Dick Hannah Honda

I bought my car and pretty much exactly right after (just days) the 3-month warranty expires I am having major issues with the vehicle and the check engine light comes on. And this is the second issue i am h days) the 3-month warranty expires I am having major issues with the vehicle and the check engine light comes on. And this is the second issue i am having in 3 months, already having to bring it in for something else earlier. As frustrating as that is, having already spent a lot of money with them in good faith with them claiming they check everything before selling, and now having having to pour even more money into fixing the car, the customer service was even worse. I call to make an appointment because all the alarms in the car are going off and the lady I spoke to, Hollie from the service center, was pretty rude on the phone. She schedules a time and confirms an appointment with me to bring in the car the next and asks me if I would like a confirmation text, I said yes please. I never received a text. Additionally, I asked if someone from the service center could give me a call back that day so we can discuss if I should even bring the car into them (already having a bad feeling) and she said I would receive a call that same day. No one gave me a call back. I tried calling twice the next day to confirm the appointment because I never got the text confirmation and could not get through. So I bring in my car at the time of the appointment she told me on the phone and the lady I spoke to, Cierra, was also rude. It was very weird. She said I did not have an appointment and would have to come back, I told her yes I did. Then she asked me who I spoke to, and luckily I remembered and I think that surprised her. She then said "Okay well we can just pull the phone call then" and I think she was expecting me to be lying and back off, but I told her please do. It was all just very snotty and I swear I was being kind throughout so I was just confused why they were acting like that. She then tells me they will charge $195 to just look at the car and I am done. I regret buying this car from them, clearly a lemon, and will take it to literally any other service center now as I don't trust them not to screw me over further. Be warned! More

Great customer service! Clean, organized, staff were extremely pleasant and helpful! What we thought would be a frustrating process ended up being very streamlined and easy. Clean, organized, staff were extremely pleasant and helpful! What we thought would be a frustrating process ended up being very streamlined and easy. More

First time new car buyer. Donald and Q were so easy to work with. They explained every part of the process, offered a good deal from the get-go, and made a stressful process i Donald and Q were so easy to work with. They explained every part of the process, offered a good deal from the get-go, and made a stressful process incredibly simple and quick. Honestly, I couldn’t be happier with how things went. Thanks, guys! More

David is wonderful and made everything very easy and chill. Great guy, great dealership, work with David if you can chill. Great guy, great dealership, work with David if you can More

Great experience, we purchased a family vehicle that we intend to keep for a long time! I don’t live near the dealer but was able to work majority of sale remote and finish in dealer without a hassle. No p intend to keep for a long time! I don’t live near the dealer but was able to work majority of sale remote and finish in dealer without a hassle. No pressure from sales team during process, they went through add-ons clearly without the doom and gloom sales pitch if I opted out. I researched my vehicle of choice around at MANY dealers in the area to find Dick Hannah is priced competitively WITH a no cost limited lifetime warranty for all new vehicles. More

Brynlee my pleasure doing business with you. you’re very nice and kind and sweet.God bless you! you’re very nice and kind and sweet.God bless you! More

Dominic was responsive and knowledgeable with my inquiries. The buying process was not high pressure making it one of the best experiences that I've had. inquiries. The buying process was not high pressure making it one of the best experiences that I've had. More

Antonio was amazing! He was very professional, personable, and very helpful. I definitely recommend his services if you’re looking to purchase a vehicle, Antonio’s your g He was very professional, personable, and very helpful. I definitely recommend his services if you’re looking to purchase a vehicle, Antonio’s your guy! More

Dominic at Dick Hannah Honda is the best! My whole process was painless. I spent maybe 1 hour in dealership. I have a busy schedule and a special needs kiddo so when I first started my proces My whole process was painless. I spent maybe 1 hour in dealership. I have a busy schedule and a special needs kiddo so when I first started my process I was dreading the time I would have to spend on the dealership. Dominic did not disappoint. I told him what was doable and him and Nic made it happen. Dominic even followed me home for my husband to sign!!!!! Talk about Top Notch service. Thank you Dom for my amazing experience. God Bless you guys More

Easy process, Jaren helped in finding the perfect car for me and the finance group did a good job wrapping up the paperwork! me and the finance group did a good job wrapping up the paperwork! More