Rally Hyundai - Service Center

Took my Brand new 2024 Kona in for service, This was my cars first oil change and my first experience with Hyundai service. Took it in at 11/1/24 at 3pm because i had a scheduled appointment. My car has ne cars first oil change and my first experience with Hyundai service. Took it in at 11/1/24 at 3pm because i had a scheduled appointment. My car has never been worked on or touched so my car was in great condition. I did not get it back in great condition. i came home and the next day 11/2/24 i noticed a little bit of oil underneath my car. I just assumed it was okay because it wasn't a lot and i trusted the workers at Hyundai. I did some errands and came back with more oil on the driveway which is now clearly coming from my car. I popped the hood and i can see oil all over which was either splashed or it was overflowing but there is clearly oil at the bottom of the engine parts. Now, not only did i notice that, but i see white splash marks all over my engine which was NEVER there. I have pictures to prove it. Whoever worked on my car did not care or even considered me as an important customer. This is my first car that i purchased from Hyundai, i love this car, it's very important to me and they treated it like JUNK. Its brand new and already it is messed up on the inside which should have never happened in the first place. I now have to miss work to go back and show them what they did and how unprofessional it is to have to deal with the car that i trusted them to take care of. Again, this is a car that i purchased thru them. It's very inconvenient that i have to go back which isn't exactly close to me. I will not be TRUSTING them again More

Lack of communication, took over a week to fix, Loaner car wasn’t big enough for our family. Was charged for something that should have been covered under warranty. car wasn’t big enough for our family. Was charged for something that should have been covered under warranty. More

Had appt for oil change took 2. 50 hrs extremely poor New car 2024 Kona 50 hrs extremely poor New car 2024 Kona More

First oil change service was accomplished quickly and as promised. Friendly customer Service rep explained everything. Thank you. promised. Friendly customer Service rep explained everything. Thank you. More

I always have excellent service with Diamond Hyundai Palmdale. My Kona had a transmission issue and there was some trouble ordering the part needed. Had my vehicle back in a week and I had expected it t Palmdale. My Kona had a transmission issue and there was some trouble ordering the part needed. Had my vehicle back in a week and I had expected it to be longer. Barret Howle did a great job answering my questions and gave great recommendations. I was very happy with the service I received. More

The service to my car was done great however they never answer the phone and never called to notify you to pick up your car answer the phone and never called to notify you to pick up your car More

Diamond Hyundai Palmdale always has great service! The staff who work there are friendly and I never have to worry about my car. The staff who work there are friendly and I never have to worry about my car. More

Horrible customer service by Barret, the service agent. He was rude, disrespectful and condescending. When I tried to read the service contract he printed for me to sign, he told me, “you don’t even know w He was rude, disrespectful and condescending. When I tried to read the service contract he printed for me to sign, he told me, “you don’t even know what you’re looking at” that I wouldn’t understand it unless he explained it to me. When I explained to him that I’ve read lots before due to me returning over 4x for the same issue, he ignored me and continued. He seemed upset that I opted to read the service contract before signing it. He actually said something like hey, hey, hey to stop me from reading. It was odd and offensive but he didn’t care. He told me the mechanic would possibly resurface the rotors, i explained they had already been replaced, he responded “NO!” As if I was not telling the truth. He later read on a previous contract the rotors had indeed been replaced but he did not apologize or admit he was wrong, just loaded me up with more condescending language. He told me my car would possibly be there all day but he would not offer a rental so that I would have transportation for the day. When I requested to speak with a manager because I didn’t agree with waiting until possibly 6pm if I had an 8am appt, he became upset and asked (with a smile) “So you want to be placed to the front of the line or what” He strangely smiled while dishing out the disrespect as if he enjoyed it. Since the problem I keep returning for is the rotors, I asked if the mechanic could document or at least explain why he thinks the rotors keep warping, he responded “I’m not going to pull my mechanic off a job to for that” I said, no I didn’t say I want you to pull him off a job…. he interrupted me and said “Yes you did” I’ve never experienced such treatment here or anywhere else. When I tried to contact the service manager, Ashley to let her know about the treatment via email and voicemail I received no call back. When I came to pick up the vehicle, which he never called to tell me was ready, I just had to call myself and find out. He told me my car was waiting in the lot for me. After circling the lot, it was not there. When I told him my car wasn’t there, he still did not apologize or admit fault just said he would have someone pull it around. He didn’t even check to see if my car was in the lot first before telling me my car was there. The service guy actually asked for my keys and had to bring the car around from the back. What a horrible display of customer service. More

Very helpful and maintain a good attitude. I got the car I wanted. I'm so happy I got the car I wanted. I'm so happy More

Took the car for engine issues and was greeted by Jess Lopez who was courteous and showed concern ask to take the car in for a check up so I towed it in and the engine was replaced under the Hyundai 100k Lopez who was courteous and showed concern ask to take the car in for a check up so I towed it in and the engine was replaced under the Hyundai 100k mile warranty. I’m am very grateful to Hyundai corporation and diamond Hyundai for their amazing service and for all the help I got at replacing the engine free of charge. More