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Diamond Valley Honda - Service Center

Hemet, CA

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113 Reviews

113 Reviews of Diamond Valley Honda - Service Center

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September 24, 2024

I've always had a pleasant experience with Diamond Valley Honda..The reps are always friendly and helpful..The mechanics are Top notch... I don't take my car anywhere else..they really know how to take care More

by charzar0612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Diamond Valley Honda responded

We're delighted to hear that you consistently receive excellent service from our team here at Diamond Valley Honda! Thanks for trusting us with your vehicle and sharing such positive feedback. We look forward to continuing to serve you!

March 30, 2024

If this employee is helping you out at service request someone else. I wish I read all the bad reviews first before coming here. More

by Jesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ulises Flores-Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Diamond Valley Honda responded

Hello Jesus, Your feedback is important to us here at Diamond Valley Honda. We would like the chance to speak with you regarding your experience with our Service Team during your recent visit. Please contact us at your earliest convenience. Best, Customer Service Team Diamond Valley Honda (951) 389-7582

March 29, 2024

This “manager” has the worst customer service ever. He is super unprofessional instead of helping customers with their situation he laughs in their face and tells the customer that it is their fault. More

by Hb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Carrasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Diamond Valley Honda responded

Hello, Please know that your feedback is important to us here at Diamond Valley Honda and we would appreciate the chance to speak with you about the level of customer service you received from our team. At your convenience, give us a call so we can discuss this in greater detail. Sincerely, Customer Service Team Diamond Valley Honda (951) 389-7582

August 15, 2023

Staff are friendly, easy to approach and accommodating. I had my car serviced and was done in an hour as I was told. More

by cmay2300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Santos
Aug 15, 2023 -

Diamond Valley Honda responded

Thank you so much for this positive review and 5 star! We are glad to know that our Service Team was friendly, accommodating, and easy to approach on your visit. Your business is valued, and thank you for trusting us with your vehicle. Our team look forward to servicing you again in the future at Diamond Valley Honda.

November 08, 2021

Awful, Unhelpful, Rude and Terrible service from Jessie Garcia in the Service Dept @ Diamond Valley Honda. He made us feel like a nuisance for owning a Honda Accord for 25 years. Jessie seemed bothered by More

by TheEDC
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jesse Garcia
March 11, 2021

Actual vehicle service was ok but customer service s from service writer was very poor. He had a bad attitude and I had chase down several times for updates. Communication was very poor More

by Sean.b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesse Garcia
December 31, 2020

I had an appointment (wait specified when making the appointment) to get an oil change on December 31, 2020 @ 1230 on my 2020 Honda Accord (which I purchased at Diamond Valley Honda). I am a timely pers More

by Pete Rojas
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Name not given, no picture look alike
October 09, 2020

Our new Honda passport came with a defective car charger which has yet to be fixed, even though it’s been serviced. I found the staff in service dept to be rude and the dealer manager to not be very helpfu More

by Molly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Castaneda, Jesse Garcia
April 29, 2020

Honda was able to accommodate me,, even though i missed appointment time. Great, fast service. Everyone had on masks and kept social distancing. I always take my car here, for dependable service. More

by ngill35
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
April 28, 2020

Amazing dealership And awesome staff! Always get the job done fast! I would recommend to my family and friends. Honda is reliable and why not get oils checks for free :) More

by darlenemacias22
Recommend Dealer
Yes
Employees Worked With
Alex Castaneda
1
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