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Diamond GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.1
340 Reviews
Call Service Center (760) 422-5865

340 Reviews of Diamond GMC Cadillac Palmdale - Service Center

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September 25, 2024

I am completely satisfied with the work done and car is back on the road More

by IRLENE.WESLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
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Sep 26, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you so much for your positive feedback! We're thrilled to hear that you're completely satisfied with the work done and that your car is back on the road. At Diamond Buick GMC Palmdale, we strive to provide excellent service, and it's wonderful to know we've met your expectations. We look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

September 22, 2024

Very happy with customer service, friendly and professional, work was done in a timely manner. More

by ESTEFANIASCHIMKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
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Sep 24, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We’re thrilled to hear that you were happy with the customer service at Diamond Buick GMC Palmdale. Our team strives to provide friendly and professional service, and it’s great to know that your work was completed promptly. We appreciate your feedback and look forward to serving you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

September 22, 2024

I love this dealership, I’ve had my GMC Acadia since 2017 and it’s still working like new. Their service team is amazing, especially Phillip! 10/10 recommend to anyone wanting a dealership they can trust More

by ASHLEY_PORCIUNCULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arsen Mkhitaryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Salas
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Sep 24, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you so much for your wonderful review! We're thrilled to hear that you love your GMC Acadia and that it's serving you well since 2017. It's great to know that our service team, especially Phillip, has made a positive impression on you. We truly appreciate your recommendation and look forward to assisting you at Diamond Buick GMC Palmdale again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

September 13, 2024

Phillip and the service staff were amazing. They worked efficiently and in a timely manner. I highly recommend them. More

by GINABELLA24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Report | Print
Sep 16, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you, Gina, for your wonderful review! We’re thrilled to hear that you had an amazing experience with our service staff at Diamond Buick GMC Palmdale. Your recommendation means a lot to us. We look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

September 09, 2024

The service guy never responded to my call or won’t call back with the issues of my vehicle More

by Stacie Oldman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you, Stacie, for bringing this to our attention. We understand your frustration regarding the lack of communication about your vehicle issues. We appreciate your feedback and are committed to ensuring our customers receive the support they need. This information will be passed along to management and we hope to be in touch shortly with more info. Your satisfaction is important to us. Sincerely, The Diamond Buick GMC Palmdale Team

September 06, 2024

I brought my truck here for some issues my truck was having with the torque converter and in the process of fixing that issue they found that there was a misfire in the engine. When I picked up the veh More

by DGIOVANNI24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil
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Sep 09, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us regarding your truck. We understand your frustration with the miscommunication and the issues regarding the torque converter and engine misfire. We appreciate your feedback, as it is crucial for us to address concerns like yours. We encourage you to reach out to us directly at Diamond Buick GMC Palmdale to discuss this matter further. We are committed to providing our customers with the highest standards and would like the opportunity to make things right. Your satisfaction is important to us, and we hope to resolve this issue promptly. Sincerely, The Diamond Buick GMC Palmdale Team

September 05, 2024

Barrett Howell our check in representative was very knowledgeable and very personable from beginning to pickup and so far we are satisfied with the mechanical work. More

by KETTLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howell is the only person we had contact with and would give him a 5 star rating
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Sep 05, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your kind words! We're thrilled to hear that Barrett provided you with knowledgeable and personable service during your visit to Diamond Buick GMC Palmdale. It's great to know that you're satisfied with the mechanical work as well. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

September 05, 2024

Iris is the service writer I request when my truck needs service. She is pleasant to work with and always keeps me informed while I’m waiting. When something unexpected happens she takes care of it. She inf More

by DOUGNICHOLAS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
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Sep 06, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your feedback, Doug. We're thrilled to hear about your positive experiences with Iris at Diamond Buick GMC Palmdale. She truly values keeping our customers informed and ensuring their service needs are met effectively. We appreciate your comments regarding the couches in the service waiting area. Your comfort is important to us, and we will certainly take your feedback into consideration as we strive to improve our facilities. We look forward to seeing you again for your next service! Sincerely, The Diamond Buick GMC Palmdale Team

August 30, 2024

Brought my car in for oil change. Received quick service. Work was performed in about an hour. More

by SILVEREXPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Sep 03, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that you received quick service for your oil change at Diamond Buick GMC Palmdale. We strive to complete our work efficiently, and it’s great to know we met your expectations. We look forward to seeing you again for your next service! Sincerely, The Diamond Buick GMC Palmdale Team

August 30, 2024

Staff was great, might need a bit more communication on the progress of fixing your vehicle but overall service was excellent. More

by FRANCISCO.MONTES.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Sep 03, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you, Francisco, for your positive feedback! We're glad to hear that you found our staff great and that you were pleased with the overall service at Diamond Buick GMC Palmdale. We appreciate your suggestion regarding communication on vehicle repair progress and will certainly work on improving that aspect. We look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

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