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Diamond GMC Cadillac Palmdale

Palmdale, CA

Overview
Employees
Reviews
Vehicles
4.1
444 Reviews
Our Commitment to You CUSTOMER FIRST, FAIR PRICE, DEDICATED TEAM Diamond GMC Palmdale believes in giving customers more choices, which is why we offer one of the largest GMC and Cadillac inventories in PALMDALE so that we can cater to each customer’s unique desires. We are passionate about the vehicles we sell and the customers we serve throughout PALMDALE. Our loyal customers come back repeatedly because they know they can trust us with their business. See for yourself what our customers say about us.
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39012 Carriage Way

Palmdale, CA

93551

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Showing 444 reviews

January 24, 2025

Lack of urgency, horrible communication. Had to escalate within GM to have my vehicle moved to another dealership. Plus, they dented my rear door when pushing the vehicle around. More

by DARREN.M.MURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t have names as communication was really bad
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Jan 25, 2025 -

Diamond GMC Cadillac Palmdale responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

January 23, 2025

I arrived at the service department early few minutes before they opened up. I was the first in line. Did it not have an appointment but I needed oil changed and tires rotated. I was greeted warmly and w More

by gudinoa31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who it was that helped me out, but I appreciate their help
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Jan 23, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your review! We appreciate you taking the time to share your positive experience at Diamond Buick GMC Palmdale. We're glad that our team made you feel comfortable while you waited for your oil change and tire rotation. We look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

January 16, 2025

No complaints about the actual work done in the truck. I haven’t had any mechanical issues. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t recognize any of the names
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Jan 17, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your feedback. We're glad to hear that you're satisfied with the work done on your truck and that you're not experiencing any mechanical issues. Your input is important to us at Diamond Buick GMC Palmdale, and we appreciate you taking the time to share your experience. If there's anything more we can assist you with, please feel free to reach out. Sincerely, The Diamond Buick GMC Palmdale Team

January 11, 2025

I would say the dealership needs improvement with customer service. With the changing from Rallys to Diamond Cadillac it seems as if the atmosphere there is not welcoming. however, this is the only More

by AFULLERGIRL2
Workmanship
Recommend Dealer
Yes
Employees Worked With
Phillip last name not known but I would rate 5. Joey was nice however, I scheduled my car for a oil change and a noise my car was making and ending up spending more and they never checked for noise so I had to schedule another for that but I would rate 3
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Jan 13, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your feedback with us. We understand your concerns regarding customer service and the atmosphere at Diamond Buick GMC Palmdale. We're committed to providing a welcoming environment and appreciate your loyalty in choosing us for your car service. We will share your feedback with our team and if there is anything else you would like to discuss, please feel free to contact us directly. Your input helps us improve, and we hope to provide you with a better experience in the future. Sincerely, The Diamond Buick GMC Palmdale Team

January 07, 2025

I have been taking my Buick here since I purchased it and have always gotten excellent customer service. More

by GEARHEAD427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gomez, Francisco
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Jan 08, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful feedback! We truly appreciate your loyalty to Diamond Buick GMC Palmdale and are thrilled to hear that you've consistently received excellent customer service. Our team is dedicated to providing the best experience possible, and we look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

January 02, 2025

I had a very bad customer service. The employees are very rude. Horrible customer service. More

by erika6r1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 03, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your feedback. We are disappointed to hear that your experience at Diamond Buick GMC Palmdale did not meet your expectations regarding customer service. We appreciate your insights and value your thoughts on the matter. Please feel free to contact us directly so we can better understand your experience and work towards a solution. Your satisfaction is important to us. Sincerely, The Diamond Buick GMC Palmdale Team

December 29, 2024

They had what I wanted and were fair about it. I was they’re easiest sale for the day! More

by dpatino0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe
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Dec 30, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We’re thrilled to hear that we had the vehicle you wanted and that your experience with Diamond Buick GMC Palmdale was smooth and fair. It’s always a pleasure to work with such great customers! We appreciate your business and hope to assist you again in the future. Sincerely, The Diamond Buick GMC Palmdale Team

December 19, 2024

All I’m going to tell you is that your customer service to me has been the worse. Every time I call my call gets hung up. I have been waiting 2 months for the extra set of keys and the floor mats that the More

by GUATLACON77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarred
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December 18, 2024

Fast and efficient service. Waited for the oil change and it was done in a timely manner. More

by ARDITHTED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Limon
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Dec 19, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your positive review! We're thrilled to hear you had a fast and efficient experience at Diamond Buick GMC Palmdale with your oil change. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

December 17, 2024

The whole 8-9 hr process sucked! , I couknt get aproved with a good 709 credit score, and A excellent 5-6 years of perfect payment history, without a cosigner…which I think is predato More

by NORBERT93550
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Q Stanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred
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