Diamond GMC Cadillac Palmdale - Service Center

My advisor was very rude and this isn't the 1st time. The person who made my apt wrote clear notes not to move my tires they did it anyway. Then I went back to put them back and it still wasn't done rt. The person who made my apt wrote clear notes not to move my tires they did it anyway. Then I went back to put them back and it still wasn't done rt. I'm never going back the advisor Iris I very very rude and unprofessional. Everyone else I came across was cool. Iris has horrible customer service skills 😒 More

5 Star service completed by the service advisor Francisco Gomez from start to finish on my requested service. Gomez from start to finish on my requested service. More

Francisco Gomez did a great job in handling my needs. Checked and followed through on my warranty questions. All went well. Thanks to Francisco. Checked and followed through on my warranty questions. All went well. Thanks to Francisco. More

Very easy to walk in a talk with a service writer. Made an appointment and brought in our car repair and was done so fast I was able to wait for it. Oil change and inspection at the dealer is less e Made an appointment and brought in our car repair and was done so fast I was able to wait for it. Oil change and inspection at the dealer is less expensive than the local drive through joints! More

Francisco Gomez did an exemplary job of handling multiple customers simultaneously as he was the only service writer on duty that Saturday. He made everyone feel importqnt and well taken care of. Very profe customers simultaneously as he was the only service writer on duty that Saturday. He made everyone feel importqnt and well taken care of. Very professional. On an unrelated topic: I missed not having the courtesy shuttle available that Saturday, as I did not want ot spend two and a half hours waiting in the waiting room (and it was raining!) More

Did not check that was asked and concluded okay only checked three buttons on CD player checked three buttons on CD player More

Purchased a truck and and has a lot of issue been back 3 times already times already More

It's tough to give honest feedback when you see folks who are working very hard, yet the service experience is poor despite their best efforts. For example, Terri fights hard to help get customer needs met, are working very hard, yet the service experience is poor despite their best efforts. For example, Terri fights hard to help get customer needs met, but everything, systematically, from computer systems to department policies is working against her, her teammates, and the customer. Example: I have a warranty that should absolutely cover the part and repair procedure in question, yet somehow I end up paying $700 to repair a slow coolant leak. Worse, service has gotten so poor that if your vehicle requires *ANY* diagnostic work, you have to commit to dropping the vehicle off for *72 hours MINIMUM*. If, like me, you do not have a second vehicle, you're stuck finding yourself a rental (unless your insurance somehow lets you cover rentals for vehicle in the shop when it's not an actual collision, mine does not), and you won't know if you will get any rental reimbursement until *after* the diagnostic work is done and then if, and only if, there was any warranty coverage for the part and procedure in question. As my previous experience with warranty coverage suggests... probably not, regardless of what the warranty states, somehow the service becomes out-of-pocket anyway. It's basically become absolutely impractical to bring the vehicle in for anything except routine service, and even then, the upsell game has become a bit overwhelming. More

Robin was very helpful and friendly. Unfortunately, the "techs" she has to rely on seem to be inexperienced and unable to perform computer/electrical recommended mods, even with GM Serv Unfortunately, the "techs" she has to rely on seem to be inexperienced and unable to perform computer/electrical recommended mods, even with GM Service Bulletin guidance, and even after calling GM on the phone. Their ability to interface with modern modules (BCM in my case) seems limited. They DID change the installed options, but not the correct one. Not only do I NOT have RPO ZW9 set, but now the menus for vehicle option preferences now include interface selections for a remote door lock system (Key FOB), an option NOT possible on my 2016 2500 HD. Robin did NOT charge me for the "techs" experimentation, and I thank her. However, I must continue to look for another source to get RPO ZW9 set in the BCM to eliminate turn-signal hyper flash. Another GOOD thing... the popcorn machine was working! I'll be back just for that! AND, I'll ask for Robin to be my Service Advisor. I should have insisted that I be able to speak directly with the "techs" to better understand what they did. More

Robin and Iris are both great with customers. I love how they work as a team and get all the clients checked and processed. The wait time is not bad at all considering how many cars are coming in I love how they work as a team and get all the clients checked and processed. The wait time is not bad at all considering how many cars are coming in. More