
Dick Hannah Toyota
Kelso, WA
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When having service done I always have received same day appointments. I really like not having to schedule a week or more out like other dealers. When I bought my car there I found out the tax rate in the appointments. I really like not having to schedule a week or more out like other dealers. When I bought my car there I found out the tax rate in the county is one of the lowest in the state. I drove 100 miles to buy so I enjoy saving money. More
When I showed up they were right there and explained what kind of service need to be done and how long it would take. They call and let me know that there was some other thing that need done and the cost as kind of service need to be done and how long it would take. They call and let me know that there was some other thing that need done and the cost associated with them and they could do it now or I could wait and make another appointment. I was very satified with the service I recieved. More
I have purchased 3 vehicles from this dealer and have always been very happy with them. ................... ....................... .......................... ...........................,,,,,,,,,,,,,,,, always been very happy with them. ................... ....................... .......................... ...........................,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, More
The service writers in the service department were very prompt to get my car taken and checked in and get me on my way in the courtesy shuttle, and the service technicians were very prompt with the repair. prompt to get my car taken and checked in and get me on my way in the courtesy shuttle, and the service technicians were very prompt with the repair. My car was brought back exceptionaly clean as though no one has even stepped foot in it. More
I enjoyed working with Ben on my service. He was very curteous and helped expedite by vehicle so I could get to an appointment. He also followed up with me the next day concerning a tire claim on my veh curteous and helped expedite by vehicle so I could get to an appointment. He also followed up with me the next day concerning a tire claim on my vehicle. I bought my Explorer as a used vehicle, but the service department has always treated me as a preferred customer. More
The service from Sarah was great she took care of my every need. Including when they had to keep my car (because of the recall) and give me a rental. Everything was handled professionally and courteou every need. Including when they had to keep my car (because of the recall) and give me a rental. Everything was handled professionally and courteously throughout the whole thing. She met us when we came in to the service center, took care of checking us in and called when she found out that our car had to stay there until the could redo the problems with the gas pedal. More
I brought my 08 Highlander in for its 45K service. I also asked them to address an annoying rattle in the dashboard. The serviceman quikly found the problem and ordered the part needed, in the meantime also asked them to address an annoying rattle in the dashboard. The serviceman quikly found the problem and ordered the part needed, in the meantime they put in some foam which works well, no more rattle! My car was serviced and returned to me in under the time promised! I feel so lucky to have such qualified mechanics so close to my home. I couldn't be happier! More
The service appointment and time required for the appointment were as promised. My only concern is the cost of scheduled service as it far exceeds what is available elsewhere. This scheduled service appointment were as promised. My only concern is the cost of scheduled service as it far exceeds what is available elsewhere. This scheduled service however was for the recall and it was handled very well. More
I brought my 07 Tundra in to this dealer due to the gas pedal recall. I was pleased with the prompt service I received and the friendly attitudes of the service department. The work was completed sooner pedal recall. I was pleased with the prompt service I received and the friendly attitudes of the service department. The work was completed sooner than their estimated time so I was able to get my truck back. They even offered me a credit towards my next service visit for the inconvenience of the recall. I wouldn't hesitate to come back again. The recall work was free of charge so I can't comment on price. More
I have a 2007 Avalon. I bought it new here and they are the only ones who ever serviced it. I have always been happy with this dealership. If I have had a problem they always took care of it to my sati the only ones who ever serviced it. I have always been happy with this dealership. If I have had a problem they always took care of it to my satisfaction. Yes I would recommend this dealership to anyone. D M Woodworth one happy Avalon owner More