Dick Hannah Volkswagen

Best experience EVER! Let me preface this by saying that several salesmen from other dealerships contacted me too. My experience with these other people were beyond upsett Let me preface this by saying that several salesmen from other dealerships contacted me too. My experience with these other people were beyond upsetting. Initially, Greg sent me an email introducing himself and not coming across as a pompous xxx. I did express my situation to Greg, and he took it upon himself to talk to Alex. Alex sent me an email and for whatever reason he just sounded so sincere. He asked me to give him a chance to help and for whatever reason I trusted him. A couple of hours later I was approved for a brand new Jetta. Greg went the extra mile and I will be forever grateful to him. My daughter and I drove up to Vancouver the very next day and I'm excited beyond belief. Thank you, Greg, from the bottom of my heart. You too Alex, you guys ROCK! More

Dick Hannah Volkswagen FTW Austin Pounders and Roy the sales manager were absolutely phenomenal at their jobs...Will defintely do buisness here again..Can't wait for 2018 Jetta Austin Pounders and Roy the sales manager were absolutely phenomenal at their jobs...Will defintely do buisness here again..Can't wait for 2018 Jetta too come out...will be trading in my 2016...Way too go guys...I have already referenced several people too come buy from u guys. Excellent work...Excellent time management as well...Thanks Again...Oh one more thing...GO DUCKS!!!! WOOOOOHOOOO More

Family friendly sales rep As a single mom it was hard to find time to go out and purchase a new vehicle on a whim. Nicholas was great at communicating with me to schedule an ap As a single mom it was hard to find time to go out and purchase a new vehicle on a whim. Nicholas was great at communicating with me to schedule an appointment knowing I have limited time to do so. He helped me find a car that fit my kids comfortably as well as provide all the necessary amenities I needed. Nicholas was patient and knew my time was as valuable as his own. Thank you for being so helpful. More

Helpful sales rep Nicholas Blystone made my car buying experience a breeze. He listened to my questions and concerns with every vehicle I was looking at and helped narr Nicholas Blystone made my car buying experience a breeze. He listened to my questions and concerns with every vehicle I was looking at and helped narrow down my decision without feeling the typical pressure. More

Straightforward and on time I bought a 2016 Golf Sportwagen from Greg, and would do it again. The process went exactly as it was explained to me ahead of time. We agreed to a I bought a 2016 Golf Sportwagen from Greg, and would do it again. The process went exactly as it was explained to me ahead of time. We agreed to a price before I arrived at the dealership, and a time the car would be ready. I arrived a little late (apologies, guys), and the car was ready to go. Right away, Greg took me over to it, and we went for a test drive. He answered all of my questions, explained that the car would be detailed and filled with gas while we did paperwork, and about how long that paperwork would take. There was no upselling at any point in the process. I was handed to Chris to handle paperwork, who did so efficiently and quickly, and also answered all of my questions. By the time the paperwork was done, my detailed car was ready to go. Greg handed it off to me, answered all of my remaining questions (and helped me setup my phone), and off I went. Bonus points to the team for storing my bike inside the sales office during the whole process. Greg did an excellent job by being so straightforward, and by keeping our agreement firm throughout the process. More

Awesome sauce Such a bug help. Thanks Javan for helping me get my first vehicle...very informative, great communication, and most of all affordable. I love my new Such a bug help. Thanks Javan for helping me get my first vehicle...very informative, great communication, and most of all affordable. I love my new car. Keep up the good work Javan. More

Excellent Experience Austin and Chris were both extremely friendly and professional during my time at the dealership. I never felt like I was just another transaction to t Austin and Chris were both extremely friendly and professional during my time at the dealership. I never felt like I was just another transaction to them; they answered any and every question I had and made sure I felt at ease during the entire process. Austin was extremely knowledgeable when it came to the vehicle I purchased and went above and beyond explaining features I may have otherwise never knew existed. The entire process Austin and Chris both made me feel like I was someone they had known for quite some time and not someone just trying to make a sale. I would recommend working with Austin and Chris to any of my friends in the market for purchasing a car. I never felt out of the loop during the process and Austin kept me updated every step of the way. Thanks for everything! More

Great service, great car This place really put me at ease. There was plenty to consider and Shane treated my process with patience and plenty of knowledge of the options avail This place really put me at ease. There was plenty to consider and Shane treated my process with patience and plenty of knowledge of the options available. I wound up in a vehicle that I am thoroughly pleased with. More

Great teamwork Although we did not drive on to the lot looking for the car we eventually purchased, Javon was there to greet us as soon as we stepped out of our car. Although we did not drive on to the lot looking for the car we eventually purchased, Javon was there to greet us as soon as we stepped out of our car. With a friendly smile and warm greeting we began the process that led us to buying a 2015 Nissan Altima. Javon was knowledgeable, patient, and informative as we spent a number of hours looking for just the right vehicle. He worked with us and our budget right down to our trade-in so that we got the car that was just right for us. Kori, the finance manager, topped off the entire day with a smile and "can do" attitude that pulled it all together. Whenever there was a bump in the proceedings, everyone at Dick Hannah was there to make the deal work. They pitched in to show true teamwork to achieve customer satisfaction. Javon went above and beyond - even taking time on his day off - to ensure all paperwork was signed, sealed, and delivered. His follow-through made us feel at ease and happy that we bought a car at Dick Hannah. More

Awesome Very happy with my new care, phenomenal salesman, oustandimg customer service, the entire experience was fast and easy, will definitely recommend and Very happy with my new care, phenomenal salesman, oustandimg customer service, the entire experience was fast and easy, will definitely recommend and will definitely be back!!!!! More