Rally Hyundai - Service Center

The service was lousy, Took more than 2 and a half months to get my car back. The diagnosis part was the worst, assumed certain parts were the problem without checking it for sure. As an example they pointed to get my car back. The diagnosis part was the worst, assumed certain parts were the problem without checking it for sure. As an example they pointed to the 12v battery, and insisted I replace it, but i had replace it about 6 months prior with the same dealership. Technicians do not have spare parts to be able to easily swap out to know for sure if the problem resides in certain parts.. and expect the customer to just either pay for parts if its not under warranty, luckily for me it was. The problem was not with the12v battery, it was within the battery pack which again they werent even sure it was, if they had a spare battery back they can swap out and say yup its inside, and took 2 months and half to figure out that its a fuse and a melted wire that was inside the battery pack... Then on top of it all updates to me were not even within a weekly basis, had to call many times to get someone on the line until i finally got to my advisor. Even more infuriating The person Terrance who is handling my Case that i ended up putting in, Not only does he never answer his phone after i have called over 70 times, his email responses take way too long are never meet the promises he makes, as an example last correspondence said he would reach out 9/27/24 and that has not happened. left voice mails so many times and even called customer service to relay that one he is not responsive and that i want my case escalated and talk to a manager which never happened. Hyundai Motor America Case#: 23779043 is my case number. I emailed a couple of things to the person and no response, one being that i am seeking a refund for the gas that i had to spend using a non electric vehicle as i normally charge at home and don't have to pay for electricity. in the email i provided a picture of my latest receipt, I don't have the others but can pull up the statements if need be of my bank having to process them. Overall, with the level of service Terrance provides he should be fired as for the case manager team, they need a new process of not lying to the customers to stalling tactics 2.5 months is a long time for people to not have their care. As for Gess she needs more training on being able to give the customer more feedback even if there isn't much to give, but call at least once every 3 to 4 days if the car has been in for longer than a week.. Technicians and the entire service center need the tools/parts and a new policy for faster service, and better quality of service, and to eliminate the guessing game. More

Barrett was amazing, he made me feel comfortable with my service. He made me laugh 😂 service. He made me laugh 😂 More

The rep, Mr. Barret is OUTSTANDING in doing his Job!! He stayed on point and was very Focus! I will only work with him he’s very knowledgeable. I would like to hi Barret is OUTSTANDING in doing his Job!! He stayed on point and was very Focus! I will only work with him he’s very knowledgeable. I would like to hire him for my company! More

my car wasn't started for an hour after my appointment. Why set an appointment? Why set an appointment? More

My service representative was very helpful, courteous, and professional. My car service was completed in a very timely manner. and professional. My car service was completed in a very timely manner. More

I had a scheduled appointment and was told it would take 2 hours for an oil change, however, it actually took 3 hours. At the end of the service, I noticed they never reset the oil indicator nor did they le 2 hours for an oil change, however, it actually took 3 hours. At the end of the service, I noticed they never reset the oil indicator nor did they leave a sticker to alert me of the next oil change. More

Staff was amazing but facility needs improvement. Service was done in a timely fashion. Thank you. Service was done in a timely fashion. Thank you. More

Always a pleasure to work with hyundai service. Quick and efficient, always so helpful. From engine replacement to oil changes, they're great! Quick and efficient, always so helpful. From engine replacement to oil changes, they're great! More

I'm very appreciative all scratches were fixed. Unfortunately, when the bumper was re-installed, they forget to connect the front camera. Since I live far, I took it to Hyundai in Westlake and they Unfortunately, when the bumper was re-installed, they forget to connect the front camera. Since I live far, I took it to Hyundai in Westlake and they fixed the issue. Service department at Palmdale is difficult to reach. Updates were not provided daily. More

Horrible experience, manager was disrespectful, visibly frustrated, with a very bad attitude, It was an awkward situation, I had to ask for my keys back and almost run away. frustrated, with a very bad attitude, It was an awkward situation, I had to ask for my keys back and almost run away. More