Rally Hyundai - Service Center

I dropped my new car off for the first oil change, I was told it would be about an hour and a half and that I would get a phone call. Two hours later I had heard nothing, so I called the person that I had d told it would be about an hour and a half and that I would get a phone call. Two hours later I had heard nothing, so I called the person that I had dealt with, went to voicemail. Called the main number, went to voicemail. Decided that that was ridiculous so I took an Uber to go back to get my car, when I got there, it was closed. I found somebody in the sales department who found somebody in the service department who told me that they were already closed. I made it very clear that I was not leaving without my car. They called the service person that I had been working with, and she stated that I had been called. Flat out. I even showed the gentleman my phone showing the only two phone calls that had The dealerships number were the two tries that I attempted to make to reach out to find out about the status of my car. Long story short, I did get my car back. But, terrible first experience. More

Great service here at Palmdale Hyundai. I will definitely bring my car back for service. I will definitely bring my car back for service. More

We arrived on-time for the oil change appointment, and was out about 75 minutes later. Chris, our service advisor explained everything, and was quite helpful. was out about 75 minutes later. Chris, our service advisor explained everything, and was quite helpful. More

No people at desk when I first arrived, dealership was hot and humid inside and I’m not convinced they actually did anything for my recall. hot and humid inside and I’m not convinced they actually did anything for my recall. More

Fast and efficient. Advisor was friendly and competent. Felt good about the service that was performed. Advisor was friendly and competent. Felt good about the service that was performed. More

Chris was awesome, great personality, very helpful and communicated the process clearly and every step of the way. Thank you Chris communicated the process clearly and every step of the way. Thank you Chris More

I took the car in for an engine recall on my car, but it uses a lot of oil and I think they should have changed the engine. About the warranty. uses a lot of oil and I think they should have changed the engine. About the warranty. More

Service writer Adriana was very helpful and detailed with the process. Polite and courteous communication throughout the process. the process. Polite and courteous communication throughout the process. More

The service advisor was brilliant and communicative. Upfront about warranty information and set expectations well. I really appreciated having the detailed breakdown of the issue from the master technic Upfront about warranty information and set expectations well. I really appreciated having the detailed breakdown of the issue from the master technician. Superb customer service from the Diamond Hyundai Service team! More

Great customer service got dropped off at work and less than 2 hours a driver was picking me back up. than 2 hours a driver was picking me back up. More