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Dick Genthe Chevrolet
Southgate, MI
553 Reviews
Dick Genthe Chevrolet is the only original family owned and operated GM dealership in the Downriver area. We have been servicing the automotive needs of the Downriver area since 1916. We are proud to be part of the new General Motors and thankful for the opportunity to serve the Downriver Community for many more years to come.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 553 reviews
July 17, 2008
Paid a visit to the dealer to have some warranty work Paid a visit to the dealer to have some warranty work performed and to also have my tires rotated. The service center called and said that they look Paid a visit to the dealer to have some warranty work performed and to also have my tires rotated. The service center called and said that they looked through my car and could not find the key to remove the wheel locks. I told them it was in the glove compartment, and it was stated that they looked through the car and couldn't find it (I mentioned about the glove comnpartment twice). They told me if I wanted the tire roattion that they would have to cut the locks off. Luckily, I skipped the tire rotation, because when I picked up the car, my husband found the key in the glove compartment. I took the day off of work so I could have my car repaired and it is an inconvenience thatr I wuill have to go somewhere else to get the tires rotated. Also,the same day as my car service, my husband left several messges for Mr. Tomlin at Dick Genthe about obtaining an extended warranty, and no one bothered to call back My husband spoke to one of the service technicians about the issue, and the service manager was supposed to call back, but never did. More
by trixsy01
Employees Worked With
Bobby/John Tomlin
June 04, 2008
I dealt with Cindy Mctaggart in the internet department I dealt with Cindy Mctaggart in the internet department at Dick Genthe Chevrolet and it was the most positive experience i've ever had. It was fast I dealt with Cindy Mctaggart in the internet department at Dick Genthe Chevrolet and it was the most positive experience i've ever had. It was fast friendly and she even delivered my new car to my house! Dick genthe blew away every other dealers deal and I only had to make one call. keep up the great work Cindy. John W. Woodhaven, Michigan More
by jamie33
Employees Worked With
CINDY
October 06, 2005
Reqeust contact with any others that experience issues with extended warranty practices by this dealership. Dishonest practices regarding extended warranty. Repairs performed were very poor quality work with extended warranty practices by this dealership. Dishonest practices regarding extended warranty. Repairs performed were very poor quality workmanship. Door that was "repaired" is completely inoperative. Learned to accept vehicle as "3 door model". Taken in several times for same repairs as not done correctly first time for blower motor noise. Learned to live with it. This dealer does not stand behind promises made by sales staff nor perform repairs in proper manner. More
by remodel12345
Employees Worked With
Dave Janakovich & Brian Bailey
