Dick Hannah Volkswagen

Straightforward and on time I bought a 2016 Golf Sportwagen from Greg, and would do it again. The process went exactly as it was explained to me ahead of time. We agreed to a I bought a 2016 Golf Sportwagen from Greg, and would do it again. The process went exactly as it was explained to me ahead of time. We agreed to a price before I arrived at the dealership, and a time the car would be ready. I arrived a little late (apologies, guys), and the car was ready to go. Right away, Greg took me over to it, and we went for a test drive. He answered all of my questions, explained that the car would be detailed and filled with gas while we did paperwork, and about how long that paperwork would take. There was no upselling at any point in the process. I was handed to Chris to handle paperwork, who did so efficiently and quickly, and also answered all of my questions. By the time the paperwork was done, my detailed car was ready to go. Greg handed it off to me, answered all of my remaining questions (and helped me setup my phone), and off I went. Bonus points to the team for storing my bike inside the sales office during the whole process. Greg did an excellent job by being so straightforward, and by keeping our agreement firm throughout the process. More

Awesome sauce Such a bug help. Thanks Javan for helping me get my first vehicle...very informative, great communication, and most of all affordable. I love my new Such a bug help. Thanks Javan for helping me get my first vehicle...very informative, great communication, and most of all affordable. I love my new car. Keep up the good work Javan. More

Excellent Experience Austin and Chris were both extremely friendly and professional during my time at the dealership. I never felt like I was just another transaction to t Austin and Chris were both extremely friendly and professional during my time at the dealership. I never felt like I was just another transaction to them; they answered any and every question I had and made sure I felt at ease during the entire process. Austin was extremely knowledgeable when it came to the vehicle I purchased and went above and beyond explaining features I may have otherwise never knew existed. The entire process Austin and Chris both made me feel like I was someone they had known for quite some time and not someone just trying to make a sale. I would recommend working with Austin and Chris to any of my friends in the market for purchasing a car. I never felt out of the loop during the process and Austin kept me updated every step of the way. Thanks for everything! More

Great service, great car This place really put me at ease. There was plenty to consider and Shane treated my process with patience and plenty of knowledge of the options avail This place really put me at ease. There was plenty to consider and Shane treated my process with patience and plenty of knowledge of the options available. I wound up in a vehicle that I am thoroughly pleased with. More

Great teamwork Although we did not drive on to the lot looking for the car we eventually purchased, Javon was there to greet us as soon as we stepped out of our car. Although we did not drive on to the lot looking for the car we eventually purchased, Javon was there to greet us as soon as we stepped out of our car. With a friendly smile and warm greeting we began the process that led us to buying a 2015 Nissan Altima. Javon was knowledgeable, patient, and informative as we spent a number of hours looking for just the right vehicle. He worked with us and our budget right down to our trade-in so that we got the car that was just right for us. Kori, the finance manager, topped off the entire day with a smile and "can do" attitude that pulled it all together. Whenever there was a bump in the proceedings, everyone at Dick Hannah was there to make the deal work. They pitched in to show true teamwork to achieve customer satisfaction. Javon went above and beyond - even taking time on his day off - to ensure all paperwork was signed, sealed, and delivered. His follow-through made us feel at ease and happy that we bought a car at Dick Hannah. More

Awesome Very happy with my new care, phenomenal salesman, oustandimg customer service, the entire experience was fast and easy, will definitely recommend and Very happy with my new care, phenomenal salesman, oustandimg customer service, the entire experience was fast and easy, will definitely recommend and will definitely be back!!!!! More

Quick, Easy and Professional Service Greg was able to handle our transaction fast, efficiently and professionally. The car we were interested in was waiting upon arrival and the transfer Greg was able to handle our transaction fast, efficiently and professionally. The car we were interested in was waiting upon arrival and the transfer process was smooth. Kori had everything ready to sign and I was in and out in minutes. I would purchase from this dealership and Greg again. More

Complicated transaction made easy A multi-step transaction was required to get me the VW I wanted in the price range I wanted to pay. Everyone hustled to get the deal done. Delivery wa A multi-step transaction was required to get me the VW I wanted in the price range I wanted to pay. Everyone hustled to get the deal done. Delivery was prompt and informative. More

A great place to buy or lease a vehicle! I appreciated the friendly atmosphere and courteous salesmen I encountered during my experience. When I arrived I asked a salesman (Austin) that greet I appreciated the friendly atmosphere and courteous salesmen I encountered during my experience. When I arrived I asked a salesman (Austin) that greeted me, to speak with Larry or Shane. Austin went to find them for me and came back and stated they were both busy with customers, but he didn't leave me just standing there. In fact he offered to show me some cars and that was very nice and considerate; we looked at some vehicles and he was very helpful in helping me to decide on a car. So when Shane came out to join us I already had a general idea of what I wanted. The remaining time I spent with Shane was very informative and comfortable. He answered many questions and he worked with me on what I wanted. After all paperwork was done and I was very happy with my vehicle, Larry came out and showed me a few things about my car and asked if I had any other questions, I stated that Shane did a great job in answering my questions. Thank you all for making me feel like a valued customer. I will tell others about you for sure. I'm a very happy customer. More

A joyful experience I just bought a 2016 golf limited sports wagon and am thrilled! Not only did i get a great price, but the Customer Service was Outstanding! Dimitri I just bought a 2016 golf limited sports wagon and am thrilled! Not only did i get a great price, but the Customer Service was Outstanding! Dimitri Makhanov was the consultant I worked with. He's a true professional and has Customer Service hard-wired into his DNA. I was there for 2+ hours while he and his team called around to get the color of the car I wanted. They ended up sending a truck out to two other dealers around the state to effect the trade. Now that's service! I'd been to 2 other dealers who knew the car color I wanted but made no attempt to find it for me ~ even as i was considering something less desirable. But not Dimitry ~ he was on it ~ wanting me to have what I wanted. He and the team that supported him were hardworking, positive, and diligent. I'm so very grateful! Chris, in financing, was another star. He came up with a creative financing strategy that gave me the best options, was direct and clear without hassling, and helped me navigate the complexity of getting credit approval since i'd had my scores frozen because of identity theft. This dealership runs like a well-oiled machine with Customer Service at its core. They're pleasant, FUN, and easy to deal with. I was amazed to have such a joyful experience and brought Dimitry and Chris some chocolate when I picked up my car ~ out of gratitude for their taking such good care of me :) And perhaps the best part was when I actually got my car and Dimitry, with incredible patience and skill (exquisitely pacing what i could handle), oriented me to the features of the car, demonstrated, then had me do all the things he showed me so i left with confidence. (He'd even suggested I bring a short cable at pick-up so he could synch my iPhone to the car.) And he did all this on his DAY OFF which I thought was amazing. His commitment was to accommodate MY schedule. Not only that, but he spent more time than normal with me, I'm certain, because being older, I'm a bit intimidated by all the new technology. He was a perfect match for my leaving the dealership feeling successful and excited about my new wheels. THANK YOU, Dimitry! With appreciation and gratitude to all I worked with and supported the sale. (I even asked to meet and shake the hands of the guys who were calling around to get me the color I wanted because I was so grateful.) I highly recommend Dick Hannah Volkswagen in Vancouver ~ and Dimitry ~ the man who can make it happen! More