Diamond Honda
City of Industry, CA
Filter Reviews by Keyword
By Type
1,198 Reviews of Diamond Honda
Spectacular The experience was magnificent!! Starting with my salesman Ruben who went above and beyond to help me, all the way to the finance manager and general The experience was magnificent!! Starting with my salesman Ruben who went above and beyond to help me, all the way to the finance manager and general manager who both helped make this an easy and pleasant experience.. The entire staff was a pleasure and very kind and helpful. In all my years of car shopping the Diamond Honda family is by far the BEST !! I thank them very much for everything. I love my new car !!! Thanks Again !!! More
Joanne Martinez created a great experience from the beginning. Difficult time we are all going through, Joanne made this a positive experience. Car was serviced in a decent time span. beginning. Difficult time we are all going through, Joanne made this a positive experience. Car was serviced in a decent time span. More
Oil change I went in for an oil change and tire rotation. Joanne Martinez walked right up and immediately made me feel welcomed. She handled the whole transact I went in for an oil change and tire rotation. Joanne Martinez walked right up and immediately made me feel welcomed. She handled the whole transaction. More
My experience at the dealer was amazing! It was fast and the staff was super friendly! I enjoyed my visit I was treated very well will definitely keep getting my service here. the staff was super friendly! I enjoyed my visit I was treated very well will definitely keep getting my service here. More
I want to give all the recognition to Ruben Ortega, his approach since the beginning wasnt aggressive as most car salesman. I was transparent and let him know all i was in for was to get a Trade In Value q approach since the beginning wasnt aggressive as most car salesman. I was transparent and let him know all i was in for was to get a Trade In Value quote for my nissan sentra. He was able to make a quick and fairly reasonable offer. He took the time to show us the different Honda Accord Sport, along with safety features. We ran some numbers and this is where i began being extra and make him work the numbers, not once did Ruben seem frustrated with the questions and requests i had. We were able to come to an agreement on the vechicle price and monthly payment. Ruben was able to explain the pros and cons of Lease vs Finance, i was able to walk out the lot same day with the car i wanted. As usual when it came down to sit down with the financial manager, this is where the aggression begins of trying to make you purchase extras you most likely dont need the individual seemed to have some atittude for no reason. Being that im in the Retail Sales industry, Management is supposed to have better customer service skills but the individual lacked professionalism. Overall amazing job to Ruben Ortega! More
Sunroof won't close I went in because my sunroof wouldn't close properly. Right away Rafael helped me and let me know what the process would be. He texted me back a coupl I went in because my sunroof wouldn't close properly. Right away Rafael helped me and let me know what the process would be. He texted me back a couple of times to update and let me know what they found out. He was very nice and very welcoming! More
Organized, timely, courteous. Here for urgent battery change. Appropriate precautions were in place and service QUICK. Joanne Martinez was AMAZING, very attentive and personable. S Here for urgent battery change. Appropriate precautions were in place and service QUICK. Joanne Martinez was AMAZING, very attentive and personable. She kept in contact very text and was quick to process our check-out. We contemplated going to the dealer where we bought the car, but Diamond Honda was much closer. Thank you for making this a positive experience during a very stressful time. More
Smooth Experience for an Oil Change I originally came in for an oil change and tire rotation. Leo Fierro walked right up and immediately made me feel welcomed. He handled the whole trans I originally came in for an oil change and tire rotation. Leo Fierro walked right up and immediately made me feel welcomed. He handled the whole transaction from start to finish and my car was ready at the time promised. I truly enjoyed talking and working with him. The multi-point inspection was a nice touch too. He personally showed me my car’s air filters and gave me his personal recommendations to service them. I couldn’t be happier. More
Great service. Will be back. Hope everyone is safe. Good to see they have kept their doors open during these tough times. Thanks you all. Good to see they have kept their doors open during these tough times. Thanks you all. More