Dick Dyer Mercedes-Benz

Very Pleased I had dealt with this dealership years ago. I decided to it give another chance after I saw the car that I wanted. I contacted Freddie Robinson and he I had dealt with this dealership years ago. I decided to it give another chance after I saw the car that I wanted. I contacted Freddie Robinson and he was very patient and knowledgeable through out the entire process. He was very helpful in finding the color car I wanted with the equipment I wanted. He was very professional, courteous and patient. More

Glenn, Ronny and Chris made my purchase awesome Very friendly and accommodating staff. Amazing car that complimented the amazing staff. Best dealership to work with. They pay attention to detail a Very friendly and accommodating staff. Amazing car that complimented the amazing staff. Best dealership to work with. They pay attention to detail and put the customer first. I will be back in the future. More

Bob Cullum I have purchased 4 Mercedes at this dealership with Bob Cullum as my salesman. He is courteous, knowledgeable, and professional in every sense. He kn I have purchased 4 Mercedes at this dealership with Bob Cullum as my salesman. He is courteous, knowledgeable, and professional in every sense. He knows the products and makes recommendations instead of using high pressure. I consider him a friend and will not hesitate to buy my next car from him. I recommend him without reservation. More

Beyond pleased What a wonderful experience I recently had at Dick Dyer and I truly have Bob Cullum to thank. He was so patient with me throughout my buying experienc What a wonderful experience I recently had at Dick Dyer and I truly have Bob Cullum to thank. He was so patient with me throughout my buying experience, as I was not quite sure which make/model Vehicle I wanted. He was knowledgeable about each car I drove and stuck with me until I made my final decision. He was never pushy or overbearing; he was courteous and professional throughout the entire process. He followed up with me after the sale and made sure that I was comfortable in contacting him with any questions. The purchase of my GLE350 is my 5th Mercedes Benz and I would certainly recommend Dick Dyer and Bob Cullum to anyone in the market for a new vehicle. I am a happy customer and am thrilled with my new purchase. I will return! More

outstanding customer experience This was my second attempt at trying to purchance another vehicle at this dealership. I had purchaced a C250 7 months ago and had a terrible experien This was my second attempt at trying to purchance another vehicle at this dealership. I had purchaced a C250 7 months ago and had a terrible experience with the customer service. I had all but decided not to return here for another vehicle. A couple of months later I had decided to start looking for a larger vehicle and went back to Dick Dyer. When I entered the dealership I was not treated well again because I was strolling around the showroom looking and was not even greeted by anyone. Salesman passing me by like I was a ghost. Then Scott came up and made me feel very comfortable and entroduced me to Barbara Bethea. Scott had assured me of two things. One was what happened in the past would not happen again and that Barbara would take good care of me. On 9/10/16 I strolled in again and both Scott and Barbara took my hand like a baby and placed me in a crib and gave me the car I wanted to play with. My experience was first class and they both did whatever it took to make me enjoy the Dick Dyer baby rattle. I must say it drives and sounds good. Please whoever this review goes to please make them aware that I am very happy with my new rattle and plan of playing with it for a few years to come. I will come back to the dealership for my services and knowing that I will be treated like I bought a $150,000 vehicle. Cudos to both of them for making my buying experience a joy. More

Great start to finish I truely cannot say enough good things about this dealership and the the employees. I was absolutely blown away by the way they took care of me from S I truely cannot say enough good things about this dealership and the the employees. I was absolutely blown away by the way they took care of me from Start to finish. Nice, courteous, professional and went above and beyond to make buying a car easy and uncomplicated. I live two hours away and was so disappointed in the service where I lived that I decided to try them instead. I was so satisfied I went there again about six months later and bought another vehicle. More

Overjoyed In my pursuit of a new car I visited 3 dealerships before pulling into Dick Dyer Mercedes-Benz on Two-Notch Rd. Within seconds of getting out my car In my pursuit of a new car I visited 3 dealerships before pulling into Dick Dyer Mercedes-Benz on Two-Notch Rd. Within seconds of getting out my car and walking over to a 2015 Mercedes-Benz coupe, Glenn came and greeted me a pleasant hello. We firmly shook hands and began to discuss what type of car I had in mind. As Glenn and I were looking at the features in the 2015 coupe, I noticed a beautiful Mercedes-Benzes drive by towards the back to Finance. I immediately asked Glenn about the car and he mentioned it was more than likely a CPO, a prior leased car. Glenn asked if I was interested in the car, I answered, "yes," he then stated he would find out more information about the car and get back with me the next day, as it was closing time. After Glenn and I said our goodbyes.. we will speak tomorrow, Glenn walked back into the office and I sat in my car for a couple of minutes texting before getting on the road. Less than 2 minutes later Glenn walked up to my window to let me know the car I had fallen in love with was a 2014 250, CPO. I felt that was too kind of Glenn to come back and provide that brief information to me. Customer Service at its FINEST! The next day Glenn emailed 7 pictures of the 2014 250 C along with the price. I was blown away and knew I needed to stop by Dick Dyer's that evening. Long story short I financed the 2014 250 C through MBF. I worked with Chris Hunter, who has such an awesome personality, he was made for that job! With the last minute change I requested, Glenn and Chris were extremely helpful and I am so appreciative that they were willing to work with them so I would drive from Dick Dyer today in the car of my choice. I am a happy customer and OVERJOYED with my new car. I knew my price point and was able to stick to it. Thank you Glenn and Chris!!!! -Stephanie Go Navy! More

Absolutely wonderful! We were interested in 3 cars...everyone at the dealership went the extra mile to be sure we tried all 3 so we could be confident in our choice. No pre We were interested in 3 cars...everyone at the dealership went the extra mile to be sure we tried all 3 so we could be confident in our choice. No pressure at all. The personal attention was awesome! More

Saved by the Service!!! We visited and had been working with another dealer for TWO DAYS only to get haggled and misled because of our credit. We were already settling for a We visited and had been working with another dealer for TWO DAYS only to get haggled and misled because of our credit. We were already settling for a vehicle we did not want, so the service were receiving only added insult to injury. We were exhausted, discouraged and LIVID, and so... we left. We were about to give up, until we found a photo of the car we wanted for the price we wanted. The only question was, were these people going to try and swindle us, too? Would they, being a luxury car dealer, deny us from "go", pointing and laughing at the audacity of our attempt against the atrocity that was our scores? No. Barbara Bethea was our sales rep, and she was amazing! She was upfront with us about where we were and what we would need to complete the deal. And, we did complete the deal! Chris, "the money guy", was a DREAM; and it was our amazing pleasure to do business with them, and interact with most of the staff... they were all very welcoming. That meant the most, because we left the other place feeling shunned and... helpless. The best part is that the payment was sooooo much less than we expected, while the car was so much MORE! I would ABSOLUTELY, and WITHOUT RESERVATION send my loved ones to this team to do business. They APPRECIATE their customers, and THAT makes a world of difference. More

Quality service on the best Dick Dyer had an excellent selection of new and pre-owned vehicles, serviced by class acts and attentive, genuine salespeople. I was in and out quickl Dick Dyer had an excellent selection of new and pre-owned vehicles, serviced by class acts and attentive, genuine salespeople. I was in and out quickly with a better deal than expected, and felt respected and prioritized every step of the way. Big-box offerings and amenities with that great easy, family-owned feel. Highly recommended. More