Dick Genthe Chevrolet - Service Center

Bought certified used car in june oil cooler leaking took it on told them problem 119.26 later they said oil cooler leaking NOT COVERED BY WARRANTY GREAT USED LASTED 6 months 4880 miles and trouble begins no it on told them problem 119.26 later they said oil cooler leaking NOT COVERED BY WARRANTY GREAT USED LASTED 6 months 4880 miles and trouble begins no one said it was not covered even though i told them the problem bad customer service all they had to do is say not covered i would have gone elsewhere now after getting extended warranty i feel i was conned sad you cannot trust anyone these days BUYER BEWARE ON CERTIFIED USED CARS More

-When dropping the vehicle off, the service department was given a very detailed description of: “When accelerating the vehicle, at 40 to 44 MPH the steering wheel would wobble and a shaking movement coul was given a very detailed description of: “When accelerating the vehicle, at 40 to 44 MPH the steering wheel would wobble and a shaking movement could be felt under the pedal. However, when I removed my foot from the pedal (during the speed range) both of the issues would stop immediately – including that both issues were only happening at the 40 to 44 MPH range. I had taken it to Belle Tire before I dropped it off to ensure there were no tire issues. Belle Tire gave me a complete print out of the test they did which showed absolutely no issues with my tires.” - I was called the same day to approve a “Road Force Test” to rule out any tire issues and was quoted a fee of $125.00. I could provide documentation of no issues with my tires, Ron replied “I cannot not move forward with any service on the vehicle without the Road Force Test due to the Chevy Corporate checklist. If you do not approve the test, you might as well come back and pick your car up”. - I approved the test and was told by Mike (service manager) that the rear tire needed to be replaced and was given two completely different reasons why. I was denied a tire rotation request to see if that would give any further indication of the tire or source of vibrations. Mike stated "I am 100% sure of what Ron is telling me and that replacing the tire will solve the issue." - Approved the tire replacement, only to be told that my vehicle still failed the driven road test and there was still wobbling and shaking followed by Ron stating “it might still be another tire” – but the other 3 tires passed the Road Force Test. - Pico scope test verified axles needed to be replaced. I asked Ron which axles – Ron stated “both rear axles”. I questioned the tire replacement again Ron had no answer, replied “a damaged rear axle may cause the wobbling and shaking in the front”. -Was told I owed $429.53 and was not given documents on my original tire showing failure. The paperwork stated the FRONT axles were replaced. -Mike said "“sometimes Ron says one thing but actually means another. But the front axle and back axle are the same thing so”. My fiancé and I spoke with Mike but were told TWICE " I am done talking to you about this, I have nothing further to say" and told us to file a claim with Chevy corporate. - Got home and realized my front bumper was not attached correctly but Genthe is stating they never touched my bumper. ** Edit to original post There is an active “GM Technical Service Bulletin #20-NA-227” for 2020 to 2022 Equinox models which covers a “Wobble Vibration on Hard Acceleration” – the “condition” listed on the bulletin is the exact compliant that the service department was given when I dropped my vehicle off (this bulletin information was not communicated to me until yesterday). Mr. Genthe did reach out to me following several posted reviews. He acknowledged and apologized for how the service department staff handled communication and the overall experience while my vehicle was in their possession however, there is still a disconnect on how the compliant was handled. Mr. Genthe also made an attempt to rectify some of the issues by offering a detailed interior cleaning and to have the service department “look at my bumper”. I did communicate my appreciation to Mr. Genthe for taking the time to contact me however, I did ultimately decline his offer as I felt it was in my best interest to not have any further service provided through or communication with the service department. In response to my reviews, I have had other service department team members from other Chevy dealership locations reach out to me personally and have offered their assistance. I still fully stand by my review of how my vehicle and experience was handled through the Genthe service department and I believe consumers have the right to be made aware of potential customer service issues. More