Rally Hyundai - Service Center

I was given an appointment for monday 8am And was told tuesday, my car would not be looked at until friday, maybe. I would like a reason why cars are so backed up.That diagnostic could take a week or more tuesday, my car would not be looked at until friday, maybe. I would like a reason why cars are so backed up.That diagnostic could take a week or more. Also I brought my car in for a sixty thousand mile service in may and have had trouble ever since. I brought car back in a week or two later for them.To tell me nothing's wrong. Check engine light came on and off. Since then, and I paid over a thousand dollars for the service. If I would have let my car sit there, I would be stranded with no. Vehicle to pick my children up to go to work. Hyundai needs to do better! More

Kept car for extended period of time for a very simple fix. No communication from the service department. Called Mutiple times and no one would ever answer, would have to leave messages and receive return fix. No communication from the service department. Called Mutiple times and no one would ever answer, would have to leave messages and receive return calls days later. Tried to charge me for warranty work. The parts they removed, they left on my white cloth seats with the adhesive rubbing off on the fabric due to the heat. Terrible Service. More

Long wait time for simple oil change - over 2 hours. The sticker placed on my windshield states that the mileage was 12400. NO, my car has less than 5k miles on it. I purchased my Tucson in June 2024. N The sticker placed on my windshield states that the mileage was 12400. NO, my car has less than 5k miles on it. I purchased my Tucson in June 2024. Now have to call or go in to the service dept. to correct the sticker info and to clarify what the incorrect mileage means. Does the mileage on the sticker mean that the next oil change should be at the mileage shown (12m400), or does it mean that that was the milleage when the car was taken for servicing, which as stated above is at about 5K. Not sure. Sloppy work? Not sure. Laziness? Not sure. Carelessness? Not sure. Just a mistake? Nope, not when servicing is so dependant on mileage maximums. At the bottom of this survey is a question about the quality of work. How can a person tell the quality of an oil change? Thank you. More

Gess is good to work with but the rattle in my dash has not been fixed. I will be making another appointment in the near future to locate and fix the problem. not been fixed. I will be making another appointment in the near future to locate and fix the problem. More

Raul always take care of me and my concerns. He is awesome!! I will always come back He is awesome!! I will always come back More

It was incredibly difficult to get ahold of anyone in the service center while my car was here. It took 2 weeks to get oil change, coolant serviced, and transmission serviced. When I picked my car up, my cen service center while my car was here. It took 2 weeks to get oil change, coolant serviced, and transmission serviced. When I picked my car up, my center console latch was broken. I went right around to the service center to let them know and a manager argued with me. She accused me of lying, and initially agreed to discount the part. When my partner arrived, she spoke to someone and said they would repair it because we do business with them and said someone would call me. I have not received any calls, and I have left a voicemail myself with no response. I will be showing up in person to try to resolve the issue this week when I have time. Incredibly frustrated and disappointed. More

Chris was fantastic, and took care of all my needs. Very pleased with my service. Very pleased with my service. More

Jess always gives the best customer service it’s always a great time walking into the dealer, knowing that the team there is going to take care of my car great time walking into the dealer, knowing that the team there is going to take care of my car More

If I could give them a zero I would. Appointments take forever to schedule and when you do get an appointment the service department will lie to your face about how long the services wil Appointments take forever to schedule and when you do get an appointment the service department will lie to your face about how long the services will take while charging you and arm and a leg. The male associates will also mansplain things to you, which is extra annoying when they’re factually incorrect. More

They actually called me when they were finished. In the past I always had to call them to find out the status of the car. In the past I always had to call them to find out the status of the car. More