Dick Genthe Chevrolet - Service Center

I called on Monday, April 11, 2011 and spoke with Gary in the Service dept. I told him that my check engine light was on and asked if I needed to make an appointment since I couldn't get there until after wo the Service dept. I told him that my check engine light was on and asked if I needed to make an appointment since I couldn't get there until after work (about 5:00). He told me that I could just stop in and they would look at it, I also mentioned at that time that I would need a rental if I had to leave it, but he said to just stop in and they'd look at it before deciding if I needed a rental. When I arrived after work I spoke with Mike Leidner and he told me that they were very busy and I'd have to leave my car, so I said I'd need a rental. He then said that I'd have to pay because my warranty wouldn't cover the cost if it only took a couple of hours or less once my car was worked on. I got the impression it wouldn't take long to figure out and correct the problem so I didn't want to pay for a rental so I had to have them shuttle me home and then I had to make my own arrangements for a ride to and from work the next day. I didn't hear from Mike on Tuesday, April 12, so I called him around 1:30 to find out the status of my car, but he said it hadn't been looked at yet and he'd know more by 3:00. He finally called me back around 4:30 and said they wouldn't even be able to look at my car until Wednesday and again said he'd call. I didn't hear from him again so I called him at 3:15 on Wednesday and left him a message to call me and also said that I was coming to pick up my car by 4:30 whether it was done or not. By this time I was fed up! When I arrived I went straight to Mike and told him I was picking up my car, at first he said I'd have to go to the cashier but I told him that I didn't even know if it was done and that I had left him a message. He asked my name, but when I told him he just kinda laughed and said "hmmm, I don't remember that name", as did Gary who was standing next to him. I felt like they were having a laugh at my expense and I didn't get the joke. He finally found me in the system and said that my car had still not been looked at! It was only a check engine light! He asked me a couple of times if it had been running ok, which it had been, but I wanted it checked so as not to void my warranty, besides the fact that the light normally indicates that there is some kind of problem. He was very nice, but it felt like he was treating me like I was an idiot. So I said I wanted to pick it up because I had no other transportation available to get to and from work. He then asked if I wanted a rental, but I said that I would not pay for one, then he said I wouldn't have to because it would be covered under my warranty. I reminded him that he gave me a different story on Monday, but he said that since they had my car for a few days it would be covered now. I had no choice since I still had to get to work on Thursday. He took me over to the Enterprise window, after trying to be funny and telling me that I had to go down the road a couple of blocks to get there. NOT FUNNY at this point! He also said he'd be off the rest of the week and that Gary would be calling me when my car was done. Yeah, right. I can't believe that no one had 5 minutes over the course of 3 days to put my car on a scope just to see if any actual work had to be done! I think I was treated very poorly and am very upset at the whole situation. The only reason I went to this dealership was that it was the only Saturn authorized dealership in the area, which I had to go to according to my Saturn warranty. Today is Thursday and I am going back for my car. Enough is enough! Not only did I have to come up with my own alternate transportation, but I had to have someone else rearrange their schedule to help me. I can assure you that I will NEVER come back to Dick Genthe Chevrolet again, I found another Saturn authorized dealership in Ohio instead. I also can't believe that they are still in business if this is how they normally treat customers! More

Saturn recently went belly-up and notified us that if service was needed on our leased vehicle, we were to take it to an “authorized Saturn Service Center” the closest of which was a GM dealership called service was needed on our leased vehicle, we were to take it to an “authorized Saturn Service Center” the closest of which was a GM dealership called Dick Genthe. Since this new dealership was closer than the Saturn one was, we were happy with choosing them. Saturn also provided us with 4 free oil changes, which for our vehicle was for the remainder of the lease. Pretty nice eh? Once we transitioned to Genthe, I took the vehicle in for the first oil change and was told that they had not heard of the promotion from Saturn. Luckily, I had brought the e-mail along and after some lip chewing and brow furrowing they agreed to do it. I sat in the waiting room for 2 hours waiting for them to change the oil. Not a good start. I also want to mention that the Hertz rental car place that is located there is a complete joke. They rarely have cars available and the ones they do have look like wind-up toy cars. My wife had arranged for a larger vehicle for work (she totes 3 children around at times) and was told that “all of the big cars are being used; it’s spring break you know…”. Then, a few weeks later, we noticed a terrible grinding noise coming from our power steering area. We took it in and were told that the repairs could be extensive. We at first were given an impala to drive, and then a LaCrosse. The reason for this was we were told to come back and grab the vehicle but then were told that it wasn’t ready. Anywho, that leads us back to the newest form of lunacy. My wife called Genthe and inquired about getting in for repairs due to a flat tire. They informed her that they could fit her in, but the cost for a new tire would be over $330 with labor. They never mentioned that they would look into fixing the tire. Angela called Belle tire and they said “bring it in, we’ll look at it”. Ang took it there and they claimed a rim leak was likely causing the issue and that it would cost about 250 for a new tire if she wanted one. They felt it was in good enough shape to drive and last awhile. This took about 30 minutes and cost us nothing. We decided to hold off on going to Genthe; we were assured that the tire was ok and would probably need very minor repairs. Everything was hunky-dorey until Monday morning when my wife was about to go to work. The same tire was flat, so she contacted Onstar again and they replaced the flat, again. I was then marshaled to leave work early and go to Dick Genthe in the hopes of avoiding another day off of work. I arrived at the dealership at 6pm. I was assisted by Dave Lozon, a service rep. The service area was slow and I had hopes of a quick resolution. Fat chance. Dave asked about the problem and I informed him that it was a flat tire in need of investigation. Dave got into the cabin of the car and was initially unable to read the mileage due to the tire sensor error message. He claimed he was new and wasn’t used to the cars. I explained that I felt that the leak was likely coming from the rim or a screw hole that I pointed out. They had me remove and then replace the tire from the back of the vehicle and then they pulled it into the service bay. After a while, I walked out to see what the delay was and was told that they were just getting to it. This was at 7pm. At 7:45pm, I was told that the issue was a leaking Valve stem/tire sensor and that the part was not at the location; they’d get it tomorrow. As Dave was telling me this, the tech ran out and said that they did have the part and he could put it on “real quick”. Dave told him that they were close to closing and that he had other cars to handle. He then asked if we could come in first thing the next day to finish the repairs. I informed him that my wife would be there and that she had to leave no later than 9:30am for work. I was assured that this would not be an issue. I then limped the car home to an unhappy wife who now had to get up at the crack of dawn. My wife got there at 6:45am and didn’t leave until 9:15am. The car sat in the receiving bay until 8am or so; it appears that the techs don’t arrive until 7:30am or “around there”. They fixed the tire, explained that the tire sensors would likely never work properly again and sent her on her way. My wife immediately noticed a hard pull to the right of the car and the spare tire still in the back seat; they never replaced it. Angela called Dave back and he said that he didn’t know what the issue could be. When Angela mentioned that the donut was still in the back seat and not replaced, he said “well isn’t that funny…”. My poor wife had had it at this point and was ready to go postal on them so she called me instead. I decided to take the direct approach and call the service manager, Dennis. Dennis answered and was very contrite. He explained that this was not the first time the donut was not replaced by this tech and that it should never happen. He was also apologetic about Dave’s lackadaisical attitude and after some work scheduled me to head back there a third time for repairs. He also promised to hold a Malibu at the rental place for me just in case. On Thursday, I arrived at 6:50am. I was assisted by a service rep named Micheal who had no idea about why I was there. After spending some time investigating the account and interrogating me, he was able to get the car into the service bay. This occurred between 7am-7:40am. Dave touched base with me a few times, explaining the delays and what they thought the issue was. They basically had to re-align my car. The Hertz guy came by and was actually cool enough to hold the car Dennis promised until it was deemed that I’d need it. At 9:30 my car was ready. I filled out the paperwork (everything was covered because of the lease) and they also corrected a wiper fluid recall while onsite. I was optimistic when the car pulled up, but also wanted to check things out. I asked the driver to wait and I checked the back seat. Lo and behold; the xxxx spare was still sitting there. I asked them (again) to place it back on the car and paced in disgust until they pulled it back around. That was at 9:50am. At no time did Dennis speak to me personally about the issues I was having. He did a decent job of trying to fix the issues that occurred, but at no time did I feel that this was an escalated issue. No one should ever have to spend almost 10 hours at a service center for what essentially was a flat tire issue. The fact that we had to go back 3 times and explain 3 times what the issue was is ridiculous. I am currently looking for a new service center. I don’t think I’ll be buying a GM now either because of this. My Ford Dealership service center has never had these issues. I’ve also discovered that Dick Genthe has a history of these issues. I hope this assists you in determining where to go for service. Always research if you need to make a change. More

my car was hit in parking lot at work. took my car to dick genthe chevrolet, body shop. everybody i talked to was super friendly and very helpful.mike mathis the shop manager was very helpful. he went ou dick genthe chevrolet, body shop. everybody i talked to was super friendly and very helpful.mike mathis the shop manager was very helpful. he went out of his way to help me do what i had to do. there was no pressure, all at my convenience. cannot thank him enough. i would recommend dick genthe chevrolet to everyone. thanks, renee More

I have been purchasing and leasing my vehicles from Dick Genthe for many years now, I have never had a bad experience. Jason Raby is a great salesman and treats his customers very well, he remembers my name Genthe for many years now, I have never had a bad experience. Jason Raby is a great salesman and treats his customers very well, he remembers my name every time he has run into me at the dealership (service and body work). Mike Mathis and his team in the body shop are nothing short of miracle workers. As for the service department, I will only take my car there whenever I have any issues, including oil changes. They are always friendly and get the job done in great time or keep me informed if it is going to take longer. And Mike, your guy who drives us home, he is so nice and makes the trip enjoyable. I will continue to lease/purchase my future vehicles from Genthe. More

Very good experience. The waiting room very clean with the Detroit Free press to read and coffee. The creamer was empty and I asked a girl in the reception area about a new one. She was very nice and go the Detroit Free press to read and coffee. The creamer was empty and I asked a girl in the reception area about a new one. She was very nice and got me one right away. My car was fixed promptly and I would return anytime if I need service on my Colbalt. Sincerely, Mary More

I have purchased two new vehicles from this dealership. I have purchased two new vehicles from this dealership. Those vehicles are a 2003 Corvette and a 2006 Silverado. In fact, the same salesperson sold I have purchased two new vehicles from this dealership. Those vehicles are a 2003 Corvette and a 2006 Silverado. In fact, the same salesperson sold me both vehicles. Both of those vehicles are serviced at this dealership. I do not use any other dealership for my service work. During my recent Silverado service, I was shown my brake rotors and was able to discuss their condition with the mechanic. That certainly helped me to understand what was needed. My overall experience at this dealership has been excellent. I would certainly recommend this dealership for both sales and service. More

Paid a visit to the dealer to have some warranty work Paid a visit to the dealer to have some warranty work performed and to also have my tires rotated. The service center called and said that they look Paid a visit to the dealer to have some warranty work performed and to also have my tires rotated. The service center called and said that they looked through my car and could not find the key to remove the wheel locks. I told them it was in the glove compartment, and it was stated that they looked through the car and couldn't find it (I mentioned about the glove comnpartment twice). They told me if I wanted the tire roattion that they would have to cut the locks off. Luckily, I skipped the tire rotation, because when I picked up the car, my husband found the key in the glove compartment. I took the day off of work so I could have my car repaired and it is an inconvenience thatr I wuill have to go somewhere else to get the tires rotated. Also,the same day as my car service, my husband left several messges for Mr. Tomlin at Dick Genthe about obtaining an extended warranty, and no one bothered to call back My husband spoke to one of the service technicians about the issue, and the service manager was supposed to call back, but never did. More