Diamond GMC Cadillac Palmdale - Service Center

I rated 1 star due to I scheduled service for a oil change and I a noise I was hearing. Joey talked me into have 90000 miles maintainance and they never addressed the issue with the noise. And after p change and I a noise I was hearing. Joey talked me into have 90000 miles maintainance and they never addressed the issue with the noise. And after paying 1400.00 I asked him what about noise and he stated if you hear bring vehicle back. So I did and found out I need mounts on my car thats why I'm hearing noise and it would be 2700.00 to fix problem. I really feel taken advantage of and over charged. However, I did speak to Philip regarding this matter. More

Lack of urgency, horrible communication. Had to escalate within GM to have my vehicle moved to another dealership. Plus, they dented my rear door when pushing the vehicle around. Had to escalate within GM to have my vehicle moved to another dealership. Plus, they dented my rear door when pushing the vehicle around. More

I arrived at the service department early few minutes before they opened up. I was the first in line. Did it not have an appointment but I needed oil changed and tires rotated. I was greeted warmly and w before they opened up. I was the first in line. Did it not have an appointment but I needed oil changed and tires rotated. I was greeted warmly and was made comfortable once they did open up. I did have to wait a little bit while my car was being serviced, but I was ready for it and took some work with me. Got it all done as my truck was being pulled out thank you for your service. More

No complaints about the actual work done in the truck. I haven’t had any mechanical issues. I haven’t had any mechanical issues. More

You expect more from a Cadillac dealer. The service was the usual expensive and I can live with that if they respect you. This place does not. If you call the service line, you get a voicem The service was the usual expensive and I can live with that if they respect you. This place does not. If you call the service line, you get a voicemail box that is full and hangs up on you. It took them 6 days to fix a problem with my drivers side door. Such a well known problem that they should have known immediately without a diagnostic charge and fixed it same day. The service writer somehow couldn’t help making stupid faces as I spoke to him. He should be sweeping floors and emptying trash cans. More

I would say the dealership needs improvement with customer service. With the changing from Rallys to Diamond Cadillac it seems as if the atmosphere there is not welcoming. however, this is the only customer service. With the changing from Rallys to Diamond Cadillac it seems as if the atmosphere there is not welcoming. however, this is the only place that I have my car serviced. If there were another Cadillac dealership close I would have my car serviced elsewhere. More

I have been taking my Buick here since I purchased it and have always gotten excellent customer service. have always gotten excellent customer service. More

I had a very bad customer service. The employees are very rude. Horrible customer service. The employees are very rude. Horrible customer service. More

Fast and efficient service. Waited for the oil change and it was done in a timely manner. Waited for the oil change and it was done in a timely manner. More