Rally Hyundai - Service Center

I have yet to have a good experience working with Diamond Hyundai, both Sales and Service. Service has a tendency to not answer the phone, which is problematic. Most recently, having brought in a coupon for Hyundai, both Sales and Service. Service has a tendency to not answer the phone, which is problematic. Most recently, having brought in a coupon for a free oil change (from Sales) the sales floor manager scrutinized every detail to the fine print to ensure I didn't accidentally get too much. On the same visit, I asked for a service listed in the Maintenance Schedule in my Vehicle's Owners manual as routine maintenance, which had the staff baffled. They didn't understand what the service was, even after I explained it, and were unable to perform it - even though (with my assistance) they found it in their system. They were able to recommend a host of services not found in the Owner's Manual, however, which I had to individually decline. Additionally, I and another customer had to wait nearly 15 minutes after arriving at the service desk to be helped, despite one of the service advisors sitting at her desk, perusing her cell phone. Every time I bring my vehicle to Diamond Hyundai they surprise with a new way to make me dislike them. Unfortunately, they're the only Hyundai dealer nearby, and other shops declined to service my "foreign car" for even a basic oil and brake fluid change. More

Good customer service. Pretty cooperative with the customer. Released my car on time. Liked it. Pretty cooperative with the customer. Released my car on time. Liked it. More

The service team always takes care of the customer as if we were family. Raul really made it feel like Christmas even though we were stressed about our car!! The mechanics are fast and consistent. Thankful we were family. Raul really made it feel like Christmas even though we were stressed about our car!! The mechanics are fast and consistent. Thankful for them all!!! More

She’s so rude; whether in person or on the phone. She got atttitude towards customers. She doesn’t follow up even if she promised she would. Left her multiple messages but she won’t give me a call. S She got atttitude towards customers. She doesn’t follow up even if she promised she would. Left her multiple messages but she won’t give me a call. She denied me service. She said I have to do it myself. I told her I am not a technician. She replied go to the website and follow the instructions. She’s got attitude while we were talking on the phone. More

Delete ship is service department was horrible and I will never go back there aging or buy another car there again and I have bought 3 never go back there aging or buy another car there again and I have bought 3 More

Sara or Sarah however she spells her name is Super unprofessional with guests. I don’t understand how Hyundai has her doing anything with customer service unprofessional with guests. I don’t understand how Hyundai has her doing anything with customer service More

Best service I recieved from all the workers and thank you so much. Have a bless day you so much. Have a bless day More

The service was great. The communication it is great. Never have issues with techs at this location The communication it is great. Never have issues with techs at this location More

Raul was very helpful and knowledgeable. I felt bad for Raul as he was the only employee there helping customers check-in. He was fast and efficient. I felt bad for Raul as he was the only employee there helping customers check-in. He was fast and efficient. More

A simple oil change took too long and the service adviser wasn’t very helpful. wasn’t very helpful. More