Dick Hannah VW of Portland

We came to Dick Hannah to see if they could meet or beat a deal we have working with Armstrong. And, YES.....Jeremy and staff did and made our deal a wonderful, easy experience! Thank You !!!!! a deal we have working with Armstrong. And, YES.....Jeremy and staff did and made our deal a wonderful, easy experience! Thank You !!!!! More

INCREDIBLY UNPROFESSIONAL. SHOP ELSEWHERE. COULD NOT BE WORSE. Came in recently to test drive a couple cars, and this dealership confirmed every stereotype you can possibly imagine about car dealers. W WORSE. Came in recently to test drive a couple cars, and this dealership confirmed every stereotype you can possibly imagine about car dealers. We were very clear that we were just in the research phase and still going to several other dealers. Nonetheless, they started asking for all kinds of personal information when all we wanted was a ballpark price on a lease. The line "what price would it take for me to put you in this car today" was even uttered. The usual tag-team action with the manager happened (who it must be said was much more professional than the sales guy). I also had a terrible experience at Herzog Meier a couple years ago, so if you are in the market for a VW in Portland, I guess Armstrong is the only option. More

I think from the very beginning from looking on OnLine and being contacted by Melanie, to meeting up with her on for the first time, to test driving to sitting down with her to talk about my options, Mela and being contacted by Melanie, to meeting up with her on for the first time, to test driving to sitting down with her to talk about my options, Melanie was friendly, professional and very personable. I think being able to talk to her on a personal level was key to me....I felt no pressure and she was more than willing to find the right car for me....I would recommend her and the dealership to my friends. More

I recently purchased a used car at Dick Hanna. Travis Dusenberry was very helpful and patient. I enjoyed our contact very much. I have already recommended you to several co-workers. I was very nervous ab Dusenberry was very helpful and patient. I enjoyed our contact very much. I have already recommended you to several co-workers. I was very nervous about getting a newer car and Travis made it very comfortable. I have already recommended you to several co-workers. More

Travis was an excellent! Everyone at the dealership tried very hard to exceed my expectations. The best car buying experience I've ever had. I love my new car! very hard to exceed my expectations. The best car buying experience I've ever had. I love my new car! More

Went in looking to trade in two vehicles for two new(er) vehicles--both under my not-so-great credit. Figured I would be looking at some lower-end used vehicles with ridiculous payments, but ended up in a l vehicles--both under my not-so-great credit. Figured I would be looking at some lower-end used vehicles with ridiculous payments, but ended up in a lease (2013 Passat) and with a second slightly used, fuel-efficient car. lease even ended up being $60 less per month than initially thought. I went in asking for the seemingly impossible and this dealership more than delivered. Our saleswoman Melanie made sure she knew exactly what we wanted, and communicated with us in an honest, up-front manner. She communicated with me via e-mail for a few days before, and was always prompt in responding to my many, many questions. Went in late afternoon on a Sunday and was in-and-out in just a few hours. Melanie stayed late (past closing) to make sure we were completely satisfied and on the roas. She even took the time to connect my cell phone to the hands-free as she showed me all the impressive features of the vehicle. Add in tires and car washes "for life," a friendly and honest finance department, and great follow-up service, and this was probably the best car-buying experience I've ever had! More

This dealership is the Best in Town for niceness!! Where This dealership is the Best in Town for niceness!! Where do these people come from??? I absolutely loved it, and they certainly restored my faith This dealership is the Best in Town for niceness!! Where do these people come from??? I absolutely loved it, and they certainly restored my faith in humanity!! Way to go. I had excellent service right from the beginning. I drove in with our old 1985 Volvo and the gentleman at the door treated me like I was Queen Elizabeth. Very courteous + kind + professional. Melanie was the most truthful salesrep I have ever run into. She seemed to express genuine care; by listening and sharing her own vulnerability—Which is why I trusted her all along the way. Melanie was very professional, knowledgable and confident. NiCE* Cookies and coffee and tea and the Oregonian all were available while I was waiting. Even the Oprah magazine!! Thank you for that comfort. I encouraged my daughter to go to Dick Hannah, too, for her new car. She wants a VW now!!! Hey, They live up to their logo::::::::::::::::Believe in Nice* More

I contacted Travis Dusenberry at Dick Hannah to negotiate a price for a hard to find vehicle in Colorado. Travis was very professional, answered all of my questions, and gave me an honest description of the a price for a hard to find vehicle in Colorado. Travis was very professional, answered all of my questions, and gave me an honest description of the vehicle I was interested in. We completed the purchase of the vehicle within an hour. Travis answered multiple follow up e-mails, and help arrange shipping to Colorado. I bought this vehicle with out ever seeing it. When it was delivered to Colorado, the vehicle was exactly like Travis described. The interior even had a fresh detail thanks to Travis. Great experience all around thanks to Travis! More

It was good service,but very scattered and worst of all they charged me tax. Thank god the finiance guy caught that!It took a week to get everything done. they charged me tax. Thank god the finiance guy caught that!It took a week to get everything done. More

I lived in Ashland (I am now in Alaska) and I used TrueCar to locate potential VW dealers. There were three dealers in the Portland area competing for my business but Jeremy Zaske said that Dick Hann TrueCar to locate potential VW dealers. There were three dealers in the Portland area competing for my business but Jeremy Zaske said that Dick Hannah would win my business and, true to his word, they did. I drove over 600 miles (roundtrip) to buy from Dick Hannah but it was well worth it. More