Dick Dyer Mercedes-Benz

Certainly not what I expected from Mercedes Benz I purchased a 2014 CLK 250 two months ago, and have spent most of those two months trying to get a response from the staff concerning problems that h I purchased a 2014 CLK 250 two months ago, and have spent most of those two months trying to get a response from the staff concerning problems that have arisen. Two days after purchasing the car, I was parked on an slight incline. When I pressed the auto start button the car cranked up and I placed the car in reverse. The message center had a message that the key fob battery was dead, and the car cut off. I was still in reverse, and had no power steering or brakes. When the car finally stopped. I had to purchase a new battery for the key fob. This after having the car fro two days. I called the dealership and told them what had happened. They came and got the car to check out the problem. I had to call the dealership three times to ascertain what had caused the problem. In each instance I spoke to a different person in the shop and was given three different responses. The answers ranged from , we will send you some more batteries for the key fob, to I had inadvertently. pressed the stop button on the car and cut off the engine myself which caused it to roll. I told the dealership then I did not feel safe driving the car based on the responses I had received from the dealership. The car was returned. When I got the car back I began to notice water spots on the car. Since it was a new car, I called the dealership to ask how I should proceed to remove the spots. I was told to contact Resistall-a supplemental automotive appearance protection policy I had purchased when I bought the car. I called Resistall and told them of the problem, but they told me they had no record of my having a contract with them. I gave the the sales receipt number I had received when I purchased the policy from the dealership. They suggested I call the dealership and find out when they were going to send the confirmation I had a policy . They did however begin a claim report to indicate a problem existed with the paint. I called the dealership over five times in the next two weeks to see what was the problem. Each time i was told that they would check on it and call me back. I did receive call backs, but did not receive an explanation why Resistall had not received confirmation of my payment for the service. I finally received a call from Resitall a month after I purchased the car and was told they had received the verification from the dealership. Resistall made an appointment to inspect the car. The representative from Resistall was very helpful and knowledgeable. The spots were removed for the most part, but some of the spots had been on the car surface before I bought the car, and had been etched into the paint. They suggested I get an estimate to have the spots removed. Since I still felt Mercedes was my best choice in the area to repair the damage, I contacted the dealership again and told them of the problem. When Mr. Morales came to pick up the car from the dealership, I told him of the problems I had had and the failure in communication between the dealership and myself. I felt the dealership should have contacted me and informed me of about the problem with the verification of the Resitall contract and not leaving the responsibility on me to contact the dealership. I also expressed that I did not feel safe driving the car, and raised the question of how a 2014 CSR 250, that had never been titled and only less than 300 miles on it, had not been sold, and why the problems with the key fob and teh spotting of the finish had not been corrected. Mr. Morales was very understanding and stressed that this was not the way way Mercedes handled problems or treated customers, and would, upon his return to the dealership talk to the salesperson Mr. Green and to the owner Mr. Hank Dyer, and he felt the problem would be resolved. When Mr. Morales took the car back to the dealership, I realized i had left my wallet in the car and called the dealership and asked that they put the wallet in a safe place. Mr. Morales made a second trip to my home to return the wallet because he felt I needed it for identification and driver's license. He asked me if I had received a call from Mr. Green, and told him i had not. He stated that he had met with Mr. Hank Dyer, and Mr. Green and expressed his concern that the dealership needed to call me. Both Mr. Dyer and Mr. Green stated that Mr. Green would call me and that the dealership would seek a solution to the problem which could result in the replacement of the car for another similar vehicle. Mr. Morales said he would return to the dealership and ask why I had not been contacted about the problem and possible resolutions to the problem. Mr. Green told him he had not called me because he had not found a solution yet, and would call me when he did. Once again a simple call from the dealership explaining the situation would have been sufficient and professional, but as in previous dealings with the dealership a simple phone call to a customer was not forthcoming and lead to my lost of faith in the dealership. I expected a lot more from Mercedes. I do hope the problem is resolved and my faith in the integrity of Mercedes products restored. More

Shopping out of State My daughter and I recently worked with Barbara Bethea regarding the out-of-state purchase of a C250. She was awesome and did everything to meet our n My daughter and I recently worked with Barbara Bethea regarding the out-of-state purchase of a C250. She was awesome and did everything to meet our needs - including confirming options, pricing, and even addressing concerns about some minor flaws in the back carpeting that seemd to show in the on-line pictures. It is a bit challenging to try to buy a car from out of state - sight unseen - but I felt very comfortable in the fact that the car would be what we were expecting! Barbara even offered to pick me up form the Charlotte Airport which is an hours drive from Columbia to make it easier on me to get the car. Unfortunately, my daughter and I could not act quickly enough and another buyer recognized this great deal - but we are looking forward to working with Barbara and DickDyer in the future when we are ready and find another car in their inventory that meets my daughter's needs. They treated us fairly and understood our concerns, and delays - with buying from out of state. Thanks Again for your assistance! Pat & Jackie Joyce Atlanta, GA More

Hank Dyer Accepted credit applications, without no followup what so ever and then went on to sell vehicle without no information after he obtained personal information and ran credit checks. Needs to followup what so ever and then went on to sell vehicle without no information after he obtained personal information and ran credit checks. Needs to be reported to better business bureau More

Warning Second Review: Take Notice!!! Thanks again, to Warning Second Review: Take Notice!!! Thanks again, to Service Director, Mr. John Madison for being very professional. Please try to continue t Warning Second Review: Take Notice!!! Thanks again, to Service Director, Mr. John Madison for being very professional. Please try to continue to hold down the Dick Dyer Mercedes-Volvo Service Department. I do not think the Service Manager Mr. Tischer is doing a very good job. It only needed to take him one time, to rub me the wrong way. My service business may go elsewhere! More

I purchased another vehicle from Dick Dyer Mercedes and had it delivered to me. It had a cosmetic problem on the dash. They came and picked up the vehicle (500 miles) and fixed the problem much quicker tha had it delivered to me. It had a cosmetic problem on the dash. They came and picked up the vehicle (500 miles) and fixed the problem much quicker than the local Mercedes dealer stated it would take to get the it repaired. Awesome integrity! I will certainly buy from then again. More

Barbara was wonderful. She was knowlegable, patient and friendly. She made the experience very smooth. Although the car was cleaned and detailed before I drove it of the lot, Barbara noticed a few specks o friendly. She made the experience very smooth. Although the car was cleaned and detailed before I drove it of the lot, Barbara noticed a few specks of dirt that was showing up on the vehicle and took a cloth and cleaned the area. I was amazed at her attention to detail and I felt she wanted everything to be perfect for me before I left. Most sales person would not go the extra mile but I felt she did. I look forward to continuing buisness with Dick Dyer in the future and I hope Barbara will be there with a warm smile. More

From my first phone call, to driving off the lot my experience was perfect. This comes from a guy that has owned 42 cars in my lifetime. I drove 180 miles (Atlanta to Columbia) to purchase a car I had experience was perfect. This comes from a guy that has owned 42 cars in my lifetime. I drove 180 miles (Atlanta to Columbia) to purchase a car I had never seen. Everyone I met/worked with were professional, friendly and honestly interested in my satisfaction. The car was washed AND waxed prior to my arrival. Jim Howell, actually came in on his day off to meet and greet me! Hunt assured me that one open issue would be resolved at my local Mercedes dealer, Jerry (finance) could not have been more accommodating and Pat, what can I say, was super. He took care of everything from, finding the second key, showing me all of the options (staying overtime), to giving me his cell number if I had any questions! In summary, I would highly recommend Dick Dyer Mercedes/Volvo to anyone looking for a new or used car in the future. More

Great car buying experience. No suprises. Terms and conditions were clear and did not change during the process. Arrangements were made for my arrival from out of town, as well as for my return trip ho conditions were clear and did not change during the process. Arrangements were made for my arrival from out of town, as well as for my return trip home. As powerful a tool as the internet is, it simply does not replace good personal service. Thanks. More

I just love dealing with the people at DD. I am looking forward to being a long time customer. Once you own a Mercedes, it is hard to want anything else!!!! I will recommend DD to all I know. I am excit forward to being a long time customer. Once you own a Mercedes, it is hard to want anything else!!!! I will recommend DD to all I know. I am excited about the expansion and look foward to the final result!! Thanks and sincerely, Jean Snyder More

When being asked how I would rate Dick Dyer and Asso. , I would have to start with the fact that we have been customers since 1969. That in itself should tell you something. Everyone of our cars have either would have to start with the fact that we have been customers since 1969. That in itself should tell you something. Everyone of our cars have either been purchased or leased through The Dyer Team. We have a Volvo, and two Mercedes. My husband has an E-Class, and I drive an S550. We could not be happier. We have gone through three generations of Dyers in our car buying experiences. Every employee there is extremely professional. From the showroom floor to the service bay, down to the body repair shop, everyone goes the extra mile to make sure that everything is being done to assure your satisfaction. I absolutely love my S series, and I know so much about it due to Hunt Dyer being so on top of the sale. He delivered the car to my house, and gave me a very in depth tutorial on how to use all of the bells and whistles that automobile has. And, it has plenty! If I ever have any questions, no one acts as if it is a problem to answer my question, or find the answer for me from someone who does know the answer. In closing, I would have to give Dick Dyer and Associates a 10 on a scale of 1-10. If there are any more questions, please do not hesitate to ask. 803-782-8804, or at Necie3@aol.com Thank you, Denise B. Howard More