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Diamond Honda
City of Industry, CA
1,198 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,198 Reviews of Diamond Honda
January 11, 2014
The service center at Diamond Honda is always friendly and up to speed on their stuff. They allow walk-ins and I've always had a pleasant experience with them. They promise to service my Accord by a certa and up to speed on their stuff. They allow walk-ins and I've always had a pleasant experience with them. They promise to service my Accord by a certain time and they never were late on that. The lounge is nice and they provide beverages and magazines. I always choose to sit where the tables and chairs are in the room opposite to the lounge. I have yet to have a bad experience yet. Keep up the good work guys. More
by Sana562
October 11, 2013
Brock Godwin gave five star service, he was very nice, knows exactly what he was doing and how to handle situations!! I would definite recommend anyone who has problems with their honda to him and now dia knows exactly what he was doing and how to handle situations!! I would definite recommend anyone who has problems with their honda to him and now diamond honda will be my dealer solely because of Brock. More
by LyvenPen
Employees Worked With
Brock Godwin
July 01, 2013
We originally went through a broker to get my 2007 Honda Accord from Diamond Honda and since it was very speedy and quick I thought to give them another try. This car was mainly for my brother since he need Accord from Diamond Honda and since it was very speedy and quick I thought to give them another try. This car was mainly for my brother since he needed the car due to the old Toyota van not being as reliable. When we first got there, we were approached by no one and just started wandering towards the new 2013 CR-Vs. There was a good deal on the CR-V at the time and we liked the promotion and just wanted to ask around and etc. After a good 15 minutes of just standing outside I finally went in and asked the front desk lady (who was very helpful and polite) if she could get me someone to help me with a lease on a new car. She overhead paged any available sales rep. and no one came for a good 5 minutes. Finally a guy came who I don't believe is a sales person at all named Chuck came and brought us out to the CR-Vs. But from there it went completely downhill. He kept asking if we liked the car without providing any real information. I had to try to ask questions for him to provide me any kind of info for the car. When I asked him what promotions he had for the CR-Vs he said he had to look it up. That made my jaw drop and irritated me beyond anything. What kind of sales person would have no idea what promotions they have on this car? I even looked it up myself and understood the promotion they had on the car! I asked him about any specs and anything else the car offered. He couldn't give me any concrete answers. He also couldn't tell me any of features on the car! I was livid at this point since I wasted my time coming here talking to this guy. My brother decided to talk to him instead because he saw my irritation while I walked back to the office. I asked the nice receptionist if she could call for someone else that could help me since the sales person was so incompetent! She told me apologetically that everyone else was busy with a customer so there wasn't anyone available. When the rest of them returned my brother tried to talk to the guy but he could NOT give any answers period. So he asked to speak to the any finance reps to talk to him. Chuck ended up bringing his Floor Manager who also couldn't provide any answers. Chuck even had the nerve to call my name and told me, not asked me, to come over there sternly to "talk" with him and my brother. I was just about to flip my lid then and there. I gave them a chance since everything was done so well last time, but this is and would be the last time I would ever come here to try and deal with them. With sales representatives that do not know their own promotions or ANYTHING and a floor manager who can't provide answers, it's useless and a waste of my time. More
by unhappycust101
Employees Worked With
Chuck
June 16, 2013
Such an amazing experience. I got a great deal on a new Honda Civic and it was hassle free. I would recommend buying from this dealership because they put your values ahead of making a sales. Ash was very Honda Civic and it was hassle free. I would recommend buying from this dealership because they put your values ahead of making a sales. Ash was very helpful in helping us choose a car which fits our lifestyle. He took us for a test drive and was very patient when my wife and I bickered about what color car to buy. I recommend both the dealership and the salesman. More
by hnbana
Employees Worked With
Ashwin Shroff
June 09, 2013
I just bought a Honda Accord from Mazen and Ash, they are very helpful and help me to get a good deal. I will strip off this one star if I can, make it no star at all, make stories short. I went back afte very helpful and help me to get a good deal. I will strip off this one star if I can, make it no star at all, make stories short. I went back after purchase to remove my car alarm, Ash saw me but ignore me, he is the one who sold me the car and deactivate the alarm came with my car. Not a good salesman, not honest and no after sales service when I return to look for his help. The finance manager name Steve Ma worst, scolded my mom because my mom wanted me to cancel my extended warranty. Another finance manager Tony help me to get things solve unhappily. This type of employees really make the company looks bad, why hire such people to deal with customers. No wonder this Honda dealer do not get more than 4 stars. Buy from some other Honda dealers but not this one, not polite and not honest to their customers. More
by zhenmingSin
Employees Worked With
Steve Ma
April 16, 2013
Jerry Ng and Steven Chen made my purchase of a EXL V 6 just as promised over the Internet. No surprises once you get there. No BS Fees or typical run around you get from dealerships. Do your homework get just as promised over the Internet. No surprises once you get there. No BS Fees or typical run around you get from dealerships. Do your homework get prices and confirm availability and give Diamond Honda of Puente Hills a shot. they will not disappoint .Best experience I ever had. Thanks Jerry and Steven. I will definitely recommend your dealership to anyone interested in a Honda. More
by UCLA
Employees Worked With
Jerry Ng Steven Chen
April 06, 2013
I have a good experience overall. James patiently explained all of the features the car equipped, and setup. And reasonably discount the car in order for me to drive the car out of the lot. explained all of the features the car equipped, and setup. And reasonably discount the car in order for me to drive the car out of the lot. More
by jason9chang
Employees Worked With
James Santoyo
February 22, 2013
The salesman James Santoyo is the reason we purchased the car from Diamond Honda in City of Industry. He was not pushy but friendly and pleasant. We were looking for a car and had been to other dealerships. car from Diamond Honda in City of Industry. He was not pushy but friendly and pleasant. We were looking for a car and had been to other dealerships. More
by gtambe
Employees Worked With
James Santoyo
February 02, 2013
I have been coming to this dealership for the past 16 years for service and sales. I think their work is quite reliable. I just wish it wasn't so crowded...then I can get my car back on the road sooner years for service and sales. I think their work is quite reliable. I just wish it wasn't so crowded...then I can get my car back on the road sooner!!! :-) More
by myautodb
Employees Worked With
Alan Chan
January 26, 2013
The customer service was great. Brock went above and beyond his call of duty to resolve the problems with the car. He was very friendly and cooperative. We appreciate the quick response from Brock to a beyond his call of duty to resolve the problems with the car. He was very friendly and cooperative. We appreciate the quick response from Brock to a prior survey we had partaken. He was able to correct all the faults from our last visit. Any poor answer I had answered on the survey before was recovered thanks to his great customer service. More
by ErikRosales
Employees Worked With
Brock
