Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Diamond GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.1
345 Reviews
Call Service Center (760) 422-5865

345 Reviews of Diamond GMC Cadillac Palmdale - Service Center

Sort by
April 09, 2025

Thank you to Isis, excelent service and profesionalism, very friendly, thank you DIAMOND GMC CADILLAC PALMDALE More

by santostolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isis
Report | Print
Apr 09, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you so much for your glowing review! We truly appreciate your kind words about Isis and the excellent service you received at Diamond GMC Palmdale. We're delighted to hear that you had a friendly experience with us. We look forward to welcoming you back next time! Sincerely, The Diamond Buick GMC Palmdale Team

April 05, 2025

Great service and very friendly and knowledgeable staff the communication was great no complaints I will be back More

by Lyorker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Apr 06, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you so much for your wonderful feedback! We truly appreciate your kind words about the great service and our friendly, knowledgeable staff at Diamond GMC Palmdale. We're glad to hear you had a positive experience and we look forward to welcoming you back soon! Safe travels until then! Sincerely, The Diamond Buick GMC Palmdale Team

March 29, 2025

Took in for tire rotation & to have EV charger looked at. TPS was not recalibrated & had to take back to have it reset. Our charger is not consistently working & we are unable to get car charged all at onc More

by Cwill
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Report | Print
Mar 31, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We understand your frustration regarding the tire rotation and the issues with your EV charger. At Diamond GMC Palmdale, we value your feedback and strive to ensure our customers receive the best service possible. Please reach out to us directly so we can address your concerns more effectively and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Sincerely, The Diamond Buick GMC Palmdale Team

March 27, 2025

There was apparently a change in there operation procedures. I had to reorient myself. Mr. Gomez went out of his way to to address my vehicle service needs.. More

by frederic.thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francisco M. Gomez, service Advisor.
Report | Print
Mar 28, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your review. We appreciate your feedback regarding the changes in our operations at Diamond GMC Palmdale. It’s great to hear that Mr. Gomez was able to assist you with your vehicle service needs. If you have any further concerns or need assistance, please feel free to reach out to us. We look forward to serving you again. Sincerely, The Diamond Buick GMC Palmdale Team

March 26, 2025

Prices disclosed upfront. Personnel were polite and on task. My concerns were addressed promptly and in a professional fashion. More

by EXTRA3731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
Report | Print
Mar 27, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Diamond GMC Palmdale. Our team takes pride in providing clear communication and addressing our customers' concerns professionally. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, The Diamond Buick GMC Palmdale Team

March 24, 2025

Great visit, great communication, great service. ......and it was faster than expected. Kudos Adriana and service dept.! More

by PAWSNME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
Report | Print
Mar 24, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that you had a great visit and appreciated our communication and service at Diamond GMC Palmdale. We're especially glad Adriana and the service department made your experience even faster than expected. We look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

March 16, 2025

Truck was in for 2 Recalls - Appointment was for 08:00, work didn't actually start until some time after noon. Ended up getting truck back after 3 pm. More

by bigroccrek
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Mar 18, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your feedback. I understand that your experience with the recall service at Diamond GMC Palmdale took longer than anticipated. We appreciate your patience during this process and your feedback helps us improve our services. If you have any further concerns or need assistance, please don’t hesitate to reach out to us. We look forward to serving you better in the future. Sincerely, The Diamond Buick GMC Palmdale Team

March 14, 2025

The representative was polite. Many services were provided. Cost of services were reasonable. Pick up transportation was good. More

by EXTRA3731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
Report | Print
Mar 14, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team at Diamond GMC Palmdale. We strive to provide exceptional service and competitive pricing, and it's great to know you found value in our offerings. We look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

March 14, 2025

ACCORDING TO MY WIFE THE SERVICE CENTER EMPLOYEES WERE VERY KIND AND HELPFUL. HOWEVER, WHEN IT CAME DOWN TO HAVING THE PARTS ON HAND THEY EXPLAINDED TO HER THAT THEY NEEDED TO GO ACROSS THE STREET TO THE More

by louliz5111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PHILLIP,IRIS
Report | Print
Mar 18, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us! We're glad to hear that the service team at Diamond GMC Palmdale was kind and helpful. We understand that having to source parts from another location can be a bit inconvenient, and we appreciate your feedback on this matter. We strive to ensure our customers receive the best service possible and your input helps us achieve that. Should you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again! Sincerely, The Diamond Buick GMC Palmdale Team

March 08, 2025

Hi I rate this dealer with a minimum rate because I took my Buick encore to fix a leak on the cooling Sistem and they diagnosed that there was 2 hoses to be replaced and they kept my car for a hole week jus More

by MENPAZ2000DURABLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I like to make a claim for reimbursement please contact me
Report | Print
Mar 10, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your feedback. We understand your frustration regarding the service performed on your Buick Encore at Diamond GMC Palmdale. We appreciate you bringing this to our attention, as it helps us ensure we maintain our standards. If you’d like to discuss this further, please reach out to us directly. We are committed to addressing your concerns and finding a resolution. Your satisfaction is important to us, and we hope to assist you better in the future. Sincerely, The Diamond Buick GMC Palmdale Team

1
2
3
...
35