Dick Hannah Subaru

Great experience! Peter and Abdul were both caring and sensitive to my situation with an upcoming divorce. After negotiation of my trade and going over options, I made Peter and Abdul were both caring and sensitive to my situation with an upcoming divorce. After negotiation of my trade and going over options, I made the right choice. More

Superb service Philip and the crew at Dick Hannah Subaru made ordering my new Forester a breeze!! A co-worker recommended Dick Hannah. I couldn't find what I wanted Philip and the crew at Dick Hannah Subaru made ordering my new Forester a breeze!! A co-worker recommended Dick Hannah. I couldn't find what I wanted so I went to Subaru.com and built my own. I sent my build to 2 other dealerships after researching prices at my local Subaru dealer. Dick Hannah's Internet Sales crew came back with a killer deal that no one came close to. When I drove to Vancouver to finalize the deal, Philip greeted me and made the whole new car factory ordering process a breeze. Philip kept me updated as I waited 6 weeks for my new car to arrive. And also kept it "off limits" as other sales staff had customers wanting to buy it before I could pick it up. When I finally got to pick it up, Philip clearly explained all the features I needed to know. I would recommend Philip and Dick Hannah to anyone looking for a new Subaru. More

I was treated well. I knew what I wanted, and Royal Tran was able to provide just the car that fit my needs. I did not feel pressured to add anything extra or that I did I knew what I wanted, and Royal Tran was able to provide just the car that fit my needs. I did not feel pressured to add anything extra or that I did not want. This was the first time I have leased a car rather than purchasing one, and everyone I dealt with helped to make it an easy and surprisingly enjoyable experience. More

Great experience We had a great car buying experience with Patricio, from Dick Hannah Subaru in Vancouver. He answered a ton of questions and didn’t put “making the s We had a great car buying experience with Patricio, from Dick Hannah Subaru in Vancouver. He answered a ton of questions and didn’t put “making the sale” more important than treating us like customers. I would happily buy another vehicle from him again! More

Car buying review Excellent customers service, very nice and very patient to help us find the right vehicle that fit our needs. Sale men have very warm welcome and not Excellent customers service, very nice and very patient to help us find the right vehicle that fit our needs. Sale men have very warm welcome and not being pushy to have a sale. More

Worst continued service I purchased two subarus from dickhannah 8 months ago and had the best service. It seems though since they have took my money I dont matter as a custom I purchased two subarus from dickhannah 8 months ago and had the best service. It seems though since they have took my money I dont matter as a customer there. For starters one of my wheels cracked, I took my car in for a 12,000 mile service and it went unnoticed. Weird how that works when my tire pressure was significantly lower then the other ones. And that wasn't even noted on the check. How does something like this get missed when I just had a service. I had to get new wheels not even a week later. Then to be told that wheels are not covered under warranty. So I will never return to dickhannah for any service. Then I refinanced my car and brought paperwork in to get a refund on my gap insurance where I sat and waited for 45 minutes because no one was in the office yet although the dealership was already open. I have yet to receive my refund and called to find out where it was, I was told that someone would call me back and they never did. I called to be told corporate handles that and at the dealership they dont even have a record on hand showing i was even there because all documents get sent to corporate. So now I dont even know if corporate got them. When I brought paperwork in I was told it would be 4 weeks to process, when I called now I'm told it can take up to 6 weeks. I asked to talk to a manager and was transferred to the receptionist who at first told me she was a manager. I love my subaru but I will never buy one again if it means having to buy from dickhannah. More

Best of the best dealerships and car personnel! Hey there! Patricio Soler, you were by far the best salesperson ever encountered by us! And Steve has purchased a new car (or two or three) every two Hey there! Patricio Soler, you were by far the best salesperson ever encountered by us! And Steve has purchased a new car (or two or three) every two years like clockwork since he was 16 years old. He is 70 now, so you get some idea how many sales people he has worked with since 1964...Thank you for the fabulous opportunity we had to work with you! The financial person, Abdul Quddus, was just as awesome, and taught me much more than how to buy cars, from financial services of life and money, to how to work my new phone. My son and two of his friends worked a couple of hours or more the night before, and could not complete what Abdul completed in a matter of minutes. He also showed me things I could do with it, that I had no clue it could even do! Who does this anymore? Way above and beyond anyone we have encountered. Thank you from the bottom of our hearts to Dick Hannah and their amazing workforce. We will definitely be back in a couple of years. Steven and Cheris Moon More

Ideal Salesman I appreciate his candor and attention to our needs. Getting a new car is always difficult but Mike made it easier. I would return and recommend anyone I appreciate his candor and attention to our needs. Getting a new car is always difficult but Mike made it easier. I would return and recommend anyone. More