Diamond Valley Honda - Service Center

Terrible service! My boyfriend took my brand new Honda Accord Touring here for it's very first B1 service (oil change and tire rotation). He waited 3 hours when the ca My boyfriend took my brand new Honda Accord Touring here for it's very first B1 service (oil change and tire rotation). He waited 3 hours when the car was done in an half the time. They were looking for a female since it was in my name even though he brought it in and they made a specific note with his name that he was there waiting for the car. There is nothing entertaining except their little theater. There is no complimentary coffee, water, snacks, or services. My boyfriend got the car, but on the drive home it started smoking. He checked it out and found oil on the undercarriage. Basically, they didn't take any care when they drained the oil, they just let it spill everywhere and figured "It will burn off". This is poor service. Since it was Saturday I had to wait to bring my car back in. I work every day of the week and drive about 200 miles a day. I had to deal with the smoke and smell of burning oil coming through my air vents. I contacted the service manager and he said he will check it out and made several promises to me. By the time I was able to get it back to them the oil had already burned off. He only fulfilled one of the several promises he made to me. Don't ever go to this dealership. Make the drive to DCH Honda of Temecula instead. They have a big lobby with fresh coffee, water bottles, and hot, fresh cookies when you check out! They have a children's play area (I don't have children but it's nice for others that do), along with computers with Internet, TV, magazines, and even free services (depends on the day you go, but they include massages and manicures!). They also don't get oil on my car when changing the oil..... More

Professional Fixed my airbag pretty quickly. Very professional and friendly. Clean lobby with lots of drink and snack machines. Couple tv's to keep you entertained Fixed my airbag pretty quickly. Very professional and friendly. Clean lobby with lots of drink and snack machines. Couple tv's to keep you entertained. They even had a great driver that takes you home and picks you up when your cars ready. More

Family Environment I have always been a loyal HONDA owner and customer of diamond valley Honda they take really good care of me and my Honda needs. I have always been a loyal HONDA owner and customer of diamond valley Honda they take really good care of me and my Honda needs. More

A great oil change! Had my car in for the first oil change. They went above and beyond in the service department. I was greeted when I arrived to drop off my car. I ha Had my car in for the first oil change. They went above and beyond in the service department. I was greeted when I arrived to drop off my car. I had a few things to discuss with the service manager regarding my oil service. All the questions were answered. Provided a shuttle from Diamond Valley and a shuttle was provided to pick my car up. Overall, it was a great experience. More

GREAT SERVICE! DVH has provided a great experience. The staff is always friendly and service is great. I'm a proud Honda owner and will most likely continue purchasi DVH has provided a great experience. The staff is always friendly and service is great. I'm a proud Honda owner and will most likely continue purchasing from DVH. More

Diamond Valley Honda Service Bought my Honda at Diamond Valley Honda, and have enjoyed both my Honda, and the services needed to keep my Honda running from the Service Department Bought my Honda at Diamond Valley Honda, and have enjoyed both my Honda, and the services needed to keep my Honda running from the Service Department at Diamond Valley Honda. You can count on them fixing your problem quickly! More

Gina made my day she's awesome. Gina from customer service is great. She's very professional and has a smile all the time. Service manager needs to be more friendly and smile a bit m Gina from customer service is great. She's very professional and has a smile all the time. Service manager needs to be more friendly and smile a bit more and not be so serious. More

OK in general. Good workmanship. Service desk failed to call me to inform that my vehicle was ready to be picked up. I had to call myself to find out. Good workmanship. Service desk failed to call me to inform that my vehicle was ready to be picked up. I had to call myself to find out. More

Great service honest staff no up sells Service dept is great, they provide great info and are honest in their estimates and they don't try to sell you service you don't need Service dept is great, they provide great info and are honest in their estimates and they don't try to sell you service you don't need More

The service there was great The lady at the counter was great at her job very concerning and did everything she could do too help was great couldn't ask for more. The lady at the counter was great at her job very concerning and did everything she could do too help was great couldn't ask for more. More