Rally Hyundai - Service Center

Always great service at this dealership. My advisor is always on top of his job. Raul advised me of any potential problems and is very easy to talk too. My advisor is always on top of his job. Raul advised me of any potential problems and is very easy to talk too. More

Service manager took down complaint and said would get back to me in a couple of days. No one called. After more than a week I had to call to find out what the diagnosis was. Had to call several times, go back to me in a couple of days. No one called. After more than a week I had to call to find out what the diagnosis was. Had to call several times, got transferred to lines that no one picked up, got transferred to answering machines that no one ever responded to, got left on hold until the phone shut down the call. FINALLY, Ashley took my call and told me what was going on with the car. She said it would be done by Friday. It was not done by Friday. She said come in Saturday. I came in Saturday to find one person handling the entire department who was obviously in over his head. Again, car was not ready. Raul attempted to come in on his day off to expedite the situation on Saturday. But was held up in traffic. I finally got the car back about 2 weeks after dropping it off. In short, the only reason this is a two star rating instead of one is because at least Ashley and Raul tried to help. More

My car was there for 7 hours for a regular service and the other item that needed to be done was not. Everyone was very friendly, however. the other item that needed to be done was not. Everyone was very friendly, however. More

I left my car at 9:30 am and Raul from Palmdale Hyundai said it would be ready MIDDAY. I asked like around 12-1 and he said yes around MIDDAY. I had to call 7 times to see how my car was going and they sai said it would be ready MIDDAY. I asked like around 12-1 and he said yes around MIDDAY. I had to call 7 times to see how my car was going and they said that it would be ready at 2pm. Comes 2 pm and I call back, no reply. Sent to voicemail or to the lady that transfers the calls. My car is finished at 4pm. Very unprofessional and they don’t update the customer about their car. More

I took my Veloster N for an oil change. They were very helpful and the service was fast about an hour and half. They also provided complimentary car wash, which was definitely needed for my They were very helpful and the service was fast about an hour and half. They also provided complimentary car wash, which was definitely needed for my car so I was very happy about that. They also informed me of some services that need to be done for future references, simple things that I can do myself but I am glad they let me know what they were. Will come back and recommend. More

Made an appointment for service and they declined service when I got there the counter representative told me I’ve should’ve called instead of making the appointment online. I had made my appointment days b when I got there the counter representative told me I’ve should’ve called instead of making the appointment online. I had made my appointment days before and they didn’t have the decency to call me More

I took my car for service here, had some warranty work done, as well as a couple other things that were not warranty issues. Thank you to Chris for being very patient with me. done, as well as a couple other things that were not warranty issues. Thank you to Chris for being very patient with me. More

I had an appointment and as I drove in the service person was talking with a person and as I sat in my car for at least 15 minutes he finally came over to assist me. When the appointment was made for the 2 y was talking with a person and as I sat in my car for at least 15 minutes he finally came over to assist me. When the appointment was made for the 2 year service I mentioned that I had a rattle in the dash. This was also mentioned at my one year appt. It appears that a rattle has to be checked and could not be corrected at this time. I was told to drop off my car on a Monday morning and they could check out where the rattle is coming from by Tuesday or Wednesday. This means I have no car those days. It appears that this procedure could be done a different way. More

Jess was professional and pleasant when communicating with me. Makes me want to visit the shop but like a medical facility it is not a place you want to be lol with me. Makes me want to visit the shop but like a medical facility it is not a place you want to be lol More

The girl in office was very efficient and my appt was taken at exact time I was there. Best of all service was fast taken at exact time I was there. Best of all service was fast More