Dick Hannah Ram Truck Center
Vancouver, WA
Filter Reviews by Keyword
By Type
986 Reviews of Dick Hannah Ram Truck Center
I bought my truck from Dave and will definitely go through him again for a new 3/4 ton Ram, Im confident he'll find exactly what im looking for through him again for a new 3/4 ton Ram, Im confident he'll find exactly what im looking for More
Roxanne Parisien was an absolute pleasure to work with. Roxanne Parisien was an absolute pleasure to work with. bought my first car through her ! give this woman a raise because she is an amazing saleswoma Roxanne Parisien was an absolute pleasure to work with. bought my first car through her ! give this woman a raise because she is an amazing saleswoman!! More
Communication and willingess to work with the customer was lackluster. I purchased here because they had the truck that I wanted. I bought late at night and when I looked at the tires 2 days later I notic was lackluster. I purchased here because they had the truck that I wanted. I bought late at night and when I looked at the tires 2 days later I noticed that one of the wheels was cracked. At this point I had only driven the truck home from the dealership with no off-roading or impacts. 10 days later I was still trying to work through this safety issue with Dick Hannah and, out of frustration, finally gave up and bought a new wheel since I didn't want to tire to blowout while driving it. If you want customer service go with someone else, but they have good selection of trucks - although a little higher priced then other dealerships Update 10/28: After writing this review they did contact me to fix the wheel, but would only partially pay for the repair IF I removed this review. Update 11/1 I have come to find out, after washing the truck, I realized that they used some colored polish to conceal the numerous scratches on the paint. Very disappointed in the premium price I paid for a very scratched up vehicle. It's bad enough that I am going to be taking it to a body shop to get the paint fixed. BUT, they did a great job of concealing these scratches and I would love to know what product they used. Bottom line, I won't purchase from them again due to what I perceive as dishonest practices and a lack of customer service. I do not believe they were honest in their presentation of the "certified" vehicle not ethical in their attempt at a lowball repair offer to delete this review. Update 11/6 I had this wheel replaced at my cost only to find out the damage they blamed on me was actually a plastic patch on the wheel with a good inch wide chunk out of the metal. Dishonesty at its core... More
I’ve been to plenty of car dealerships and all of them have been stressful, time consuming and at times awkward. Not with this place! They were personable and treated us like human beings. They made the p have been stressful, time consuming and at times awkward. Not with this place! They were personable and treated us like human beings. They made the process a lot easier! Thanks for getting me and my family into a beautiful new truck! More
These guys are 100% professionals. Chucky, Sammy and Rob were great to work with. This is the best dealership I had ever done biz with. Thanks guys! were great to work with. This is the best dealership I had ever done biz with. Thanks guys! More
Bought a used Subaru with David and Bryan at the ram center and had great service, they were respectful and straightforward, which I greatly appreciated! center and had great service, they were respectful and straightforward, which I greatly appreciated! More
Roxanne is the best! She is honest, reliable, and takes pride in giving the best customer service! Roxanne is the only person we will buy our vehicles from! pride in giving the best customer service! Roxanne is the only person we will buy our vehicles from! More
Chucky is the man , very polite and well spoken individual that makes you feel comfortable as soon as you step inside. We got 3 cars from him in one month , and I wouldn’t wanna get a car without h individual that makes you feel comfortable as soon as you step inside. We got 3 cars from him in one month , and I wouldn’t wanna get a car without him . The management team was amazing as well , very honest , and helped me out tremendously. Great team . Thanks again Dick Hannah More
This was the best truck buying experience that I could have asked for after probably having one of the worst buying experiences hours earlier that day. I wasted several hours at another lot and when I inq have asked for after probably having one of the worst buying experiences hours earlier that day. I wasted several hours at another lot and when I inquired about buying a car online the ram store immediately contacted me to set up a showing, unfortunately the two truck I had gone in for had sold hours earlier, but when I arrived I was greeted by Roxanne and we went and looked at something that was comparable and exactly in my price range.It took some work but Roxanne and the staff at the ram store helped get me into the truck that was right for me and I absolutely LOVE it. It was a pleasure dealing with everyone there and I would most definitely recommend going to them for your next truck purchase. 10/10 would do again. More
Shopped online exhaustively. Other local dealers were not pleasant to work with. Visited Dick Hannah and found what we wanted, for the price we wanted. The entire experience was amazing. Chucky was very atte pleasant to work with. Visited Dick Hannah and found what we wanted, for the price we wanted. The entire experience was amazing. Chucky was very attentive and thorough in providing us solid service. He answered all of our questions and actually made the buying process enjoyable. It is obvious that he loves his work! Having purchased many vehicles together, my wife and I both agree that this was the best car-buying experience that we've ever had. More