Diamond Honda

Job well done Alan at the desk was professional filled my request for certain thinks I wanted to have done to my car and negotiated the price for service. Well don Alan at the desk was professional filled my request for certain thinks I wanted to have done to my car and negotiated the price for service. Well done Honda. More

Excellent service by Elmo. Vehicle was ready in time as promised. He went over all details with the service that was done yesterday on my vehicle. promised. He went over all details with the service that was done yesterday on my vehicle. More

Staff was very nice. Informative and great communication. My car was done quick. Only wish my car was washed like at my old Honda dealer in Sylmar. My car was done quick. Only wish my car was washed like at my old Honda dealer in Sylmar. More

Excellent Customer Service Excellent customer service by Elmo! He knew I was waiting and he continually kept me up to date with the status of my car. I felt that he had my Excellent customer service by Elmo! He knew I was waiting and he continually kept me up to date with the status of my car. I felt that he had my best interest in getting what I needed to be done to the car with no upsell. Elmo was respectful of my time which is EXTREMELY important to me being a working mom with a newborn baby! He knew that I wanted to be in and out since it was just a normal oil change but appreciate his recommendations about changing my air filter since I do carry my newborn in my car. In the end, he thoroughly explained everything that was done to my car. Overall excellent service! More

Installation of new windshield was excellent Alan Chan and also the parts department provided excellent service. They were able to order, receive, and have installed a new windshield for us the Alan Chan and also the parts department provided excellent service. They were able to order, receive, and have installed a new windshield for us the day after we called the problem in. Thank you to them all for keeping us safe in our Honda Pilot. More

Great service. Happy with the follow up and people helping from 1st arriving to picking up my van. Also loved that there is shuttle service home. helping from 1st arriving to picking up my van. Also loved that there is shuttle service home. More

Excellent service Elmo been most helpful with my service, and offer ride home and pick up. Matt the service manager is also excellent service and friendly. The whole Elmo been most helpful with my service, and offer ride home and pick up. Matt the service manager is also excellent service and friendly. The whole service visit was good. More

2016 PILOT AWD TOURING KEYLESS CONTROL PROBLEM DIAGNOSIS I brought the vehicle in twice for the same problem. The first time the problem was not diagnosed but to the dealers credit I was not charged for diag I brought the vehicle in twice for the same problem. The first time the problem was not diagnosed but to the dealers credit I was not charged for diagnostic services. I did my own research and concluded that the problem was most likely being caused by a failure of the keyless control unit. The second time I took the vehicle in I told the service people about my thoughts and they confirmed my analysis. The keyless control unit was replaced and we don't seem to be having the problem any more. The people I dealt with were very nice and I have no complaints in that regard. I know that some problems can be hard to diagnose however it was disappointing that no where in the Honda dealer/corporate system was the possible cause of the problem identified. That does not reflect very well on Honda's corporate data base systems for problem causes and solutions. More

Nice service rep at fair price. took my fathers MY09 CR-V for oil change, booked appt online for Sat 1:30pm and was done around 4:00pm. Not bad for a busy Saturday. Cost was $54+ta took my fathers MY09 CR-V for oil change, booked appt online for Sat 1:30pm and was done around 4:00pm. Not bad for a busy Saturday. Cost was $54+tax for oil and filter change + inspection. More

Elmo Orellana deserves a five star rating. He was patient, honest, had curiosity, and very helpful. Thank you Elmo for making my Saturday better with your customer service skills. patient, honest, had curiosity, and very helpful. Thank you Elmo for making my Saturday better with your customer service skills. More