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173 Reviews of Diamond Valley Honda - Service Center
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July 15, 2025
I highly recommend Diamond Valley Honda, due to their excellent customer service and attention to detail. I own a Honda Fit that has required service more than once, and every visit service has been excellent customer service and attention to detail. I own a Honda Fit that has required service more than once, and every visit service has been upfront on estimates and reviews. The videos and text notifications are a great idea and keeps me informed. Thank you. More
by Chris B.
Employees Worked With
Jesse Garcia
July 13, 2025
Always pleased with the service at the dealership. Would recommend the dealership to friends and family. Thank you Would recommend the dealership to friends and family. Thank you More
by lvmc50
July 09, 2025
AVOID THE SERVICE DEPARTMENT AT DIAMOND VALLEY HONDA! !! We've been bringing our 2019 Honda Odyssey Elite to Diamond Valley Honda in Hemet for service - but after this latest experience, we won't be re !! We've been bringing our 2019 Honda Odyssey Elite to Diamond Valley Honda in Hemet for service - but after this latest experience, we won't be returning. Recently, the engine started misfiring at just 80,000 miles. I looked into it myself and found a Honda TSB regarding faulty fuel injectors - a known issue. We brought the van to DVH expecting a professional repair. Instead, we got the runaround. First, they told my wife that the fuel injectors had been replaced, but the misfire continued. Then they claimed it was due to tight valves and worn spark plugs, quoting $1,400 for a valve adjustment and plug replacement. That seemed off, so I contacted a well-rated mobile mechanic for a second opinion. His response? "Get your car outta there." He said a valve adjustment at 80k miles is highly unlikely and offered to do it for nearly half the price - if it even needed it. Then it got weirder. When my wife called to tell them a tow truck was on the way, the person she spoke to suddenly said he wasn't sure if the injector work had even been done. He changed the story again - saying it was actually the coils and spark plugs causing the misfire, and those parts came with the injector kit, which would be covered by our extended warranty. Finally, when they got back on the phone, the story changed AGAIN: now they were claiming a spark plug was "stuck to the coil," and that's what was causing the misfire. We've now been told four different causes, with conflicting information at every step. Even the mobile mechanic, who has stellar reviews and years of experience, was speechless - he said it sounded like they were just feeding us one big lie. This was not just frustrating - it was unacceptable. Between the wildly inconsistent diagnoses, poor communication, and suspicious pricing, we've completely lost trust in Diamon Valley Honda's service department. Take your vehicle somewhere else. Don't risk the same experience we had. This happened on 7/9/2025. More
by patrick_a_smith
Employees Worked With
Jesse (Jessica?), Not sure who else, at least 3 different people.
July 08, 2025
They were friendly and kind. My appointment was for a recall, and they took the time to write out my certificate and even wanted my car in the process. I was incredibly impress My appointment was for a recall, and they took the time to write out my certificate and even wanted my car in the process. I was incredibly impressed. More
by Geddesdanmar
Employees Worked With
July 07, 2025
Jesse is outstanding - kind, helpful, polite! Todd is a good hire for transport! Keep him! Todd is a good hire for transport! Keep him! More
by ctausig
June 27, 2025
Great customwr service, very much timely,esplained vehivle vondition accufately Service advisor was superb. Progessional and courteous on all personnel I had to deal with. Keep up that great custome vehivle vondition accufately Service advisor was superb. Progessional and courteous on all personnel I had to deal with. Keep up that great customer service. I even purchased a discounted 3 services for a nive bargain More
by Nimalsd
June 24, 2025
The best dealership experience, the service on our Pilot was fast and quality work. Professional people who worked with me in meeting my family’s needs. Highly recommend! was fast and quality work. Professional people who worked with me in meeting my family’s needs. Highly recommend! More
by ulyssesj
June 17, 2025
Everyone is so nice and very helpful every time I take my car in and I will continue to take my car with them. car in and I will continue to take my car with them. More
by gespinoza0121
Employees Worked With
June 13, 2025
Very accommodating, polite and explains what needs to be done. Martine, excellent employee and service department. done. Martine, excellent employee and service department. More
by Shipm8m
June 12, 2025
Really! Where else would I go. They know the car….they have the parts. Free coffee and snacks. They are helpful to little old ladies with low mileage. Where else would I go. They know the car….they have the parts. Free coffee and snacks. They are helpful to little old ladies with low mileage. More
by Schaafsma40
