Rally Hyundai - Service Center

It's nice to know that my car was serviced properly, great staff, recommend this dealership great staff, recommend this dealership More

Horrible experience, stay away from Diamond Hyundai. My car went into Diamond Hyundai for a recall fix. They needed to replace the head gasket and alternator which was covered by the recall. Additionall My car went into Diamond Hyundai for a recall fix. They needed to replace the head gasket and alternator which was covered by the recall. Additionally, they recommended that the air filters and serpentine belt be replaced, which had already been done recently. After 2 weeks I get it back and the A/C is not working properly. I take it back to them to fix it. They said that it was leaking coolant, and a hose needed to be replaced, on top of that one of the fans wasn’t plugged in correctly. A week later they said the car was ready. When I turned on the car it was idling weird and misfiring. I asked them to look at my car again since the car was acting worse than when I left it with them. They had a tech look at it again. And I saw the tech hook up the code reader to it. Several hours later I was told that all the ignition coils needed to be changed, and it would cost over $2K. When I told them the car was fine before I brought it to them, I was told the car was old and it was my fault I hadn’t brought it in for the recall sooner it was just a coincidence that the ignition coils went bad. I asked that my car be pulled up so I could take it somewhere else. They told me it would take 45 min to put everything back together for me. It took over 1 hour to get my car back. I drove it to my normal mechanic. He hooked the code reader to it. It showed that the #4 cylinder was misfiring. In less than 15 minutes he realized that the coil for that cylinder was loose, and some coolant had got in there. He had it cleaned out and put it back together. And my car ran normally at no additional cost. What were they doing at Diamond Hyundai? Did they not test drive the car to make sure it was functioning well after their fixes. Did they not understand the code reader and do their due diligence? Or were they being dishonest and trying to get money out of me? Either way, I am not going back. More

I think the service was comfortable experience, but I would like more contact for when service is needed. I don’t put a lot of miles on my truck and this first service in 10 months I was informed that th would like more contact for when service is needed. I don’t put a lot of miles on my truck and this first service in 10 months I was informed that there are only 3 more opportunities for service in two years. More

Good done ok no worries Thank you for everything till next time again All the best next time again All the best More

The service department need to be more accommodating. Car was ready had to look for my car it was in back lot. Not nice Car was ready had to look for my car it was in back lot. Not nice More

Sold me a tire I didn’t want. They installed it and then asked me to pay before consulting with me They installed it and then asked me to pay before consulting with me More

Always amazing customer service. Friendly staff car is always ready when they say it's going to be ready Friendly staff car is always ready when they say it's going to be ready More

Very helpful , efficient and Kind. This was my first time to this location 100% the best service . This was my first time to this location 100% the best service . More

The dealership itself is fine, but the service department was below standards. The service department didn’t provide updates on the status of my car and ended up keeping it for a month. I’m thankful I had a was below standards. The service department didn’t provide updates on the status of my car and ended up keeping it for a month. I’m thankful I had a rental, but it’s still impactful to our lives. I also tried to contact the manager, but never heard back. More

The service was lousy, Took more than 2 and a half months to get my car back. The diagnosis part was the worst, assumed certain parts were the problem without checking it for sure. As an example they pointed to get my car back. The diagnosis part was the worst, assumed certain parts were the problem without checking it for sure. As an example they pointed to the 12v battery, and insisted I replace it, but i had replace it about 6 months prior with the same dealership. Technicians do not have spare parts to be able to easily swap out to know for sure if the problem resides in certain parts.. and expect the customer to just either pay for parts if its not under warranty, luckily for me it was. The problem was not with the12v battery, it was within the battery pack which again they werent even sure it was, if they had a spare battery back they can swap out and say yup its inside, and took 2 months and half to figure out that its a fuse and a melted wire that was inside the battery pack... Then on top of it all updates to me were not even within a weekly basis, had to call many times to get someone on the line until i finally got to my advisor. Even more infuriating The person Terrance who is handling my Case that i ended up putting in, Not only does he never answer his phone after i have called over 70 times, his email responses take way too long are never meet the promises he makes, as an example last correspondence said he would reach out 9/27/24 and that has not happened. left voice mails so many times and even called customer service to relay that one he is not responsive and that i want my case escalated and talk to a manager which never happened. Hyundai Motor America Case#: 23779043 is my case number. I emailed a couple of things to the person and no response, one being that i am seeking a refund for the gas that i had to spend using a non electric vehicle as i normally charge at home and don't have to pay for electricity. in the email i provided a picture of my latest receipt, I don't have the others but can pull up the statements if need be of my bank having to process them. Overall, with the level of service Terrance provides he should be fired as for the case manager team, they need a new process of not lying to the customers to stalling tactics 2.5 months is a long time for people to not have their care. As for Gess she needs more training on being able to give the customer more feedback even if there isn't much to give, but call at least once every 3 to 4 days if the car has been in for longer than a week.. Technicians and the entire service center need the tools/parts and a new policy for faster service, and better quality of service, and to eliminate the guessing game. More