when I visited the dealership were off when I had additional questions to ask so she stepped in and closed the deal on what might have ended up as a "no sale." She was very attentive to detail, listened closely to what I wanted (and didn't want) and made sure the dealership delivered on my interests. She was willing to talk with me via e-mail, which is my preference vs. face-to-face multiple visits, to respond to questions and negotiate the deal. A great experience! More

We came in not execting to get very far. We had been to another dealership in the area, only to be told they couldn't do anything for us. Mary was friendly, helpful and understanding. She went above and be another dealership in the area, only to be told they couldn't do anything for us. Mary was friendly, helpful and understanding. She went above and beyond to help us get into a great car. Thanks Mary! More

I had been looking at several different dealerships to purchase a used Touareg from and the customer service from the very instant I started online was positive. Mary had invited me to visit the dealersh purchase a used Touareg from and the customer service from the very instant I started online was positive. Mary had invited me to visit the dealership in Vancouver. When I arrived at the dealership I was immediately greeted at the door and Carl took be through the process very efficiently and effectively. I was impressed with the attention to details like: Timeliness, Vehicle Demonstration, Staff Introduction, Vehicle Purchase Price, Trade-In Price, Finance Staff. Every step of the way was simple and straightforward. Having worked in the auto industry for other dealers, I must say that Dick Hanna Volkswagen does it right. Customer focused is the right way to do business. Very satisfied with my purchase and have told anyone and everyone about my exceptional value and experience at your dealership. Thank you for making this purchase a breeze! Jeremy More