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Diamond GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.1
341 Reviews
Call Service Center (760) 422-5865

341 Reviews of Diamond GMC Cadillac Palmdale - Service Center

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December 16, 2023

Drove quite a ways for the vehicle, truck was not clean, had a significant dent in the roof and the windshield had cracks in it on a certified pre owned vehicle. . They did work with us on price, and fixed More

by SKYLER.RAPTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raul Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Diamond GMC Cadillac Palmdale responded

Thank you for taking the time to provide this feedback, Skyler. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 14, 2023

They're great and very friendly and helpful. Merry Christmas and Happy New Year! WOOHOO More

by TVOGAN@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IRA
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Dec 14, 2023 -

Diamond GMC Cadillac Palmdale responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 13, 2023

Great customer service & fast vehicle service. My car was done within 2 hours. Love this place! More

by NKZAMBRANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember service guys name
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Dec 14, 2023 -

Diamond GMC Cadillac Palmdale responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 10, 2023

My car seat was ripped and I am dripping oil for the first time with an oil change. I called about the ripped seat and 8 day later no call or responds about it More

by mosley.roderick.9121.rm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martinez
Report | Print
Dec 12, 2023 -

Diamond GMC Cadillac Palmdale responded

Thank you for taking the time to meet with me. I am pleased that we have addressed your concerns and were able to reach a resolution to your complete satisfaction. Do not hesitate to reach out to me directly should you need any assistance with anything in the future. I appreciate and look forward to your continued business. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 09, 2023

Service advisor is not customer focused and acts like she is doing you a favor More

by cranknstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Dec 11, 2023 -

Diamond GMC Cadillac Palmdale responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 07, 2023

It took nearly 3 hours for a simple oil change . We had a 9 am appointment and didn’t leave until noon. More

by BGORRINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Dec 07, 2023 -

Diamond GMC Cadillac Palmdale responded

Hello, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 06, 2023

Iris was great to work with. Service was prompt and finished within the time frame Iris gave me. I will be coming back to have two recalls taken care of. More

by DOUGNICHOLAS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
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Dec 07, 2023 -

Diamond GMC Cadillac Palmdale responded

I truly appreciate you taking the time to write about your experience at our service department, Doug. I want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with Iris. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. I can’t wait to see you again soon! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 04, 2023

Clean Prompt service On time Job well done Enjoyed the tea options Friendly caring service More

by BALLPLAYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris service department
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Dec 05, 2023 -

Diamond GMC Cadillac Palmdale responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a clean comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 03, 2023

they are fast and they provide shuttle service while you wait for your car, staff is nice. More

by ARENASMERCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
iris, severino
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Dec 05, 2023 -

Diamond GMC Cadillac Palmdale responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 02, 2023

I have been a customer since 2014. Robin Severino is the reason I stay. She has always been courteous, respectful, and mindful of the customers time and their safety. I would not go wi More

by marcorom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Severino
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Dec 04, 2023 -

Diamond GMC Cadillac Palmdale responded

Thank you so much for the wonderful review of your experience at Diamond Buick GMC Palmdale. Robin is one of the best at her profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

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