Rally Hyundai - Service Center

I dropped my car off to have warranty work done on the engine. The service center could not get parts for two months and my car just sat. The dealer did provide a loner. The communication could have be engine. The service center could not get parts for two months and my car just sat. The dealer did provide a loner. The communication could have been much better. I was the one who was contacting them to get updates. The person I was working with was very unorganized and was unable to keep straight what was happening from one time to the next. She was very polite and I was patient with her. When I was contacted that the parts came in, I needed to provide again information about the extended warranty I have. She could not find the information. She then called me back in 5 minutes and said the vehicle was done. When I picked up the vehicle, I had to ask for an itemized statement. She just wanted a credit card. All of this could have been handled in a more organized and professional manner. Overall, The car is fixed, I am happy with warranty work and we are back on the road. More

I recommend the service center and all its staff; the management sold me a car with roof racks; the car was picked up in Fontana and did not have racks installed; when I made an appointment to have racks management sold me a car with roof racks; the car was picked up in Fontana and did not have racks installed; when I made an appointment to have racks installed, they said nothing about an installation charge. They want $199 for what was a 15-minute job. NEVER AGAIN DIAMOND Management, not the staff the management, WAKE UP!! Call would love to discuss with you. More

Justin got me in and out in a timely manner he did an awesome job awesome job More

Hard to call and make an appointment for service. Call for 4 days - not able to leave a message due to voicemail being full. Finally call ed in to Parts department, gentleman I spoke with said he han Call for 4 days - not able to leave a message due to voicemail being full. Finally call ed in to Parts department, gentleman I spoke with said he hand delivered a note to Service department to call me- but that never happened. Walked in to make the appointment after a week of nonsense. The actual service went well, Justin in Service was only one there…he was answering phones, dealing with customers, and advising technicians. He took care of me and got my Tucson serviced in a timely manner. More

Adriana, my service advisor was amazing and helped out tremendously. Whoever worked on my car got it done and working quickly. tremendously. Whoever worked on my car got it done and working quickly. More

They did not repair my brakes properly, my car is still shaking when I stop shaking when I stop More

What was the code? Why did u guys took off the valve cover? Why did you charge me 736 dollars? Why did u guys took off the valve cover? Why did you charge me 736 dollars? More

Very disappointed not only with Hyundai as a whole but the service center at the Palmdale dealership also. I had the security update done over 6 months ago but it did not prevent my car from being stolen. the service center at the Palmdale dealership also. I had the security update done over 6 months ago but it did not prevent my car from being stolen. After getting my car back i had it taken to Diamond Palmdale to have the ignition and door locked fixed. Since my phone calls were not answered or messages returned for 3 days i decided to just go there. At the dealership upon arrival the customer service was very unprofessional we were not greeted at all and stood there for at least 10 minutes before even being acknowledged. The lady seemed bothered that we were there and was very rude and not very helpful. it was like she didn't even know what she was supposed to be doing. My car was not finished so we left. i called several times during the following week to get an update on the status of my car with no luck on anybody answering or returning my calls. when i went to go pick up my car the staff again was very unprofessional. when they showed me my car i noticed that the battery looked different but was told it was mine. My car did not start and had to be charged and jumped for it to start. After arriving art home i looked in my trunk and the items that were in my trunk in my spare tire compartment which was my code reader and emergency jumper were not in there anymore, i left them in the car when i went to look at my car after it was recovered. Now after 3 days of having my car back, i am again unable to get a hold of anyone at the dealership to see if the other parts that were ordered have arrived or to inquire about my missing items which they will probably just deny. More

I have yet to have a good experience working with Diamond Hyundai, both Sales and Service. Service has a tendency to not answer the phone, which is problematic. Most recently, having brought in a coupon for Hyundai, both Sales and Service. Service has a tendency to not answer the phone, which is problematic. Most recently, having brought in a coupon for a free oil change (from Sales) the sales floor manager scrutinized every detail to the fine print to ensure I didn't accidentally get too much. On the same visit, I asked for a service listed in the Maintenance Schedule in my Vehicle's Owners manual as routine maintenance, which had the staff baffled. They didn't understand what the service was, even after I explained it, and were unable to perform it - even though (with my assistance) they found it in their system. They were able to recommend a host of services not found in the Owner's Manual, however, which I had to individually decline. Additionally, I and another customer had to wait nearly 15 minutes after arriving at the service desk to be helped, despite one of the service advisors sitting at her desk, perusing her cell phone. Every time I bring my vehicle to Diamond Hyundai they surprise with a new way to make me dislike them. Unfortunately, they're the only Hyundai dealer nearby, and other shops declined to service my "foreign car" for even a basic oil and brake fluid change. More

Good customer service. Pretty cooperative with the customer. Released my car on time. Liked it. Pretty cooperative with the customer. Released my car on time. Liked it. More