Dick Genthe Chevrolet - Service Center

Great service...friendly and fast. I needed my car fixed after an accident and didn't have a lot of time..they were able to fix my car in the days I had off work. Would go back to them and encourage my fri after an accident and didn't have a lot of time..they were able to fix my car in the days I had off work. Would go back to them and encourage my friends to go there too!! More

I have had two situations since April of 2012 where I've had to use Dick Genthe's Body Shop for repairs. Mike (Manager) and Gary in the Body Shop (Office) are truly wonderful! They are very professiona I've had to use Dick Genthe's Body Shop for repairs. Mike (Manager) and Gary in the Body Shop (Office) are truly wonderful! They are very professional as well as personable. They are very accomodating, always willing to help no matter what the situation is. Whether it's driving me to the Rental Car Facility, a ride to and from work, etc. They go above and beyond! I received a phone call every day to keep me updated on the status of my vehicle. Both times my cadilliac was in their shop, it was completed in a timely manor and looked just like new when picking it up! I had the option to take my vehicle anywhere; Don Massey, Cadilliac of Novi,... I chose Dick Genthe both times because of Mike and Gary. I apprecaite them so much and have purchased 2 other cars from there in the past year because of my experience w/ them. Again, both gentleman are professional but at the same time, personable! The quality of work is amazing, their communication is great, always smiling and making the experience truly perfect! Thank you to both of them for everything they have done! More

I dropped off a car to have a windshield wiper problem service and told the advisor that I was not available to check the car. two days later I was called and told that in addition to the wiper problem, service and told the advisor that I was not available to check the car. two days later I was called and told that in addition to the wiper problem, there was a leak on the tranmission. I trusted the dealer and told him to repair the problem. I paid over the phone. when I picked up the car - locked outside with the keys and paperwork inside, the paperwork stated "customer states he has started noticing small oil spots in his driveway" this is a total lie - I did not tell the service advisor that. This makes me wonder if I did have a leak or if the advisor just wanted to get more money for the dealership. If the mechanic found a leak it should not say "customer - anything" Did I have a leak, or did I just line the dealership pockets? More

They have a pretty good oil change system that changes oil, rotates tires, and checks all kinds of things. The price is comparable to other oil change places for the services offered. Recently they had a oil, rotates tires, and checks all kinds of things. The price is comparable to other oil change places for the services offered. Recently they had a 4 wheel alignment for $40 which is really good. Mike has been my service consultant since he worked at Saturn of Southgate. He's very friendly and will try his best to make you happy and have you leave with a smile on your face. More

Went in for throttle body issue was told it wasn't covered Keith went to manager and got me a flat deductible.saved me over $200! Second time this Dealership has helped me out.Would definitly recommen covered Keith went to manager and got me a flat deductible.saved me over $200! Second time this Dealership has helped me out.Would definitly recommend them to anyone who asks. More

Overall great experience with Service/Customer Relation. Quick, friendly, accurate, follow-up, professional, caring! I was treated with the utmost respect and genuine interest in the situation with my car! Quick, friendly, accurate, follow-up, professional, caring! I was treated with the utmost respect and genuine interest in the situation with my car! More

Took my 2008 HHR here for body work. Initial drop off an info transfer was fine. Communication during the repair process was lacking. I had to call in and ask about a date of completion. Picking up the car info transfer was fine. Communication during the repair process was lacking. I had to call in and ask about a date of completion. Picking up the car was an utter fiasco. Mike, the manager of the Body Shop is the RUDEST person I have ever encountered in my 20 years of being a GM customer. They closed at 6, and I could not get there until right before 6pm. I called him at 5:30 and told him I was on the way and it would be close. All I had to do was pay my deductible and get my keys. When I walked in the door at 5:57, Mike very rudely tapped his watch and said "30 more seconds!" My fiance, who was with me and is an engineer at GM, politely reminded him that it was about customer service and that the transaction would only take less than 2 minutes and that staying 2 minutes past 6 pm was worth it for a loyal customer. Mike then proceeded to shout at my fiance about how he had been here all day and left at 6pm with no exception. I get it. He wanted to go home to his family. We wanted to go home too. But instead, Mike insisted on arguing with my fiance for well over 5 minutes. Once he finally rang me up, he threw my car keys on his desk and said "you're all done." He never took me out to the car to walk me through the repair, he never said "thank you" or "come again" or "I'm sorry I was so rude and picked a fight with you for no reason." If he would have kept his sarcasm and rudeness contained, taking me out to the car, showing me the repair, and ringing me up would have taken FAR less time than it did to yell at me and my fiance for coming in at the last minute for a simple pick-up. I brought my car to Genthe because it is a State Farm preferred repair shop. I will be letting SF know how I was treated by Mike. I just moved down to GI from Novi and I was looking for a new Chevy dealer to replace my beloved Liberty Chevrolet. I will NEVER bring my car here again. Mr. Genthe, you should be ASHAMED of how Mike acted towards a customer today. More

I called Bruce Genthe to complain about the "lack of" service I received. I had brought my vehicle in because a check engine light was on, but it sat there unnoticed for 4 days until I called Bruce, of" service I received. I had brought my vehicle in because a check engine light was on, but it sat there unnoticed for 4 days until I called Bruce, even after I made several calls and even stopped in. He immediately went to the service dept. and had them put my car on the scope to diagnose the problem, which turned out to be a bad part that they replaced. He also apologized emphatically and assured me that this is not their normal procedure. I felt bad that I had to call the boss, but was glad I did. Bruce was very helpful and kept me informed at each step. I am very appreciative of Bruce and the time he took out of his day to correct the problem I was having, because honestly the service dept. really dropped the ball on this one. I now have my car back, which they detailed completely inside & out for me. I still have some reservations about returning to Dick Genthe Chevrolet for any service work, but we'll see if the need arises. Thank you again to Bruce and Dennis, the Shop Manager I believe, who walked me to my car at the end to reassure me that I can call him also if I have any problems. More